Omaira Maula Baksh
Customer Service Representative at Elevent- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Arabic Native or bilingual proficiency
-
Urdu Native or bilingual proficiency
Topline Score
Bio
LinkedIn User
Omaira is a pleasure to work with. She is a hardworker and can work under pressure. She has always been good with customers and has maintained her KPI's. Highly recommended for Customer Support.
LinkedIn User
Omaira is a pleasure to work with. She is a hardworker and can work under pressure. She has always been good with customers and has maintained her KPI's. Highly recommended for Customer Support.
LinkedIn User
Omaira is a pleasure to work with. She is a hardworker and can work under pressure. She has always been good with customers and has maintained her KPI's. Highly recommended for Customer Support.
LinkedIn User
Omaira is a pleasure to work with. She is a hardworker and can work under pressure. She has always been good with customers and has maintained her KPI's. Highly recommended for Customer Support.
Credentials
-
Viral Marketing and How to Craft Contagious Content
University of PennsylvaniaJul, 2020- Nov, 2024 -
Introduction to HTML5
University of MichiganMay, 2020- Nov, 2024
Experience
-
Elevent
-
United States
-
Technology, Information and Internet
-
1 - 100 Employee
-
Customer Service Representative
-
Feb 2022 - Present
-
-
-
AT&T
-
United States
-
Telecommunications
-
700 & Above Employee
-
Customer Success Specialist
-
May 2020 - Jan 2022
Managed multiple online conversations and provided real-time assistance as a Customer Service Representative, including identifying sales opportunities and resolving customer concerns.✅Achieved sales objectives with 97% customer satisfaction through effective account management and timely resolution of client issues.✅Delivered exceptional one-on-one customer care to over 100 accounts, expediting the resolution of customer problems and complaints through effective escalation tactics.
-
-
Sales Associate
-
Apr 2018 - Apr 2020
Generated new business and increased existing business through sales and management of product fit and attrition as a Sales Representative.✅Improved customer satisfaction and retention by providing excellent sales and post-sales service✅Successfully closed 15 sales daily with a conversion rate of over 90%✅Recognized by management and awarded Employee of the Month and Top Sales Performer✅Increased revenue by 80% in a year by suggesting relevant upsells to customers
-
-
-
SquareTrade
-
United States
-
Consumer Services
-
500 - 600 Employee
-
Senior Fraud Analyst
-
Jun 2017 - Mar 2018
I performed early detection and prevention of losses through monitoring and identifying suspicious transactions. I addressed operational gaps and verified customer documents, maintaining the confidentiality and enforcing company guidelines.✅Successfully prevented future frauds and reduced financial risks through the evaluation of current trends and early detection of fraudulent activities.✅Improved processes and introduced new techniques by sharing industry best practices and innovative ideas. Show less
-
-
Claims Representative
-
Oct 2016 - May 2017
I successfully managed the claim process and evaluated coverage and liability for accounts.✅Expertly resolved technical issues on mobile devices, reducing claim expenses.✅Implemented a successful grievance resolution procedure, resulting in a 30% decrease in customer complaints and improved overall customer satisfaction.✅Demonstrated efficiency and exceptional performance in daily tasks, consistently exceeding key performance indicators
-
-
Education
-
2017 - 2021
Aptech Pakistan
Diploma of Education, Computer Software Engineering
Community
