Experience

Pyramid Global Hospitality

• Hospitality
• 700 & Above Employee

• Director of Finance

  • Apr 2023 - Present

  Florida, United States



DoubleTree by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Accounting Manager

  • Sep 2021 - Jul 2023

  Tallahassee, Florida, United States



JetBlue Lodge

• Front Office Manager

  • Dec 2014 - Sep 2021

  • Open unique private 196 room hotel for JetBlue Airways • Supported accounts received roll including invoicing and coding • Supported payroll with bi-weekly payroll processing • Property Expert for Micros Point of Sale • Monitor payroll reports, work schedules, lost and found program • Manage front office staff of over 11team members • Control inventory for a hotel including operating supplies, room supplies, cleaning supplies, etc. • Manage property sundry shop with… Show more • Open unique private 196 room hotel for JetBlue Airways • Supported accounts received roll including invoicing and coding • Supported payroll with bi-weekly payroll processing • Property Expert for Micros Point of Sale • Monitor payroll reports, work schedules, lost and found program • Manage front office staff of over 11team members • Control inventory for a hotel including operating supplies, room supplies, cleaning supplies, etc. • Manage property sundry shop with sales over 20,000+ monthly • Manage all uniforms for property including ordering, inventory, distribution and alterations • Achieve guest survey score for 2016 96% with a goal of 87% • Achieve employee survey score for 2016 of 93% with a goal of 81% Show less



Walt Disney World Swan and Dolphin

• United States
• Hospitality
• 300 - 400 Employee

• Operations

  • Feb 2012 - Dec 2014



Sheraton Orlando North

• Front Office Manager

  • Apr 2014 - Sep 2014

  Maitland, Florida • Raise GEI from 6.8 to 8.03 in two month period • SPG Champion, StarGuest Champion and Welcome Certified Trainer • Manage guest requests and challenges with 100% satisfaction while abiding to Sheraton brand standards • Monitor payroll reports, work schedules, lost and found program • Manage front office staff of over 20 associates • Manage F&B staff of over 6 associates • Control inventory for a 390 room hotel including operating supplies, Beverage supplies… Show more • Raise GEI from 6.8 to 8.03 in two month period • SPG Champion, StarGuest Champion and Welcome Certified Trainer • Manage guest requests and challenges with 100% satisfaction while abiding to Sheraton brand standards • Monitor payroll reports, work schedules, lost and found program • Manage front office staff of over 20 associates • Manage F&B staff of over 6 associates • Control inventory for a 390 room hotel including operating supplies, Beverage supplies, etc. • Composed and implemented checklist and procedures Show less



Westin Hotels & Resorts

• Assistant Front Office Manager

  • May 2009 - Apr 2014

  westin orlando universal blvd •Manage guest request and challenges with 100% guest satisfaction while abiding to Westin's brand standard service •Monitor payroll reports, work schedules, lost and found program •Manage front office staff of over 24 agents and housekeeping staff of over 40 attendants •Raised GEI from 8.03 to 8.45 in 2012 to 2013 •Raised employee satisfaction from 63 overall to 80 in 6 month time lapse in 2013 •Ensure guest rooms meet Westin's brand standards before guest… Show more •Manage guest request and challenges with 100% guest satisfaction while abiding to Westin's brand standard service •Monitor payroll reports, work schedules, lost and found program •Manage front office staff of over 24 agents and housekeeping staff of over 40 attendants •Raised GEI from 8.03 to 8.45 in 2012 to 2013 •Raised employee satisfaction from 63 overall to 80 in 6 month time lapse in 2013 •Ensure guest rooms meet Westin's brand standards before guest arrival •Open/Close housekeeping team by scheduling and monitor room cleaning •Control inventory for a 315 room hotel including room supplies, cleaning supplies, etc. •Train associates on proper procedures for front desk and telephone system •Composed and implemented checklist and procedures •Reconcile hotel revenue with correcting and settling hotel discrepancies •Follow front desk procedures including but not limiting to registering guest and checking out guest •Enroll and update guest into Starwood Preferred Guest program and current promotions and benefits •Provide guest assistance and managed back office phone calls •Accept and process all room service orders •Provide concierge services to all requesting guest in a 315 room hotel •Cross trained and support various departments including Night Audit, Accounting, Revenue/Sales, Food & Beverage, Valet, Engineering Show less



SeaWorld Parks & Resorts Orlando

• United States
• Entertainment Providers
• 400 - 500 Employee

• Trainer/Park Operation Host

  • Oct 2007 - Jan 2009

  •Trained new employees in proper procedures for operating, opening and closing attraction •Trained exciting employees to oversee the entire attraction •Part-time and seasonal employment operating an average of 500 guest an hour on attraction •Received two certificates for good performance and guest assistance •Learned brand management skills



Tweeter Center

• Ticket Taker

  • Apr 2006 - Aug 2007

  •Help gather all required equipment for event •Trained new employees in proper procedures and operation of scanners •Greet up to 500,000 guest while checking authenticity of ticket •Guest service