Academic Database Specialist

• Nov 2020 - Present

Customer Support Analyst

• May 2019 - Nov 2019

• Assisted with complex connections dealing with Integrated Enterprise Resource Planning systems such as Netsuite, SAP, Acumatica, Sage 100, etc. to exchange large amounts of data information and transactions with other trading partners for greater accuracy and speed of communication. • Provide Level 1 IT support service to suppliers, 3rd party logistics companies, partners, and retailers on troubleshooting or solving EDI-related issue so that time-sensitive documents were being exchange on time to keep the supply chain flowing. • Facilitated 1:1 training with customers to guide them through technical specifications to ensure customers send accurate information, preventing any errors or charge-backs and optimization within software and mapping to the customers preferences. • Facilitated problem recognition, research isolation, resolution, and follow up for customer problems; referring and escalating any mapping changes needed to appropriate development team. Show less

Career Development Data Support Specialist

• Aug 2018 - May 2019

• Perform data entry for the Employment department using Salesforce and Workforce One Systems daily. • Compile cross-departmental reports quickly and accurately as need; including employment placements, client activity tracking, 90- day reviews, 6- & 12-month follow-ups, opening and closing of client’s case to help decide best course of action. • Evaluate and report effectiveness of program activities and services to provide quarterly data reports to management. • Process DHS referrals and manage a caseload of new clients daily. • Constantly provide information and offer solutions to clients to increase client satisfaction and meet organizational goals. Show less

Medical Receptionist

• Sep 2013 - Apr 2019

• Welcome customers, attend telephone calls and answering costumers’ inquiries, schedule appointments. • Prepare medical files and legal documentation (E.g. Form I-693 Immigration Physical Examination) to state and federal standard. • Update information database to ensure efficient communication with patients while performing transactions and invoices. • Responsible for registering new patients and updating existing patient files. Verified and updated insurance information maintaining the medical history for all patient files. Show less

Bilingual Educational Assisant Level III

• Oct 2017 - Aug 2018

• Fostered trusting relationships with over 80 kindergartners to provide effective social and emotional development. • Taught small groups of students in reading, writing, and math to meet and exceed academic standards. • Assisted students individually with math support and during S.T.A.T. interventions with Spanish-speaking students. • Actively participating in training sessions and working with the lead teachers, principal and instructional coaches. • Fostered trusting relationships with over 80 kindergartners to provide effective social and emotional development. • Taught small groups of students in reading, writing, and math to meet and exceed academic standards. • Assisted students individually with math support and during S.T.A.T. interventions with Spanish-speaking students. • Actively participating in training sessions and working with the lead teachers, principal and instructional coaches.

Freedom Schools Servant Leader Intern

• Jun 2017 - Aug 2017

• Individually and co-created a literacy curriculum with scholars and interns to engage learning. • Built a safe environment for scholars to develop their literacy skills and awareness of their social justice capabilities. • Organized daily schedules and lesson plans to meet daily themes and objectives. • Individually and co-created a literacy curriculum with scholars and interns to engage learning. • Built a safe environment for scholars to develop their literacy skills and awareness of their social justice capabilities. • Organized daily schedules and lesson plans to meet daily themes and objectives.

Y Global Innovator Site Lead

• Jan 2017 - May 2017

Y Global Innovator Site Lead (Jan. 2017- Present) Y Global Innovator Intern (Aug. 2016- Dec. 2016) • Mentored ten middle school students through the Design Thinking Process to create an innovative project. • Guided and supported five college mentors to take leadership roles in planning and facilitating. • Designed engaging activities to achieve the program goals of teaching self-identity and empowerment to students. Y Global Innovator Site Lead (Jan. 2017- Present) Y Global Innovator Intern (Aug. 2016- Dec. 2016) • Mentored ten middle school students through the Design Thinking Process to create an innovative project. • Guided and supported five college mentors to take leadership roles in planning and facilitating. • Designed engaging activities to achieve the program goals of teaching self-identity and empowerment to students.

Freedom Schools Servant Leader Intern

• May 2016 - Jul 2016

Servant Leader Intern ● Guided and supported ten scholars through the literacy curriculum ● Co-created creative activities with scholars and other interns ● Promoted engagement and participation ● Organized daily schedules ● Effectively communicated the needs and wants of the scholars Servant Leader Intern ● Guided and supported ten scholars through the literacy curriculum ● Co-created creative activities with scholars and other interns ● Promoted engagement and participation ● Organized daily schedules ● Effectively communicated the needs and wants of the scholars

Freedom Schools Servant Leader Intern

• May 2015 - Aug 2015

Servant Leader Intern ● Guided and supported ten scholars through the literacy curriculum ● Co-created creative activities with scholars and other interns ● Promoted engagement and participation ● Organized daily schedules and curriculum ● Effectively communicate the needs and wants of the scholars Servant Leader Intern ● Guided and supported ten scholars through the literacy curriculum ● Co-created creative activities with scholars and other interns ● Promoted engagement and participation ● Organized daily schedules and curriculum ● Effectively communicate the needs and wants of the scholars

Peer Mentor for CASA SOL (Living learning community on campus)

• Aug 2014 - May 2015

Peer Mentor ● Advised and guided first- year Chicanx/Latinx college students ● Supported students through academic and personal resources ● Planned events that promote community and friendship ● Reported information between staff members and students ● Recruited incoming first-year Latinx students wanting a cultural aspect to their college experience Peer Mentor ● Advised and guided first- year Chicanx/Latinx college students ● Supported students through academic and personal resources ● Planned events that promote community and friendship ● Reported information between staff members and students ● Recruited incoming first-year Latinx students wanting a cultural aspect to their college experience

Bank Teller

• May 2014 - Aug 2014

● Helped customers with standard banking transactions ● Provided satisfactory and friendly customer service ● Marketing accounts and products according to customer's need ● Effectively responded to banking problems ● Performed clerical support ● Helped customers with standard banking transactions ● Provided satisfactory and friendly customer service ● Marketing accounts and products according to customer's need ● Effectively responded to banking problems ● Performed clerical support

Sales Associate and Cashier

• Oct 2011 - May 2013

● Maintained customer satisfaction ● Organized and assisted in display of merchandise ● Knowledge to an extent in very department ● Addressed questions and concerns quickly ● Awarded Associate of the Quarter ● Maintained customer satisfaction ● Organized and assisted in display of merchandise ● Knowledge to an extent in very department ● Addressed questions and concerns quickly ● Awarded Associate of the Quarter