Lead Support Engineer

• Oct 2020 - Present

IT Support Engineer

• Feb 2019 - Oct 2020

Providing Hosted desktop support through remote desktop services in a terminal server environment. Providing Hosted desktop support through remote desktop services in a terminal server environment.

IT Support Technician

• Aug 2015 - Feb 2019

Server Builds using Server 2012r2 & Server 2016 DELL SAN solutions, EMC, Equalogic. Automation of system installations and processes. Networking and routing CISCO, HP , Dlink Install and Support Watchguard, Sophos and Sonicwall hardware as a managed service. Installation and maintenance of WMware and Vcenter Hyper V and HA Cluster Backup to schedule via VEEAM Management of updates via WSUS Exposure to SolarWinds Orion products. Server Builds using Server 2012r2 & Server 2016 DELL SAN solutions, EMC, Equalogic. Automation of system installations and processes. Networking and routing CISCO, HP , Dlink Install and Support Watchguard, Sophos and Sonicwall hardware as a managed service. Installation and maintenance of WMware and Vcenter Hyper V and HA Cluster Backup to schedule via VEEAM Management of updates via WSUS Exposure to SolarWinds Orion products.

IT Support Engineer

• Apr 2012 - Feb 2015

At WN1 we provide Networking and Wireless solutions, build and support Microsoft Servers both physical and virtual as well as providing desktop support and hardware repair. Based out of Newton le-Willows we manage the IT for firms both large and small across Lancashire, Greater Manchester and Merseyside. In 2013 WN1 was a huge part of the set-up of Wigan Youth Zone, a charity providing sports and education facilities for young folk in Wigan. WN1 provides support to WYZ in all things IT and is recognised as a Gold partner. Show less

Network Administrator and Web Developer

• Jan 2009 - Feb 2014

Working largely remotely I provide support to this small North Eastern Charity remotely. Initially setting up a Windows 2008 Server to manage this 30 computer network I continue to oversee the smooth running of the systems and stay involved with this fabulous charity when time allows. Working largely remotely I provide support to this small North Eastern Charity remotely. Initially setting up a Windows 2008 Server to manage this 30 computer network I continue to oversee the smooth running of the systems and stay involved with this fabulous charity when time allows.

IT Controller

• Apr 2011 - Apr 2012

Provide user remote desktop support to windows 7/XP through VNC Network Administrator of 150+ wide area network via Active Directory. Hardware maintenance and upgrade of 4 server Windows cluster. Customisation of permissions matrix to provide privacy integrity. Monitoring of network and system performance with Wireshark and Spiceworks Deployment of OSTicket via Apache and MySQL Installation and repair of Cat 5e Network points. Installation and configuration of Draytek routers building WAN across Lancashire. Worked on own initiative to complete projects to deadline. Delivered monthly progress reporting to management. Show less

IT Support and Administration

• Feb 2008 - Jan 2010

Deployed gigabit network to facilitate rapid data access Oversaw network installation and upgrade of Sage accounting software Utilised NAS to automate backup procedures Deployed gigabit network to facilitate rapid data access Oversaw network installation and upgrade of Sage accounting software Utilised NAS to automate backup procedures

Front Line Associate

• Jun 2007 - Feb 2008

Provide customer service in collections department of GE Money. Working within a Citrix XenApp based system. Provide customer service in collections department of GE Money. Working within a Citrix XenApp based system.

Assistant Manager

• Nov 2005 - Oct 2006

Promoted to assistant manager within 6 months of joining. Provided staff sales training and managed rotas. Promoted to assistant manager within 6 months of joining. Provided staff sales training and managed rotas.

Bar Supervisor

• Jun 2003 - Nov 2005

Served drinks at the students union bar. Served drinks at the students union bar.