Lucia Hsieh
Senior UX and Service Designer at Ontario Digital Service- Claim this Profile
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Spanish Limited working proficiency
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Chinese (Mandarin) Limited working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Nadia Khvan 🇺🇦
Lucia is an extremely knowledgeable, dedicated and result-oriented user researcher, who brings out the best in her team. She mentors and leads her team by being very approachable and demonstrating passion for her work, openness to new ideas, collaboration and readiness to provide feedback. Lucia is committed to growing the talent within the team, she openly shares her knowledge and encourages her team members to be independent and take responsibility. On top of that she is very intelligent and fun to work with! It was a real pleasure for me to work with Lucia and learn from her!
Anne-Marie Mulumba
I had the great pleasure of working with Lucia at the Ontario Digital Service. She is an experienced and passionate user researcher. Her main skills involve critical thinking, problem-solving, decision-making, and public speaking. She's also a great leader. She supported our growth by providing constructive feedback and a space in which we could take initiative. What distinguishes her from most is her genuine spirit and an accurate understanding of the development process. Lucia can build physical and digital products that not only function and satisfy the user but endure the test of time.
Nadia Khvan 🇺🇦
Lucia is an extremely knowledgeable, dedicated and result-oriented user researcher, who brings out the best in her team. She mentors and leads her team by being very approachable and demonstrating passion for her work, openness to new ideas, collaboration and readiness to provide feedback. Lucia is committed to growing the talent within the team, she openly shares her knowledge and encourages her team members to be independent and take responsibility. On top of that she is very intelligent and fun to work with! It was a real pleasure for me to work with Lucia and learn from her!
Anne-Marie Mulumba
I had the great pleasure of working with Lucia at the Ontario Digital Service. She is an experienced and passionate user researcher. Her main skills involve critical thinking, problem-solving, decision-making, and public speaking. She's also a great leader. She supported our growth by providing constructive feedback and a space in which we could take initiative. What distinguishes her from most is her genuine spirit and an accurate understanding of the development process. Lucia can build physical and digital products that not only function and satisfy the user but endure the test of time.
Nadia Khvan 🇺🇦
Lucia is an extremely knowledgeable, dedicated and result-oriented user researcher, who brings out the best in her team. She mentors and leads her team by being very approachable and demonstrating passion for her work, openness to new ideas, collaboration and readiness to provide feedback. Lucia is committed to growing the talent within the team, she openly shares her knowledge and encourages her team members to be independent and take responsibility. On top of that she is very intelligent and fun to work with! It was a real pleasure for me to work with Lucia and learn from her!
Anne-Marie Mulumba
I had the great pleasure of working with Lucia at the Ontario Digital Service. She is an experienced and passionate user researcher. Her main skills involve critical thinking, problem-solving, decision-making, and public speaking. She's also a great leader. She supported our growth by providing constructive feedback and a space in which we could take initiative. What distinguishes her from most is her genuine spirit and an accurate understanding of the development process. Lucia can build physical and digital products that not only function and satisfy the user but endure the test of time.
Nadia Khvan 🇺🇦
Lucia is an extremely knowledgeable, dedicated and result-oriented user researcher, who brings out the best in her team. She mentors and leads her team by being very approachable and demonstrating passion for her work, openness to new ideas, collaboration and readiness to provide feedback. Lucia is committed to growing the talent within the team, she openly shares her knowledge and encourages her team members to be independent and take responsibility. On top of that she is very intelligent and fun to work with! It was a real pleasure for me to work with Lucia and learn from her!
Anne-Marie Mulumba
I had the great pleasure of working with Lucia at the Ontario Digital Service. She is an experienced and passionate user researcher. Her main skills involve critical thinking, problem-solving, decision-making, and public speaking. She's also a great leader. She supported our growth by providing constructive feedback and a space in which we could take initiative. What distinguishes her from most is her genuine spirit and an accurate understanding of the development process. Lucia can build physical and digital products that not only function and satisfy the user but endure the test of time.
Experience
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Ontario Digital Service I Services Numériques de l’Ontario
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Canada
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Government Administration
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1 - 100 Employee
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Senior UX and Service Designer
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Sep 2019 - Present
• Implement information architecture strategies for ontario.ca• Design digital services by conducting interviews and observational studies on manual paper submissions and backend processes• Conduct discovery and alpha research with users and staff to identify key challenges and opportunities• Work with product team, policy advisors, and business experts to cut down on duplicate processes and increase efficiency• Design COVID-19 data pages that include graphs and tables by status, location, infection source, age, gender, hospitalizations and number of tests.• Design pages for businesses that may want support during the pandemic, such as financial, training, mental health support, etc. Show less
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UX Research Lead
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Jul 2017 - Sep 2019
• Established best practices around compensation, privacy, and ethics around user research in public service outlined in the user research guide• Implemented processes to support user researchers• Mentored or managed user researchers to conduct projects across different ministries• Started drop-in sessions to build community for individuals across public service to share user research challenges, insights, and findings
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Design Consultant
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Jan 2016 - Jul 2017
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BC Public Service
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Canada
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Government Administration
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700 & Above Employee
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UX Research Consultant
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Feb 2017 - Jun 2017
• Collaborated with multiple stakeholders to identify research topics and objectives • Performed qualitative research by conducting face-to-face interviews, scavenger-hunt tasks, and interview-based tasks • Drafted Privacy Impact Assessment to ensure confidentiality in users' feedback • Presented findings to team on problems and improvements • Reviewed wireframes and mockups for testing • Ensured privacy standards for citizens are in place for testing • Collaborated with multiple stakeholders to identify research topics and objectives • Performed qualitative research by conducting face-to-face interviews, scavenger-hunt tasks, and interview-based tasks • Drafted Privacy Impact Assessment to ensure confidentiality in users' feedback • Presented findings to team on problems and improvements • Reviewed wireframes and mockups for testing • Ensured privacy standards for citizens are in place for testing
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Ibbaka
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Canada
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Software Development
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1 - 100 Employee
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Digital Design Consultant
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Mar 2016 - Nov 2016
• Storyboarded visual content as proof of concept to communicate with software developers and designers • Led team to redesign presentation materials for a Fortune 500 company • Prioritized daily tasks to achieve project completion • Communicated with clients, team, and stakeholders to execute concepts • Improved workflow from script, storyboard, programming, testing, all the way to project completion • Storyboarded visual content as proof of concept to communicate with software developers and designers • Led team to redesign presentation materials for a Fortune 500 company • Prioritized daily tasks to achieve project completion • Communicated with clients, team, and stakeholders to execute concepts • Improved workflow from script, storyboard, programming, testing, all the way to project completion
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Wearable Therapeutics, Inc
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Canada
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Medical Equipment Manufacturing
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Communication Designer and Inventory Manager
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Jul 2014 - Sep 2015
• Managed web development interns to execute software integrations with front end web designs • Mapped user flows, wireframes, and scenarios to communicate with stakeholders • Created and designed content, layout, and tech packs for manufacturers • Designed social media content, such as Facebook, Twitter, and promotional page ads • Tweaked and modified presentation pages in both print and digital media • Managed manufacturing cycles including supplies and inventory levels • Communicated in Mandarin and English to suppliers and manufacturers Show less
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Wearable Therapeutics, Inc
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Canada
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Medical Equipment Manufacturing
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Product/Service Designer and Researcher
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Aug 2011 - Jun 2013
• Developed Snug Vest™ in collaboration with founder, which received Red Dot Product Design 2014 Award in Medicine & Life Science category • Conducted Snug Vest™ beta trial consisting of 15 subjects with disabilities • Collaborated with inflatable and garment manufacturers to determine specific requirements for manufacturing • Consulted and reviewed technical work by engineers, designers, and developers • Developed and inspected prototypes to comply with Class I Health Canada Medical Devices • Researched on ergonomics, safety and human factors to improve prototypes • Revised Snug Vest™ brand and identity including corporate logo, colour themes, and corporate values • Designed marketing materials such as websites, brochures, banners, posters, user manual, product tags and labels, and packaging layout • Ensured product was quality controlled and met specifications Show less
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Sunny Hill Health Centre
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Vancouver, Canada Area
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Industrial Designer and Project Coordinator
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Jul 2010 - May 2011
• Maintained contacts from Sunny Hill Health Centre to research and develop a medical and assistive device for children with disabilities. • Researched on visual inspirations, personas, mood boards, user group, existing products, materials, colours, historical examples, Health Canada standards, sustainability methods, ergonomics, user testing, organic natural forms, exhibit work, etc. • Worked with technicians, therapists and researchers in order to re-design a product that helped children with disabilities maintain in a neutral sitting position. • Managed projects from start to finish including: market research, ideation sketches, final product presentations for therapists and technicians. • Prototyped with plastics, aluminum, and wood for mock-ups. • Modelled in Solidworks for technicians to further understand the dimensions and aesthetics of the product. Show less
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