Quality Control Manager

• Aug 2018 - Present

• Ensures that documented procedures needed for the quality management system are established, implemented, and maintained • Assesses the implementation of the quality control plans on site • Supervises the quality control activities of a project including quality control inspection and the collection of quality records • Reports to executive management on the performance of the quality management system and any need for improvement • Proposes corrective actions to improve compliance with quality specifications • Recommends new or improved quality control methods, procedures, and/or standards Show less

Project Engineer

• Mar 2017 - Aug 2018

Analyst- SAP CRM Development

• May 2014 - Dec 2016

• Provided continuous improvement of business processes by developing, testing, and validating applications for the specific needs of various departments. • Provided internal customer service and technical support for the users of the SAP CRM Interaction Center, including call centers and dispatch services. • Implemented web service integration of service requests from Tire Care dispatch to the Love's Tire Care Mobile App. • Created an Adobe Form receipt to be sent to customers upon completion of a Tire Care roadside service dispatch case. • Created a web service to send service request information from CRM to SharePoint for the creation of a dashboard for Tire Care. • Team leader for a company-wide Customer Commitments Challenge in which I facilitated small-group meetings, managed group dynamics, and presented a final presentation to management. Show less

Performance Analysis Intern

• May 2013 - Aug 2013

• Conducted market analysis on large data sets for the rollout of new digital screens installed at Sonic Drive-In restaurants. • Created weekly revenue and performance reports to be sent to senior management. • Created an Excel workbook that examined the effectiveness of promotional text messaging options in order to compute redemption rate and net profit. • Conducted market analysis on large data sets for the rollout of new digital screens installed at Sonic Drive-In restaurants. • Created weekly revenue and performance reports to be sent to senior management. • Created an Excel workbook that examined the effectiveness of promotional text messaging options in order to compute redemption rate and net profit.

Environmental Health & Safety Intern

• May 2012 - Jul 2012

• Performed ergonomic and safety assessments on over 60 workstations by observing and interacting with union workforce in a manufacturing facility. • Suggested ergonomic and process improvements that projected a cost avoidance of over $700,000. • Conducted a site-wide audit of over 1,500 chemicals and implemented a plan to meet OSHA requirements. • Performed ergonomic and safety assessments on over 60 workstations by observing and interacting with union workforce in a manufacturing facility. • Suggested ergonomic and process improvements that projected a cost avoidance of over $700,000. • Conducted a site-wide audit of over 1,500 chemicals and implemented a plan to meet OSHA requirements.