Experience

Cam Clark Ford Canmore

• Canada
• Retail
• 1 - 100 Employee

• Finance Manager

  • Mar 2020 - Present



Cam Clark Auto Group

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Financial Services Manager

  • 2020 - Present

  ✅ Handpicked for the role and mandated with the provision of overall management, administration, and tactical leadership – ensured shareholder satisfaction, operational efficiency, and compliance with the organization’s policies, values, and beliefs. Handled day-to-day operations, managed client success and the human resources function and drastically improved processes ➡️ Established goals, motivated staff, provided ongoing incentives to fuel top-tier sales results, elaborated and executed sales programs. Managed operational budgets to ensure optimal results, improved efficiency, developed innovative approaches. ➡️ Facilitated the provision of specialized customer service to help build loyal client relationships through CRM initiatives. ➡️ Integrated strategic change plans, new, digitally driven business process improvement strategies, and innovative rewards programs and sales functions, leading to cost reduction, revenue growth and high employee morale. ➡️ Recruited, mentored, coached & managed financial service representatives to maximize productivity and client satisfaction. ➡️ Cultivated relationships with vendors and lenders, headed the safety committee, and cooked staff lunch for the team. 📌 Key Impact: was recognized as manager, mentor, and a coach with exceptional knowledge of sales, business administration, team building, talent development, people management, operational planning and client relationship management. Generated a new sales unit logging data base and a target monitoring spreadsheet for the sales team. 📌 Trained staff and streamlined operational process, resulting in cost savings and professional development of key employees – helped earn promotions to the roles of Finance Manager and General Manager and was sought after by other stores to come on board and implement innovative operational process improvement initiatives. Show less



Eastside KIA

• Canada
• Automotive
• 1 - 100 Employee

• Financial Services Manager

  • 2019 - 2020

  ✅ Recruited to lead sales, business development and administrative operations of the Financial Services Department at Canyon Creek Toyota. Inspired the team in the sales of finance and insurance products to customers – focused on quality, exceptional service delivery, and eliminated operational deficiencies along the way. Mentored, developed and managed employees ➡️ Drastically increased the department’s profitably and earned praise and trust from the sales, service and parts departments. ➡️ Exponentially contributed to the overall success of sales by meeting and exceeding sales and client service goals. ➡️ Performed administrative & HR functions; attracted and trained top talent & carried out performance management reviews. 📌 Key Impact & Metrics: increased the department average from $1300 per copy to $2100. Revamped the manual pay schedule to an automated based spreadsheet. Ensured the delivery of unparalleled level of customer service. Show less



Fraserway RV

• Canada
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Financial Services Manager

  • 2018 - 2019

  ✅ Brought on board to coach, mentor and manage staff in the Financial Services Department – mitigated risk, resolved problems, improved processes, reduced costs and augmented sales. Established a passionate, customer-focused finance and sales team that achieved repeat business through the development of strong relationships and exceeding customer expectations ➡️ Generated innovative ideas and solutions to contribute to brand recognition, increased business & company profitability. ➡️ Demonstrated high-level planning skills; exceeded sales targets; monitored customer service and work performance. ➡️ Maintained a high awareness of market trends and the competition, their strengths, weaknesses, and sales methods. 📌 Key Contributions: was instrumental in bringing the deal average from $2400 per copy to $3500. Generated and implemented throughout the organization a shared sales and service delivery spreadsheet to schedule delivery times, parts installations, service customizations/repairs, and customer requests. Implemented team luncheons to facilitate team bonding Show less



Ralph's Motorsports

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Financial Services Manager

  • 2017 - 2018

  ✅ Leveraging on successful experience in running financial services operations for car dealerships in the Greater Calgary Metropolitan Area, was selected to build and develop a new Financial Services Department for Ralph’s Motorsports. Managed and inspired a high-performing team in promoting financing, insurance & warranties and in proving excellent customer service ➡️ Conceptualized and implemented policies and procedures, recruited and managed staff, evaluated performance, and industrialized plans for managing and retaining talent inside the organization and for improving leadership strength. ➡️ Changed the organizational culture and created an environment where all were encouraged to perform to the best of their abilities. Identified inconsistencies in business processes; analyzed growth strategy and new business development chances. 📌 Key Impact & Metrics: increased the average for administrative fees and basic warranty sales deals from $1500 to $2700, attained 80% warranty penetration rate and 25% loan insurance rate. Conceptualized and implemented a sales inventory spreadsheet with a built-in vehicle window sticker option, capable of adjusting individual unit price & features on demand. Show less



Shaw GMC

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Financial Services Manager

  • Aug 2013 - Aug 2016



South Pointe Toyota

• Financial Services Manager

  • Jan 2012 - Jul 2013

• Service Advisor

  • May 2011 - Jan 2012



Mayfield Toyota

• Service Advisor

  • Oct 2008 - May 2011

• Sales Associate

  • Jan 2008 - Oct 2008