Todd Kieser
Process and Communications Advisor at CrossculturalNow- Claim this Profile
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Topline Score
Bio
Meryl Logue
Todd managed a large team of technical support representatives, of which I was a part for 5 years. He matched his management style to the needs of each individual. He was very supportive of the needs of his teams; for example, when we took on new product support on new platforms, he lost no time in providing the platforms on which to test and learn. Under Todd, our team became the go-to team for trials of new initiatives, new tools, new training, etc. because we had become so agile and nimble and were so responsiive.
Cheri Perry
Call Centers are not typically known for excellence, so working with Todd is definitely a refreshing experience! His focus and committment to the 'Member Experience' is amazing to see. From extra trainings to always looking for ways to increase service, Todd has his finger on the pulse! What a great business partner- we love working with Todd & highly recommend that others do the same.
Brian Robinson
In a word, Todd is dynamic. I am regularly impressed with his knowledge and involvement in all areas of NWCU.
Meryl Logue
Todd managed a large team of technical support representatives, of which I was a part for 5 years. He matched his management style to the needs of each individual. He was very supportive of the needs of his teams; for example, when we took on new product support on new platforms, he lost no time in providing the platforms on which to test and learn. Under Todd, our team became the go-to team for trials of new initiatives, new tools, new training, etc. because we had become so agile and nimble and were so responsiive.
Cheri Perry
Call Centers are not typically known for excellence, so working with Todd is definitely a refreshing experience! His focus and committment to the 'Member Experience' is amazing to see. From extra trainings to always looking for ways to increase service, Todd has his finger on the pulse! What a great business partner- we love working with Todd & highly recommend that others do the same.
Brian Robinson
In a word, Todd is dynamic. I am regularly impressed with his knowledge and involvement in all areas of NWCU.
Meryl Logue
Todd managed a large team of technical support representatives, of which I was a part for 5 years. He matched his management style to the needs of each individual. He was very supportive of the needs of his teams; for example, when we took on new product support on new platforms, he lost no time in providing the platforms on which to test and learn. Under Todd, our team became the go-to team for trials of new initiatives, new tools, new training, etc. because we had become so agile and nimble and were so responsiive.
Cheri Perry
Call Centers are not typically known for excellence, so working with Todd is definitely a refreshing experience! His focus and committment to the 'Member Experience' is amazing to see. From extra trainings to always looking for ways to increase service, Todd has his finger on the pulse! What a great business partner- we love working with Todd & highly recommend that others do the same.
Brian Robinson
In a word, Todd is dynamic. I am regularly impressed with his knowledge and involvement in all areas of NWCU.
Meryl Logue
Todd managed a large team of technical support representatives, of which I was a part for 5 years. He matched his management style to the needs of each individual. He was very supportive of the needs of his teams; for example, when we took on new product support on new platforms, he lost no time in providing the platforms on which to test and learn. Under Todd, our team became the go-to team for trials of new initiatives, new tools, new training, etc. because we had become so agile and nimble and were so responsiive.
Cheri Perry
Call Centers are not typically known for excellence, so working with Todd is definitely a refreshing experience! His focus and committment to the 'Member Experience' is amazing to see. From extra trainings to always looking for ways to increase service, Todd has his finger on the pulse! What a great business partner- we love working with Todd & highly recommend that others do the same.
Brian Robinson
In a word, Todd is dynamic. I am regularly impressed with his knowledge and involvement in all areas of NWCU.
Credentials
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Creating a Communications Strategy
LinkedInJul, 2023- Nov, 2024 -
Master Recycler
Lane County GovernmentNov, 2021- Nov, 2024 -
Recycling 101
Oregon State UniversitySep, 2021- Nov, 2024 -
Google Analytics Essential Training
LinkedInFeb, 2021- Nov, 2024 -
Acrobat DC Essential Training
LinkedInJan, 2021- Nov, 2024 -
Finance Foundations: Risk Management
LinkedInJan, 2021- Nov, 2024 -
Social Media Marketing for Small Business
LinkedInJan, 2021- Nov, 2024
Experience
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Crosscultural Now
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United States
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Translation and Localization
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1 - 100 Employee
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Process and Communications Advisor
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Jan 2012 - Present
I support the owner implementing and troubleshooting technology to improve processes and productivity. Implementing tools for sharing of data, ftp tools, sound editing, video creation and editing, and addressing any technical issues as they arise. In addition, I do networking, and social media work to build brand visibility. I support the owner implementing and troubleshooting technology to improve processes and productivity. Implementing tools for sharing of data, ftp tools, sound editing, video creation and editing, and addressing any technical issues as they arise. In addition, I do networking, and social media work to build brand visibility.
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Levi Strauss & Co.
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Travel & Expense Management
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Aug 2015 - Dec 2020
I managed the Travel/Expense team to improved the software configuration of Concur, and corporate card payments in SAP. I also maximized tax benefits worldwide, improved efficiency, and improved the end user experience. I managed the outsource partner relationship in relation to Travel and Expense, update training material and, recommended new software, new procedures and led implementation of any changes to the program. Project management to address processes that needed fixing for global tax implementations in European countries, and assisted in updating processes in Payroll. In addition I am using Cognos reporting to provide better data, and improve processes. Show less
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Area Director
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Jul 2019 - Jul 2020
Visit area clubs provide and receive feedback on how clubs are doing and provide assistances to improve the club experience. Visit area clubs provide and receive feedback on how clubs are doing and provide assistances to improve the club experience.
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Northwest Community Credit Union, a division of TwinStar Credit Union
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United States
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Banking
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100 - 200 Employee
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Phone Branch Manager
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Aug 2006 - Jan 2015
Manage, inbound and outbound call center, in addition to eServices support, and managing of eServices vendor relationships. Manage, inbound and outbound call center, in addition to eServices support, and managing of eServices vendor relationships.
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District 7 Toastmasters
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Non-profit Organizations
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1 - 100 Employee
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Area Governor
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2009 - 2010
Visit other Toastmaster Clubs and provide feedback and guidance to improve their individual clubs and to share ideas of other clubs. Visit other Toastmaster Clubs and provide feedback and guidance to improve their individual clubs and to share ideas of other clubs.
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Rivermark Community Credit Union
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United States
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Banking
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100 - 200 Employee
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Phone Branch Manager
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Oct 2002 - Aug 2006
Managed the call center, including loan officers. Improved reporting, training and data collection. Managed the call center, including loan officers. Improved reporting, training and data collection.
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Symantec
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United States
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Software Development
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700 & Above Employee
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Manager
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1991 - 2002
Improved the cost efficiency of the consumer support organization (technical and non technical support) by championing automation and improving tools. As a consultant to the service management team, improved service levels by streamlining and reorganizing phone menus while also correcting the use of agent groups and application priority levels. Oversaw workforce management team, and increased management team’s use of related agent monitoring tools, increasing schedule adherence across departments by over a half hour per agent. Maximized the fee based support model driving the fee based percentage from under 10% at one time, to over 65%. Key participant in developing the CRM solution for consumer services by proposing functionality, testing, reporting, documenting, and training the users on the new application. Show less
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Education
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Pierce College
AA, General Education
Community
