Experience

AutoStore™

• Norway
• Industrial Automation
• 400 - 500 Employee

• Technical Support Specialist

  • May 2023 - Present



Pio

• Norway
• Warehousing and Storage
• 1 - 100 Employee

• Customer Success Specialist

  • Aug 2022 - Present

  New York City Metropolitan Area



DeepTech, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Information Technology Technician

  • May 2022 - Aug 2022

  New York City Metropolitan Area Technician handling T1/T2 tasks for both PC and macOS environments for a diverse portfolio of clients. Responsibilities included: - Completed administrative tasks in AD, Azure AD, Microsoft 365 EAC, Google Workspace Admin, Multi-Factor Authentication platforms, among others - Provided direct end user support for clients across portfolio both on-site and remotely - Completed remote and on-site troubleshooting of various workstation issues, as well as proactive maintenance -… Show more Technician handling T1/T2 tasks for both PC and macOS environments for a diverse portfolio of clients. Responsibilities included: - Completed administrative tasks in AD, Azure AD, Microsoft 365 EAC, Google Workspace Admin, Multi-Factor Authentication platforms, among others - Provided direct end user support for clients across portfolio both on-site and remotely - Completed remote and on-site troubleshooting of various workstation issues, as well as proactive maintenance - Contributed to and collaborated with others on the improvement of existing documentation, in addition to net new articles for the knowledge base - Responsible for numerous tasks in the provisioning and shipping departments Show less



Precision Document Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• National Help Desk Manager

  • Jan 2020 - May 2022

  Manager for 20+ analysts across all US time zones that staff a 24/7/365 help desk and dispatch operation supporting major healthcare organizations; directly responsible for customer satisfaction, SLA fulfillment, escalation response, process improvement and documentation, hiring and training, and serving as a technical liaison for API integration projects.

• Embedded Help Desk Manager

  • Jul 2019 - Jan 2020

  New York, New York A specialized role that helped to standardize corporate processes across small teams in client environments that – by definition – develop a level of specialty. Involved cross–continental direct reports, travel obligations, and enhanced accountability for several clients.

• Remote Dispatch Help Desk Tech – Team Lead

  • Sep 2016 - Jul 2019

  New York, New York Responsible for the 24/7 team meeting incredibly tight Service Level Agreements in a timely and organized fashion for the entire PDS client base nation-wide. Also a part of a new on-site team navigating the transition for New York Health + Hospitals Corporation to full managed print services coverage.



Sears

• United States
• Retail
• 700 & Above Employee

• Part-Time Hardlines Sales Associate

  • Jun 2016 - Jun 2017

  Hicksville, NY Responsibilities included helping the Hardlines Department – which included Tools and Lawn and Garden – in meeting various monthly sales goals, handled numerous customer service issues, and educated customers on the products available in the department and helping them to select the best choice to suit their needs.



Nonesuch Records

• Intern

  • Feb 2016 - Jun 2016

  New York, NY Responsible for packaging and organizing physical product and assets, long-term website redesign, advising on content creation, and handling time-sensitive material at the historic label



Live Nation Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Clubs and Theaters Intern

  • Jun 2015 - Dec 2015

  New York, NY Worked directly with the marketing think tank for both Irving Plaza and Gramercy Theatre, developed ad campaigns, completed Google AdWords and Citizen Net social media campaigns, and facilitating promotion



Mick Management

• United States
• Entertainment Providers
• 1 - 100 Employee

• Intern

  • Sep 2014 - May 2015

  Brooklyn, NY Office administration and distribution logistics, compiling data from Next Big Sound and Sound Scan reports into spreadsheets for analysis, and social media posting and analytics for the Mick artist roster



Hofstra University

• United States
• Higher Education
• 700 & Above Employee

• Help Desk Analyst

  • Aug 2012 - May 2014

  Help Desk Tier 1 analyst at the campus faculty computing services walk-in center dealing with faculty face to face, as well as on a hotline in a call center office



Stop & Shop

• Retail
• 700 & Above Employee

• Assistant Supervisor

  • May 2011 - Aug 2012

  Washingtonville, NY Operated point of sale devices, managed phones, balanced cash drawers, managed shifts, and handled customer service issues