Experience

Liverpool School of Tropical Medicine
• United Kingdom
• Higher Education
• 400 - 500 Employee
• IT Trainer

  • Jan 2023 - Present


The University of Manchester

• United Kingdom
• Higher Education
• 700 & Above Employee

• Global Mobility Assistant | Directorate of People & Organisational Development

  • Jan 2022 - Jan 2023

  Primarily responsible for working on my own casework of overseas job applicants (usually around 30 concurrent applications). This involves collaboration with Recruitment and other P&OD Colleagues to optimise service delivery to both the Applicants and the Hiring Managers in the various Schools and Faculties across the University. The core element of the role is to ascertain the current Visa/Immigration Status of applicants and to then work with them and ultimately generate a Certificate of Sponsorship (CoS) from the University so that they can then apply for their visa. On a daily basis, I will consolidate information I have gathered from various sources and use the Home Office Sponsorship Management System (SMS) to apply for and subsequently assign a CoS to applicants. I have recently been successful in becoming a Mentor for the Manchester GOLD initiative at The University. This will enable me to share my passion and work experience to assist in the skills and knowledge development of others.

• International Staff & Compliance Assistant

  • Sep 2021 - Dec 2021



NES Fircroft

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• IT Systems Trainer

  • Sep 2018 - Jul 2020

  Working at every level of the training cycle to support the business in delivery of IT systems training and process improvement solutions both in the UK and Globally. Responsible for induction, core in-house systems training and the design & delivery of Office 365 applications such as PowerPoint and Power BI to meet business needs. Working at every level of the training cycle to support the business in delivery of IT systems training and process improvement solutions both in the UK and Globally. Responsible for induction, core in-house systems training and the design & delivery of Office 365 applications such as PowerPoint and Power BI to meet business needs.



Reaseheath College

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Lecturer in Business & Events Management

  • Feb 2018 - Jul 2018

  Working in a department of 5 Lecturers to deliver courses in Business and Events Management to students from Level 2 to Level 6. Involved in all aspects of the role from writing, designing and delivering teaching and learning material to evaluation, exam writing, setting, and invigilation. Working in a department of 5 Lecturers to deliver courses in Business and Events Management to students from Level 2 to Level 6. Involved in all aspects of the role from writing, designing and delivering teaching and learning material to evaluation, exam writing, setting, and invigilation.



Back Office Support Services

• United States
• Accounting
• 1 - 100 Employee

• Project IT Trainer

  • Feb 2016 - Sep 2016

  Creating learning and development material for the deployment and sale of multiple IT software solutions. Working with a small IT development team to map, develop and plan learning interventions that will meet the needs of end users. Developing training evaluation processes and records to create Management Information requested but also to evaluate material and style to optimise delivery. Creating learning and development material for the deployment and sale of multiple IT software solutions. Working with a small IT development team to map, develop and plan learning interventions that will meet the needs of end users. Developing training evaluation processes and records to create Management Information requested but also to evaluate material and style to optimise delivery.



Jaguar Land Rover

• HR Transformation Project Consultant

  • Apr 2015 - Jul 2015

  Contributing to the programme management team to deliver a new HR Shared Service Centre. Primary task was to work shadow all production leaders across all departments and all shifts to create a data set of HR impact activities and management time required to resolve. On site meetings with Unions to allay their fears of potential diluted support. Analysis and presentation of data back to programme management. Liaison and relationship management with SME’s and a 3rd party training provider to create and co-deliver training solutions to the HR population.



Bentley Motors

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Project/Budget Coordinator, then Recruitment Coordinator

  • Oct 2011 - Jan 2015

  Responsible for the Whole Vehicle Engineering Recruitment of senior personnel to meet increased capacity requirements. The creation and development of tools to ensure key performance and process indicators were measured and sustained. Previously responsible for delivering internal budget and forecasting services for the Physics Function within Whole Vehicle Engineering up to a value of circa €18M. Responsible for the Whole Vehicle Engineering Recruitment of senior personnel to meet increased capacity requirements. The creation and development of tools to ensure key performance and process indicators were measured and sustained. Previously responsible for delivering internal budget and forecasting services for the Physics Function within Whole Vehicle Engineering up to a value of circa €18M.



Surrey Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Training Officer

  • Nov 2009 - Oct 2011

  IT Implementation project to deploy a new crime recording system to 4,500 Police Officers and Police Staff. Design and delivery of training through collaborative working with Business Teams, Subject Matter Experts and External Providers. IT Implementation project to deploy a new crime recording system to 4,500 Police Officers and Police Staff. Design and delivery of training through collaborative working with Business Teams, Subject Matter Experts and External Providers.



Assurant

• United States
• Insurance
• 700 & Above Employee

• HR Project Support / HR Assistant / HR New Projects Training Officer

  • Oct 2007 - May 2009

  Then named Lifestyle Services Group (LSG). Initially agency employed to cover a 1-month career break. Retained to assist with project work, chiefly the implementation and training of an Oracle based HR system. Recruited to work in the HR Department permanently. Later promoted to deliver new financial product training of carefully branded customer service excellence to call centre staff. Then named Lifestyle Services Group (LSG). Initially agency employed to cover a 1-month career break. Retained to assist with project work, chiefly the implementation and training of an Oracle based HR system. Recruited to work in the HR Department permanently. Later promoted to deliver new financial product training of carefully branded customer service excellence to call centre staff.



Air Products

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Temporary Assistant

  • May 2005 - Sep 2006

  Working in the Heligas Department part-time whilst at university and also full-time during vacations. Member of a small team responsible for the processing of heligas cylinder orders, deliveries, returns and collections throughout the UK. This included taking payments, processing sales and arranging transportation from new customer orders as well as servicing larger scale regular client requirements. Given full responsibility for the collection of heligas cylinders. Working in the Heligas Department part-time whilst at university and also full-time during vacations. Member of a small team responsible for the processing of heligas cylinder orders, deliveries, returns and collections throughout the UK. This included taking payments, processing sales and arranging transportation from new customer orders as well as servicing larger scale regular client requirements. Given full responsibility for the collection of heligas cylinders.



Keramica Retail Limited

• Retail Shop Assistant Manager

  • Jun 2004 - Apr 2005

  Promoted to Assistant Manager following individual contribution to a significant increase in sales. Sales of contemporary ceramics, designer furniture, books, cards, lighting, gifts, rugs, storage solutions and artwork. Responsible for opening and closing the shop daily, the management of 2 members of part-time staff, cash reconciliation, dealing with suppliers, sub-contractors, dealing with customers, arranging deliveries and resolving enquiries and concerns. Promoted to Assistant Manager following individual contribution to a significant increase in sales. Sales of contemporary ceramics, designer furniture, books, cards, lighting, gifts, rugs, storage solutions and artwork. Responsible for opening and closing the shop daily, the management of 2 members of part-time staff, cash reconciliation, dealing with suppliers, sub-contractors, dealing with customers, arranging deliveries and resolving enquiries and concerns.



P&O Cruises

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Cyber Manager

  • Mar 2004 - May 2004

  Responsible for training passangers in the use of the internet, digital media and MS Office products. People responsibility for 1 assistant. Required to plan cruise Cyber schedule and agree this with the Cruise Director. Answerable to the Passanger Services Manager (PSM) onboard and to 2 shore based managers. Responsible for training passangers in the use of the internet, digital media and MS Office products. People responsibility for 1 assistant. Required to plan cruise Cyber schedule and agree this with the Cruise Director. Answerable to the Passanger Services Manager (PSM) onboard and to 2 shore based managers.



Microtrain Limited

• Project Manager / Trainer (EPOS)

  • Feb 2003 - Sep 2003

  Worked on various Managed Estate re-brandings and refurbishments, particularly Chef & Brewers. Responsible for working with Business Managers to ensure the effective conversion of site, training of staff on EPOS and management on Back Office Systems. Worked on various Managed Estate re-brandings and refurbishments, particularly Chef & Brewers. Responsible for working with Business Managers to ensure the effective conversion of site, training of staff on EPOS and management on Back Office Systems.

• IT Implementation Analyst/Trainer (EPOS)

  • Jan 2002 - Aug 2002

  Employed to deliver Project MERIT (Managed Estate Replacement of IT) for The Laurel Pub Company. This was a rapid installation of EPOS systems into pubs and hotels throughout the UK, though I was predominantly based in the North West. Famously at the time, it was it's Hogshead chain of pubs which made the chain instantly recognisable. In 2008, the company went into administration and following various sales and acquisitions is now known as the Bay Restaurant Group Limited. Employed to deliver Project MERIT (Managed Estate Replacement of IT) for The Laurel Pub Company. This was a rapid installation of EPOS systems into pubs and hotels throughout the UK, though I was predominantly based in the North West. Famously at the time, it was it's Hogshead chain of pubs which made the chain instantly recognisable. In 2008, the company went into administration and following various sales and acquisitions is now known as the Bay Restaurant Group Limited.



LA International

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Recruitment Consultant

  • Jul 2001 - Dec 2001

  Working in Mechanical and Electrical Engineering recruitment. This involved profiling candidates and matching them to clients requirements. Direct liaison with clients, also visiting them at their location to better understand their business and their recruitment requirements. Successfully filled vacancies despite the short duration of this role. Working in Mechanical and Electrical Engineering recruitment. This involved profiling candidates and matching them to clients requirements. Direct liaison with clients, also visiting them at their location to better understand their business and their recruitment requirements. Successfully filled vacancies despite the short duration of this role.

• IT Implementation Analyst/Trainer (EPOS)

  • Sep 1999 - Jul 2001

  Initially employed to deliver Project MAX for Bass Breweries, then the fastest ever rollout ever delivered - 550 sites in just 6 months. Following the completion of Project MAX, retained to continue in project work to deliver other business improvement solutions to the rest of the managed estate. Exposure to many brands including; Vintage Inns, Ember Inns, Harvester, It's a Scream, O'Neils, Toby Carvery and All Bar One. After trading as Six Continents Retail for some time, the group is now operating as Mitchells & Butlers (M&B).