• Aug 2020 - Present

• Full-time Product Owner of the VIVIX FACILITA, a customer relationship platform designed and developed by VIVIX. From any time, anywhere, VIVIX customer can access and check the progress and status of purchasing orders, track deliveries, manage new purchase requests, follow up on invoices, among other information. • Implementation of automation and digitalization of customer relationship processes and channels; • Structuring and Management of Service KPIs • Implementation and management of ongoing customer satisfaction surveys, with emphasis on the NPS (Net Promoter Score). Result: 20pp increase in the NPS 2021 score (Jan x Aug/21) • Restructuring of service channels, incorporating tools such as Whatsapp and 0800 services. • Management of the order fulfillment process (Order Management) with a focus on Customer Journey , working alongside with commercial, production, stock distribution and delivery logistics. Show less

• Jul 2019 - Apr 2021

In charge of sales for South America, focusing on Argentina, Paraguay, Ecuador, Colombia and Venezuela; • Development of business strategies for international market opening; • Strategic planning, definition of short and medium term goals; • Management of loading logistics, monthly invoicing operations, contact with representatives abroad, maintenance of order backlogs and specific shipment report; • Managing the area's processes and routines; • Achievement of sell in targets in terms of volume and average price; • Monitoring of exchange routines and international logistics, • Management of all activities inherent to the process (internal and external) of export, such as: documentation, transport and customs clearance. Main projects: • Structuring a solution for the anticipation of export receivables • Reduction in freight costs by 35% through the development and implementation of the Container 40 Project; • Increase in volume by 40% through the implementation of a commercial partnership with Venezuela. Show less

Business Manager

• Apr 2015 - Jan 2019

In charge of business development and real estate projects for Iron House's land bank with an estimated PSV pipeline of 250MM; • Institutional and economic-financial modeling for retrofit, built-to-suit and sale-lease back projects; • Research, structuring and execution of projects for Coworking spaces and Student Housing; • In charge of sales and marketing, managing a portfolio of real estate assets with annual revenue of 16MM; • Contractual management of the development of Reserva do Paiva projects, a planned neighborhood located in the Metropolitan Region of Recife; • Monitoring of licensing processes, land regularization and with the master developer. Show less

• Aug 2013 - Apr 2015

Led an array of multidisciplinary feasibility studies (urbanistic, engineering, legal and financial) for creating a Urban Consortium Operation to develop a new urban perspective for the city of Salvador, Bahia, through a R$2bn public-private partnership project with the Municipality, which included plans for revitalizing areas with potential for living residences, entertainment and leisure use and leveraging the the real estate potential throughout the costal part the city.

• Jun 2010 - Aug 2013

- In charge of business modeling and development, structured financing, investors relationship and investments analysis for Pernambuco´s multipurpose stadium for FIFA World Cup 2014.- Managed a team in charge of creating business models for partnering with catering, parking and ITC operators.- Managed business development and feasibility studies of Cidade da Copa project, a 240 hectars new urban centrality in the metropolitan area of Recife (Northeast of Brazil) from the construction of a multipurpose arena for the World Cup 2014, integrating a range of mixed uses (University campus, residential, offices, retail and Entertainment), for an average of 100,000 living residents and users. Show less

• Jan 2009 - May 2010

- Member of Odebrecht´s team in charge of business development of Pernambuco stadium project for the 2014 FIFA World Cup. Responsible for business plan concepts, financial modeling, legal framework, RFPs, market research, marketing and advertising.- Developed business proposals partnerships and took part in negotiations with key partners for the Arena Pernambuco operations and deployment.- Managed the investment analysis on public-private partnerships, including state road concessions and irrigation projects. Show less

Intern

• Mar 2001 - Jun 2001

Internship at Reebok Mexico S.A de C.V. Internship at Reebok Mexico S.A de C.V.