Experience

Vin Industries

• India
• Plastics Manufacturing
• 1 - 100 Employee

• Recruitment & Sales Support

  • Feb 2023 - Present

  Talent Acquisition and Management: • Oversee the recruitment and selection process to ensure the organization attracts and retains top talent. • Collaborate with department managers to identify staffing needs and design effective recruitment strategies. Performance Management: • Provide guidance to managers on performance improvement strategies and employee development. Employee Relations and Engagement: • Foster a positive work environment that promotes employee engagement… Show more Talent Acquisition and Management: • Oversee the recruitment and selection process to ensure the organization attracts and retains top talent. • Collaborate with department managers to identify staffing needs and design effective recruitment strategies. Performance Management: • Provide guidance to managers on performance improvement strategies and employee development. Employee Relations and Engagement: • Foster a positive work environment that promotes employee engagement, diversity, equity, and inclusion. • Handle employee relations issues, investigations, and conflict resolution, ensuring fair and consistent application of policies. Training and Development: • Identify training needs and design professional development programs to enhance employee skills and competencies. • Facilitate leadership and employee training workshops to promote continuous learning. Compensation and Benefits: • Oversee compensation and benefits programs, including salary structures, incentives, and employee benefits. • Ensure competitive compensation practices to attract and retain high-performing employees. Change Management: • Provide leadership and support during organizational changes, mergers, acquisitions, and restructuring efforts. • Assist in managing change communications and employee transitions. Sales Process Support: Support the sales team in coordinating and scheduling meetings, appointments, and sales events. Assist in managing the sales pipeline and tracking the progress of leads and opportunities. Collaborate with internal teams to ensure timely follow-up on sales-related tasks. CRM Maintenance: • Update and maintain the Customer Relationship Management (CRM) system with accurate and up-to-date customer information, interactions, and notes. Training and Onboarding: • Assist in training new sales team members on sales processes, tools, and systems. • Provide ongoing support to sales representatives regarding CRM usage and other sales-related tools.

• Inside sales Head

  • Feb 2023 - Present



Prakash Hospital Noida

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Personal Secretary

  • Sep 2020 - May 2023

  Secretary to Chairman Secretary to Chairman



Sparks Fly Hospitality

• New Delhi Area, India

• Senior Manager Admin & Reservation

  • Apr 2019 - Sep 2020



Flight Shoppers Pvt Ltd

• Kaushambi

• Manager

  • Jan 2018 - Nov 2018

  - Handling sales and Operation with team - Drive a team to ensure meeting the desired goals & target. • Developing new Products • Negotiating & Contracting with Hotels and vendors • Providing assistance to the clients in determining their itineraries & travel plans, offering them the most competitive travel solutions. • Providing courteous, professional, efficient and flexible services to Domestic and international clients. • Assigning work to Vendors and local ground… Show more - Handling sales and Operation with team - Drive a team to ensure meeting the desired goals & target. • Developing new Products • Negotiating & Contracting with Hotels and vendors • Providing assistance to the clients in determining their itineraries & travel plans, offering them the most competitive travel solutions. • Providing courteous, professional, efficient and flexible services to Domestic and international clients. • Assigning work to Vendors and local ground handling agents. • Addressing customers’ complaints & ensuring customer satisfaction by achieving delivery service norms ensuring value added services to customers for enhancing their satisfaction levels. - Ensure proper reporting of daily figures, monthly reports and quarterly reviews of the branch performance and targets. - Recruit, develop, and lead the sale team; establishing a healthy & motivating working environment. - Act as a coordinator between the sales and the operation department. - Resolve customer complaints Show less - Handling sales and Operation with team - Drive a team to ensure meeting the desired goals & target. • Developing new Products • Negotiating & Contracting with Hotels and vendors • Providing assistance to the clients in determining their itineraries & travel plans, offering them the most competitive travel solutions. • Providing courteous, professional, efficient and flexible services to Domestic and international clients. • Assigning work to Vendors and local ground… Show more - Handling sales and Operation with team - Drive a team to ensure meeting the desired goals & target. • Developing new Products • Negotiating & Contracting with Hotels and vendors • Providing assistance to the clients in determining their itineraries & travel plans, offering them the most competitive travel solutions. • Providing courteous, professional, efficient and flexible services to Domestic and international clients. • Assigning work to Vendors and local ground handling agents. • Addressing customers’ complaints & ensuring customer satisfaction by achieving delivery service norms ensuring value added services to customers for enhancing their satisfaction levels. - Ensure proper reporting of daily figures, monthly reports and quarterly reviews of the branch performance and targets. - Recruit, develop, and lead the sale team; establishing a healthy & motivating working environment. - Act as a coordinator between the sales and the operation department. - Resolve customer complaints Show less



Kingdom of Dream Holidays Pvt Ltd (KDH)

• Kirti Nagar, New Delhi

• Manager Domestic Leisure and Inbound Tours

  • Jun 2015 - Aug 2017

  • Responsible for organizing school groups, college groups, conference/meetings/ incentive tours • Contracting with hotels for rates. with hotels • Dealing with transport vendors for coach bookings for groups, • Costing and Price negotiation and finalization with vendors. • Maintaining database of vendors, clients, hotel rate cards, contract documents, spend reports, savings trackers etc. • Contracting with online portals • Addressing customers’ complaints & ensuring… Show more • Responsible for organizing school groups, college groups, conference/meetings/ incentive tours • Contracting with hotels for rates. with hotels • Dealing with transport vendors for coach bookings for groups, • Costing and Price negotiation and finalization with vendors. • Maintaining database of vendors, clients, hotel rate cards, contract documents, spend reports, savings trackers etc. • Contracting with online portals • Addressing customers’ complaints & ensuring customer satisfaction by achieving delivery service norms ensuring value added services to customers for enhancing their satisfaction levels. • Maintaining the website of the company and making changes time to time and updating the content according to current requirements. • Able to manage a multitude of projects simultaneously. • Responsible for office supplies and stationary. Housekeeping services/Pantry/ Courier and mail service. • Handling Customer Complaints with reference to service issues. • Responsible for checking and clearing all clients and vendors monthly billing • Assigning work to IT Deptt for Making offers, presentations, promotions and newsletters. Show less • Responsible for organizing school groups, college groups, conference/meetings/ incentive tours • Contracting with hotels for rates. with hotels • Dealing with transport vendors for coach bookings for groups, • Costing and Price negotiation and finalization with vendors. • Maintaining database of vendors, clients, hotel rate cards, contract documents, spend reports, savings trackers etc. • Contracting with online portals • Addressing customers’ complaints & ensuring… Show more • Responsible for organizing school groups, college groups, conference/meetings/ incentive tours • Contracting with hotels for rates. with hotels • Dealing with transport vendors for coach bookings for groups, • Costing and Price negotiation and finalization with vendors. • Maintaining database of vendors, clients, hotel rate cards, contract documents, spend reports, savings trackers etc. • Contracting with online portals • Addressing customers’ complaints & ensuring customer satisfaction by achieving delivery service norms ensuring value added services to customers for enhancing their satisfaction levels. • Maintaining the website of the company and making changes time to time and updating the content according to current requirements. • Able to manage a multitude of projects simultaneously. • Responsible for office supplies and stationary. Housekeeping services/Pantry/ Courier and mail service. • Handling Customer Complaints with reference to service issues. • Responsible for checking and clearing all clients and vendors monthly billing • Assigning work to IT Deptt for Making offers, presentations, promotions and newsletters. Show less



Landmark Tours & Travels Pvt Ltd

• New Delhi Area, India

• Manager Tours

  • Feb 2013 - Feb 2014

  Handling Sales and operations with team Handling the new vertical of representations of different International Tourism Products - Leading DMC of Dubai, Ultra Luxury Yacht Cruise Line, Renowned chain of London Apartments, World Largest Online Booking System. . -- Extend operational support to B2B partners. - Contracting with Hotels and vendors, -Providing assistance to the clients in determining their itineraries & travel plans & offering them the most competitive travel… Show more Handling Sales and operations with team Handling the new vertical of representations of different International Tourism Products - Leading DMC of Dubai, Ultra Luxury Yacht Cruise Line, Renowned chain of London Apartments, World Largest Online Booking System. . -- Extend operational support to B2B partners. - Contracting with Hotels and vendors, -Providing assistance to the clients in determining their itineraries & travel plans & offering them the most competitive travel solutions .- Providing courteous, professional, efficient and flexible services to Domestic and international clients. -Negotiations with hoteliers and Transporters -Solving the urgent queries of Domestic / Inbound clients. Show less Handling Sales and operations with team Handling the new vertical of representations of different International Tourism Products - Leading DMC of Dubai, Ultra Luxury Yacht Cruise Line, Renowned chain of London Apartments, World Largest Online Booking System. . -- Extend operational support to B2B partners. - Contracting with Hotels and vendors, -Providing assistance to the clients in determining their itineraries & travel plans & offering them the most competitive travel… Show more Handling Sales and operations with team Handling the new vertical of representations of different International Tourism Products - Leading DMC of Dubai, Ultra Luxury Yacht Cruise Line, Renowned chain of London Apartments, World Largest Online Booking System. . -- Extend operational support to B2B partners. - Contracting with Hotels and vendors, -Providing assistance to the clients in determining their itineraries & travel plans & offering them the most competitive travel solutions .- Providing courteous, professional, efficient and flexible services to Domestic and international clients. -Negotiations with hoteliers and Transporters -Solving the urgent queries of Domestic / Inbound clients. Show less



The Manali Inn

• India
• Hospitality
• 1 - 100 Employee

• Manager Operations

  • Jan 2004 - Apr 2011

  At Hotel The Manali Inn having its central reservation office at Delhi. The key service areas include overall business promotion, customer interaction, and indentifying new business opportunities. Overall responsible to the sales and operations at the central reservation office at New Delhi. Implementation of sales action plans to ensure that the desired goals and corporate sales targets are achieved. Identify new markets and business opportunities; work on brand creation & visibility… Show more At Hotel The Manali Inn having its central reservation office at Delhi. The key service areas include overall business promotion, customer interaction, and indentifying new business opportunities. Overall responsible to the sales and operations at the central reservation office at New Delhi. Implementation of sales action plans to ensure that the desired goals and corporate sales targets are achieved. Identify new markets and business opportunities; work on brand creation & visibility, conducting various events & promotions; and prepare and launch new FIT & group packages. Re-enforce and maintain relationships with existing and prospective clients in order to solicit new business. Manage the debtors and look after the collections Prepare observation reports as per the guidelines and share the same with the Management. Work internally - inter-departmental coordination - providing feedback and ensuring that the feedbacks are acted upon Recruit, develop, and lead the sale team; establishing a healthy & motivating working environment. Show less At Hotel The Manali Inn having its central reservation office at Delhi. The key service areas include overall business promotion, customer interaction, and indentifying new business opportunities. Overall responsible to the sales and operations at the central reservation office at New Delhi. Implementation of sales action plans to ensure that the desired goals and corporate sales targets are achieved. Identify new markets and business opportunities; work on brand creation & visibility… Show more At Hotel The Manali Inn having its central reservation office at Delhi. The key service areas include overall business promotion, customer interaction, and indentifying new business opportunities. Overall responsible to the sales and operations at the central reservation office at New Delhi. Implementation of sales action plans to ensure that the desired goals and corporate sales targets are achieved. Identify new markets and business opportunities; work on brand creation & visibility, conducting various events & promotions; and prepare and launch new FIT & group packages. Re-enforce and maintain relationships with existing and prospective clients in order to solicit new business. Manage the debtors and look after the collections Prepare observation reports as per the guidelines and share the same with the Management. Work internally - inter-departmental coordination - providing feedback and ensuring that the feedbacks are acted upon Recruit, develop, and lead the sale team; establishing a healthy & motivating working environment. Show less



LNJP Hospital

• System Administrator

  • Jan 2002 - Dec 2003

  · Worked internally ­ inter-departmental coordination ­ providing feedback and ensuring that the feedbacks are acted upon · Recruit, develop, and lead the sale team; establishing a healthy & motivating working environment.; LNJP is a leading Govt. hospital in New Delhi. Worked as system administrator reprting directly to the Medcal Superintendent, the work included · Handling all the Communications i. e. Telephone Calls, faxes, E-mails, etc. · Understand, co-ordinate the… Show more · Worked internally ­ inter-departmental coordination ­ providing feedback and ensuring that the feedbacks are acted upon · Recruit, develop, and lead the sale team; establishing a healthy & motivating working environment.; LNJP is a leading Govt. hospital in New Delhi. Worked as system administrator reprting directly to the Medcal Superintendent, the work included · Handling all the Communications i. e. Telephone Calls, faxes, E-mails, etc. · Understand, co-ordinate the development and implement the Software requirement for all the departments. · Co-ordinate with the Software development team for specific requirements. · Handling the Tenders & Purchases for the Hospital. · Co-ordinate with Suppliers. · Monitoring of the Departmental requirements & Rate Status. · Overall monitoring of the purchase sanctions and proceed for the purchases in co-ordination with Medical Superintendent. · Handling Expense Statements for the Hospital. · Monitoring of the Incoming material / medicine / equipment for the Hospital. · Periodic M.I.S. preparation for the Hospital. Show less · Worked internally ­ inter-departmental coordination ­ providing feedback and ensuring that the feedbacks are acted upon · Recruit, develop, and lead the sale team; establishing a healthy & motivating working environment.; LNJP is a leading Govt. hospital in New Delhi. Worked as system administrator reprting directly to the Medcal Superintendent, the work included · Handling all the Communications i. e. Telephone Calls, faxes, E-mails, etc. · Understand, co-ordinate the… Show more · Worked internally ­ inter-departmental coordination ­ providing feedback and ensuring that the feedbacks are acted upon · Recruit, develop, and lead the sale team; establishing a healthy & motivating working environment.; LNJP is a leading Govt. hospital in New Delhi. Worked as system administrator reprting directly to the Medcal Superintendent, the work included · Handling all the Communications i. e. Telephone Calls, faxes, E-mails, etc. · Understand, co-ordinate the development and implement the Software requirement for all the departments. · Co-ordinate with the Software development team for specific requirements. · Handling the Tenders & Purchases for the Hospital. · Co-ordinate with Suppliers. · Monitoring of the Departmental requirements & Rate Status. · Overall monitoring of the purchase sanctions and proceed for the purchases in co-ordination with Medical Superintendent. · Handling Expense Statements for the Hospital. · Monitoring of the Incoming material / medicine / equipment for the Hospital. · Periodic M.I.S. preparation for the Hospital. Show less



Patridge Boutique

• Sales Co-ordinator

  • Apr 2000 - Sep 2000

  * Nehru Place Branch as Secretary to M.D. at Corporate Office Indian Handicrafts. Worked as the Secretary to the Managing Director; * Handling all the regular & Confidential files for the M.D. * Handling all the Communications for the M.D. i. e Telephone Calls, faxes, E-mails, etc. * Handling Hotel reservations & Travel Plan for the Directors and their overseas buyers. * Handling the appointments… Show more * Nehru Place Branch as Secretary to M.D. at Corporate Office Indian Handicrafts. Worked as the Secretary to the Managing Director; * Handling all the regular & Confidential files for the M.D. * Handling all the Communications for the M.D. i. e Telephone Calls, faxes, E-mails, etc. * Handling Hotel reservations & Travel Plan for the Directors and their overseas buyers. * Handling the appointments with the overseas buyers. * Handling all the billing pertaining to the suppliers. Worked with Personal Point Care Ltd. Hauz Khas, New Delhi. Tendered the services at various Branch offices as mentioned below Show less * Nehru Place Branch as Secretary to M.D. at Corporate Office Indian Handicrafts. Worked as the Secretary to the Managing Director; * Handling all the regular & Confidential files for the M.D. * Handling all the Communications for the M.D. i. e Telephone Calls, faxes, E-mails, etc. * Handling Hotel reservations & Travel Plan for the Directors and their overseas buyers. * Handling the appointments… Show more * Nehru Place Branch as Secretary to M.D. at Corporate Office Indian Handicrafts. Worked as the Secretary to the Managing Director; * Handling all the regular & Confidential files for the M.D. * Handling all the Communications for the M.D. i. e Telephone Calls, faxes, E-mails, etc. * Handling Hotel reservations & Travel Plan for the Directors and their overseas buyers. * Handling the appointments with the overseas buyers. * Handling all the billing pertaining to the suppliers. Worked with Personal Point Care Ltd. Hauz Khas, New Delhi. Tendered the services at various Branch offices as mentioned below Show less



indian handicrafts

• executive assistant

  • Jan 1996 - Jul 2000



Ravissant Pvt. Ltd

• Front Office Executive

  • Jan 1996 - Apr 2000

  Nehru Place Branch as Front Office Executive at Corporate Office Indian Handicrafts. Okhla Branch as Front Office Executive at Production Unit of Indian Handicrafts. New Friend's Colony as Front Office Executive at (Sister Concern Nehru Place Branch as Front Office Executive at Corporate Office Indian Handicrafts. Okhla Branch as Front Office Executive at Production Unit of Indian Handicrafts. New Friend's Colony as Front Office Executive at (Sister Concern