Experience

Attentive

• United States
• Advertising Services
• 700 & Above Employee

• Senior Client Strategy Manager

  • Oct 2021 - Present

  Austin, Texas Metropolitan Area Attentive empowers the most innovative brands to create meaningful interactions through personalized text messaging. Our distributed team of 1,000+ is focused on building the most powerful platform to help innovative brands reimagine how to interact with their mobile audiences.



Pixlee TurnTo (Now Emplifi)

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager, Enterprise and Mid Market Accounts

  • Aug 2018 - Sep 2021

  - Manage a large volume book of business - Conduct onboarding and trainings across client marketing teams to integrate and deploy use cases on Pixlee’s platform - Work cross functionally across sales, marketing, product, and engineering to support deal closes and strategic product advancement - Create and present QBRs to client account stakeholders on their performance analytics, gather product feedback, and provide strategic business recommendations - Customer retention… Show more - Manage a large volume book of business - Conduct onboarding and trainings across client marketing teams to integrate and deploy use cases on Pixlee’s platform - Work cross functionally across sales, marketing, product, and engineering to support deal closes and strategic product advancement - Create and present QBRs to client account stakeholders on their performance analytics, gather product feedback, and provide strategic business recommendations - Customer retention, renewals, strategic up-sells and assisting sales in pilot closes - Use Salesforce, Jira, Intercom, ZenDesk and MixMax, and ChurnZero Show less



Vivino

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Sr. Account Manager - US Merchant Partnerships - Northeast Territory

  • Jan 2018 - Jul 2018

  San Francisco Bay Area - Proactive account management of retail merchant partners listing wines on Vivino Marketplace - Conducted partner visits to review performance data and provided insights to improve account health and drive sales in Marketplace - Redesigned processes for merchants on Marketplace to drive a better customer and partner experience in fulfilling orders - Utilized third party tools to onboard new partners, implement product feeds, manage issues, and put together insightful account data -… Show more - Proactive account management of retail merchant partners listing wines on Vivino Marketplace - Conducted partner visits to review performance data and provided insights to improve account health and drive sales in Marketplace - Redesigned processes for merchants on Marketplace to drive a better customer and partner experience in fulfilling orders - Utilized third party tools to onboard new partners, implement product feeds, manage issues, and put together insightful account data - Optimized each account’s performance metrics by understanding partner inventory, margins, and operations to provide customize strategies

• Merchant Partnerships Executive - US Market

  • May 2017 - Feb 2018

  San Francisco Bay Area - Cold outreach to wine merchants across the US to develop strategic business partnerships - Full cycle sales process of finding, vetting, and securing the right partners using Salesforce, analytics, and phone sales - Met and exceeded quota every month



Zesty, Inc.

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Vendor Partnerships / Business Development - New Markets

  • Feb 2016 - May 2017

  San Francisco Bay Area - Successfully launched the second new market as the only partnerships executive tasked in initial outreach to qualify and bring onboard strategic partners. - Signed on new culinary partners to meet market launch deadline and helped define the on boarding process and develop launch playbook

• Account Executive

  • Sep 2016 - Apr 2017

  San Francisco Bay Area - Full cycle B2B sales in signing on corporate accounts to use Zesty as a recurring meal solution - Utilize Salesforce to document and drive closing of sales



EAT Club

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Vendor Partnerships Development Manager - New Markets

  • Oct 2012 - Oct 2015

  Los Angeles, CA - Directed product vision to fit local demands in the company’s first major expansion out of NorCal - Created playbook and trained operations managers on product and partnership management - Developed large strategic partnerships with regional chains and small medium restaurant partners locally - Utilized data analytics tools to strategize vendor acquisition and account management efforts effectively - Acquired and on boarded new partners to support rapid launch into SF Market… Show more - Directed product vision to fit local demands in the company’s first major expansion out of NorCal - Created playbook and trained operations managers on product and partnership management - Developed large strategic partnerships with regional chains and small medium restaurant partners locally - Utilized data analytics tools to strategize vendor acquisition and account management efforts effectively - Acquired and on boarded new partners to support rapid launch into SF Market - Directed and managed whole product portfolio of restaurant vendors in SF, Palo Alto, and San Jose - Hired and trained Buying Team on whole process of partnerships outreach and management - Utilized Sales CRM to document and drive closing of restaurant partners Show less



Touchpoints

• United States
• Software Development
• 1 - 100 Employee

• Technical Recruiter

  • Feb 2012 - Oct 2012

  danville, CA Contract Apple Roles.



Keller Williams Realty

• Real Estate
• 700 & Above Employee

• Broker Associate

  • Mar 2011 - Mar 2012

  Sacramento, California Area Sold properties in the Sacramento area.



eLove

• Wellness and Fitness Services
• 1 - 100 Employee

• Account Manager

  • Mar 2011 - Aug 2011

  Sacramento, California Area Professional Matchmaker for key account clients.



University of California, Berkeley

• United States
• Higher Education
• 700 & Above Employee

• Sr. Operations Supervisor

  • Oct 2007 - Feb 2009

  Berkeley, CA • Acted as a daily liason between multiple departments to ensure an efficient operation of the 100,000 square ft. facility. • Oversaw and directed activities of the operations staff in upholding policies and procedures, maintaining inventory, and providing a high standard of customer service. • Prepared and analyzed related assessment reports and activities logs to monitor productivity and suggest effective procedural improvements.