Experience

Medical Web Experts

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager and Marketing Specialist

  • Apr 2017 - Present

  As a marketing specialist and account manager, my duties include drafting press releases, blog posts, website content, social media posts, and other written internal and external communications. I’m also responsible for working on our internal marketing strategy and our clients’ marketing strategies, which often include creating detailed competition analyses, researching the latest tactics in digital marketing, and implementing multi-focus campaigns. As a marketing specialist and account manager, my duties include drafting press releases, blog posts, website content, social media posts, and other written internal and external communications. I’m also responsible for working on our internal marketing strategy and our clients’ marketing strategies, which often include creating detailed competition analyses, researching the latest tactics in digital marketing, and implementing multi-focus campaigns.



Greater Chicago Food Depository

• United States
• Individual and Family Services
• 100 - 200 Employee

• Bilingual Benefits Outreach Coordinator

  • Aug 2014 - Sep 2016

  Our department is responsible for helping clients apply for and successfully access public benefits: Medicaid, TANF, and SNAP. I served primarily as the head of case-management for a team of over 9 application assisters. In this role, I worked to improve team communication with clients, acted as the department liaison to over 10 Department of Human Services Offices, kept up-to-date knowledge of DHS policy/procedures, educated entire team on any policy updates, and maintained the shared essentials (phone systems, databases, email accounts, reporting procedures, etc.). In addition to these responsibilities, I managed a daily caseload of over 70 households who had encountered some difficulty in applying for/acquiring benefits. It was my pleasure to guide my clients through the application process and assist them to resolve any problems or confusion encountered therein. I am proud to report that 99% of my clients saw some advancement in their application for benefits after my intervention.

• Americorps Bilingual SNAP Outreach Coordinator

  • Sep 2013 - Aug 2014

  I completed an AmeriCorps service term as part of the Greater Chicago Food Depository's SNAP Outreach team. There, I was able to assist over 70 clients a month to apply for SNAP benefits. This process included scheduling over 9 outreach events per month in the community, in-person and phone application assistance, maintaining publicity materials, and various administrative responsibilities, all while providing exceptional customer service.



C.H. Robinson

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Shipment Information Specialist

  • Jun 2013 - Aug 2014

  I supported the work of our drivers, dispatchers, customers, and brokers. My daily duties included recording/providing essential load information, facilitating communication between all stakeholders, solving problems encountered in transit, and alerting appropriate contacts of emergency situations. I supported the work of our drivers, dispatchers, customers, and brokers. My daily duties included recording/providing essential load information, facilitating communication between all stakeholders, solving problems encountered in transit, and alerting appropriate contacts of emergency situations.



The Carter Center

• United States
• Non-profit Organizations
• 700 & Above Employee

• Americas Program Intern

  • Aug 2012 - Dec 2012

  • Assisted in The Carter Center's Venezuelan 2012 election study mission by preparing materials and organizing campaign documents • Prepared briefings for meetings with high-ranking state officials • Regularly assisted staff members in translating complex legal documents to English or Spanish • Followed daily news for Honduras, Nicaragua, Cuba, Suriname, and the Dominican Republic • Monitored the reform process of the Inter-American Commission on Human Rights to present a comprehensive report of said research to the program director • Prepared and presented weekly and monthly briefings to the Americas Program director • Assisted staff members and interns in other departments in various administrative tasks • Organized Travel Arrangements and accommodations for visiting scholar from Cuba •Worked to organize and assist in scheduling for events and meetings