Practice Manager

• Sep 2022 - Present

Clinical Records Specialist & Privacy Officer

• Jul 2020 - Sep 2022

Provided direct supervision to four reception and administrative staff across two locations. Maintained staffing plan to ensure adequate coverage was available, and served as back-up receptionist when needed. Dealt with more complex inquiries from clients and provided de-escalation when necessary. Responsible for assuring day-to-day activities of key service areas were functioning well, and were supported, efficient, and productive. Continually assessed and evaluated systems for quality and efficiency, and, with input from team, created and implemented process improvement plans. Responsible for the management, maintenance, and retention of records for nearly 8,000 past and present clients. Responsible for JAMHI’s compliance with federal regulations related to client privacy and confidentiality, which included employee training, breach investigations, risk assessments and analysis, government and management reporting, and participation in quality assurance and quality improvement committees. Conducted annual policy review, which included revision, training, and implementation. Assisted in preparation for site reviews and audits, including CARF accreditation, CCBHC and FQHC certification, and licensure for assisted living homes. Show less

Operations Manager

• Apr 2018 - Jul 2020

Scheduled patients to maintain daily schedule and meet production goals. Prepared insurance claims and patient statements, paid bills, sent accounts to collections, and input daily revenue and expense into finance software. Identified, and organized team building and training events, trips to conferences, community outreach events, and CE classes. Identified areas of improvement and implemented strategies for business growth and improved efficiency. Completed paperwork needed to maintain professional licenses and certificates of clinical staff. Answered patient questions regarding treatment options and made decisions regarding financial arrangements. Ensured day ran smoothly by assisting clinical team and anticipating problems that might arise. Managed website and social media presence. Ordered all office and dental supplies for the practice. Show less

Science Naturalist and Daily Coordinator

• Apr 2016 - Sep 2017

Led up to 20 guests on whale watches and hikes up to five hours long. Provided excellent customer service and ensured the safety of each guest. Educated guests about Alaska, including natural history, geology, geography, history, marine life, and culture. Provided intermediate supervision of on-duty guides. Assisted in creating and revising the daily working schedule. Coordinated with boat captains, bus drivers, guides, and guests to make changes to the daily schedule and responded to emergency situations as needed. Completed day-to-day administrative duties to ensure office ran smoothly and efficiently. Show less

Naturalist/First Mate

• Dec 2016 - Feb 2017

Provided guests with quality customer service, created a fun and friendly environment, and answered questions professionally and politely, while ensuring the safety of each guest. Educated guests about Hawaii’s natural history, culture, and marine life, and promoted the protection and preservation of the ocean and marine life. Assisted captain with daily maintenance and operation of vessel. Provided guests with quality customer service, created a fun and friendly environment, and answered questions professionally and politely, while ensuring the safety of each guest. Educated guests about Hawaii’s natural history, culture, and marine life, and promoted the protection and preservation of the ocean and marine life. Assisted captain with daily maintenance and operation of vessel.

Head Foreign Teacher

• Mar 2015 - Mar 2016

Head teacher of kindergarten class with 15 students. Supervised six foreign teachers and conducted weekly meetings. Attended weekly meetings with school director to bring staff issues to her attention and discuss solutions. Acted as a liaison between Korean and foreign teachers and handled problems. Head teacher of kindergarten class with 15 students. Supervised six foreign teachers and conducted weekly meetings. Attended weekly meetings with school director to bring staff issues to her attention and discuss solutions. Acted as a liaison between Korean and foreign teachers and handled problems.

English Conversation Tutor

• May 2014 - Oct 2014

Taught English conversation to students and business executives. Created individual lesson plans tailored to a variety of learning styles. Taught English conversation to students and business executives. Created individual lesson plans tailored to a variety of learning styles.

English Teacher

• Jul 2013 - Oct 2014

Planned effective lessons at secondary level with clear teaching objectives and learning outcomes. Developed course outlines, wrote exams, and created worksheets and activities for five grade levels. Implemented effective classroom management techniques. Planned effective lessons at secondary level with clear teaching objectives and learning outcomes. Developed course outlines, wrote exams, and created worksheets and activities for five grade levels. Implemented effective classroom management techniques.

Au Pair

• Jan 2013 - Jul 2013

Worked as in-home English tutor for seven-year-old boy (Spain) and eight-year-old girl (Turkey). Planned daily schedule, including meals, cultural activities, and daily exercise. Coordinated closely with parents to meet family-specific expectations. Worked as in-home English tutor for seven-year-old boy (Spain) and eight-year-old girl (Turkey). Planned daily schedule, including meals, cultural activities, and daily exercise. Coordinated closely with parents to meet family-specific expectations.

Shift Supervisor

• Sep 2011 - Dec 2012

Trained over two dozen new staff members, giving respectful and encouraging coaching. Created a positive work environment by providing clear and timely feedback to staff. Handled customer complaints and worked with upper management to increase customer satisfaction. Trained over two dozen new staff members, giving respectful and encouraging coaching. Created a positive work environment by providing clear and timely feedback to staff. Handled customer complaints and worked with upper management to increase customer satisfaction.

Bookseller

• Jun 2010 - Oct 2011

Sold e-readers and memberships. Served customers at information desk (suggested books, placed orders and answered questions). Stocked and groomed book shelves, operated cash register. Sold e-readers and memberships. Served customers at information desk (suggested books, placed orders and answered questions). Stocked and groomed book shelves, operated cash register.

Work Study Positions

• Aug 2008 - May 2010

Laboratory Technician: organized, stocked and cleaned lab; maintained daily log. Staff Assistant: customer service in busy housing office; general office work. Laboratory Technician: organized, stocked and cleaned lab; maintained daily log. Staff Assistant: customer service in busy housing office; general office work.

Counselor

• Jun 2008 - Aug 2008

Taught arts, crafts and dance to young women between the ages of 12 – 17. Organized social events for 14 and 15 year olds, such as dances & campfires. Responsible for writing monthly reports for three campers, overseeing meal time, and planning cabin activities. Taught arts, crafts and dance to young women between the ages of 12 – 17. Organized social events for 14 and 15 year olds, such as dances & campfires. Responsible for writing monthly reports for three campers, overseeing meal time, and planning cabin activities.