Experience

Savvy

• Ireland
• Financial Services
• 1 - 100 Employee

• Service Delivery Sales support

  • Feb 2017 - Present

  • Provide customer support and product information to SME customers.• Monitor customer support trends.• Own and develop customer facing documentation / website messaging.• Manage all orders received via the platform and ensure that they are processed accurately and promptly upon receipt.• Ensure that all customer order queries are resolved efficiently. • Provide customer support and product information to SME customers.• Monitor customer support trends.• Own and develop customer facing documentation / website messaging.• Manage all orders received via the platform and ensure that they are processed accurately and promptly upon receipt.• Ensure that all customer order queries are resolved efficiently.



Swissport

• Switzerland
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Agent

  • Mar 2016 - Feb 2017

  • Greeting and checking passenger documentation.• Using a computer based system, issuing boarding cards and baggage labels.• Process passengers at the boarding gate.• Apply airline regulations which may involve charging excess baggage or upselling.• Adhere and apply strict security and safety regulations.• Effectively assist passengers with their experience travelling through the airport. • Greeting and checking passenger documentation.• Using a computer based system, issuing boarding cards and baggage labels.• Process passengers at the boarding gate.• Apply airline regulations which may involve charging excess baggage or upselling.• Adhere and apply strict security and safety regulations.• Effectively assist passengers with their experience travelling through the airport.



J C AMUSEMENTS LIMITED

• United Kingdom
• Entertainment

• Cashier, Office administrator, Customer service

  • Feb 2007 - Dec 2014

  Cashier• Manage cash (collect - exchange - reconciliation).Office administrator• Organising and storing paperwork, documents and computer-based information.• Managing invoicing and maintaining budgets.• Recruiting, training & supervising junior staff and delegating work as required.• Sorting & distributing incoming post and organising & sending outgoing post.Customer services• Provide information about facilities, entertainment options, and rules and regulations.• Record details of attendance, sales, receipts, reservations, and repair activities.• Deal directly with customers either by telephone, electronically or face to face.• Handle and resolve customer complaints.



Prva Ceskoslovenska Poistovna : The First Czech-Slovakian insurance company

• Position: Insurance sales agent

  • Jun 2005 - Oct 2006

  • Customise insurance programs to suit individual customers, often covering a variety of risks.• Calculate premiums and establish payment method.• Confer with clients to obtain and provide information when claims are made on a policy.• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.• Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.



Donatelo

• Secretary, Office Administrator

  • Jun 2002 - Oct 2006

  • Collecting and summarise account details.• Managing all transactions (Orders, Invoices, Stock, Wages…).• Preparing AP payments and requesting disbursements.• Maintain customer confidence and protects operations by keeping financial information confidential. • Collecting and summarise account details.• Managing all transactions (Orders, Invoices, Stock, Wages…).• Preparing AP payments and requesting disbursements.• Maintain customer confidence and protects operations by keeping financial information confidential.



Mäspoma

• Slovakia
• Food and Beverage Services
• 1 - 100 Employee

• Accountant

  • May 2004 - Jun 2004

  • Prepare asset, liability, and capital account entries by compiling and analyzing account information.• Documents financial transactions by entering account information.• Recommend financial actions by analyzing accounting options.• Summarise current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.• Maintain accounting controls by preparing and recommending policies and procedures.• Prepare payments by verifying documentation, and requesting disbursements.