Experience

Alpha Source Group

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Field Technical Engineer 1

  • Jul 2021 - Present

  Installation and service of Medical Imaging devices. Hologic Bone Density and ATEC Breast Biopsy units. Promptly and professionally communicate with customers vis Phone and email to schedule service and installations. Travel throughout the North Eastern US and New England to support, service and install units. Maintain own work schedule and expenses. Position is home office based. Installation and service of Medical Imaging devices. Hologic Bone Density and ATEC Breast Biopsy units. Promptly and professionally communicate with customers vis Phone and email to schedule service and installations. Travel throughout the North Eastern US and New England to support, service and install units. Maintain own work schedule and expenses. Position is home office based.



Satch Sales Inc

• United States
• Retail
• 1 - 100 Employee

• Service Manager

  • Mar 2019 - Present

  Satch Sales, Albany NY 3/11/19 to present Club Car golf cart dealer Service Manager Manage day to day operations of busy Club Car Golf and Utility Cart service department. Manage team of up to 7 technicians, generating and assigning work orders, scheduling service calls for field service and in shop work. Handle customer service and phone calls for needed service from private owners and regional golf courses. Receive and process complete work orders, enter data into ’Aspen’ CRM software, generate and mail invoicing and billing to customers. Manage the upkeep of service department and general facility including moving and delivery of Golf cars on and off property. Assure that technicians have the support, tools and training needed to perform their jobs effectively and provide the best customer support possible Show less



ECI Spruce

• United States
• Software Development
• 1 - 100 Employee

• Software Implementation Specialist

  • Aug 2018 - Mar 2019

  Work directly with Business owners and staff to implement the successful installation, training and operation of SpruceWare.NET software, a full line business software package. This support includes facilitating remote software setup/configuration and training with end users. Travel nationally to provide on-site pre-go-live and go-live assistance, and on-site post go-live activates. Continually communicate with Spruce.net staff and customer to assure users are prepared to fully utilize their new software on the agreed to ‘Go-Live' date. Software provides all operations needed to run a successful LBMH company, from POS, inventory and delivery to Accounting and General Ledger process. Provide set up and configuration support and direct onsite training and assistance. Show less



NATIONAL Business Technologies

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Field Service Manager

  • May 2015 - Aug 2018

• Connectivity, Installation / Project Manager

  • May 2015 - Aug 2018

  Connectivity and Installation Manager, Service Manager: Work directly with clients to plan and manage the installation of new office equipment including Kyocera and Konica copiers and printers, HP wide format Plotters and other office technology. Train and support company technicians in the installation and configuration of equipment. Configure and repair printing and scanning software remotely and in person. Project Management of large and small installations including coordination with company IT, logistics and office managers and personnel. Installation and Implementation Projects vary in size from 1 device to over 100 devices. Continually work with company management to improve Policies and procedures to insure efficient, effective and profitable growth. Show less



MM Hayes

• United States
• Software Development
• 1 - 100 Employee

• Implementation and Suppport

  • Oct 2014 - May 2015

  Equipment and software includes Sharp, NCR, DataSym and Microsoft Retail systems among others. Major focus is on MM Hayes’ proprietary Retail Point of Sale systems and the “QuickCharge” Payroll Deduction software. Work with clients via phone and email as Project Manager to schedule and implement software and hardware installations and travel nationally for on-site installations and end user software and hardware training. Utilize remote applications, VPN and RDP to install and configure peripherals and software. Also perform Help Desk functions on a daily basis in very busy helpdesk environment. Show less



Usherwood Office Technology

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Integration Specialist/ Senior Technician

  • Jul 2010 - Oct 2013

  Senior Field Service Technician/Integration Specialist for large New York State wide Office technology dealer. Perform setup, service and repair a broad range of business equipment, including copiers, fax, printers, paper finishing, postage and mailing equipment including, Canon, Konica-Minolta, Kyocera OCE' and HP. Communicate with customer to identify specific system malfunctions, conducts analysis and establishes necessary corrective actions/repairs. Install, configure and train customers in equipment and software operations. Assist in the training and mentoring of new technicians. Integrate and connect Office technology to Networks and configure as needed. Perform general Network changes and configurations. Implement and execute project plans and requirements for large equipment and software installations. Show less



Transfinder

• United States
• Software Development
• 100 - 200 Employee

• Application Specialist/Help Desk support

  • Jun 2008 - Jul 2010

  Software Help Desk Specialist for the top School Transportation Management Software Developer in the nation. Assist School Transportation Managers and software end users with software installation, operational training, technical issues and operational questions. Support users by Email, phone and remotely utilizing the ‘Go2Assist’ and other remote access support software. Assist Sales reps by answering technical and operational questions during sales presentations with prospective clients. Software Help Desk Specialist for the top School Transportation Management Software Developer in the nation. Assist School Transportation Managers and software end users with software installation, operational training, technical issues and operational questions. Support users by Email, phone and remotely utilizing the ‘Go2Assist’ and other remote access support software. Assist Sales reps by answering technical and operational questions during sales presentations with prospective clients.



Empire Solar Store

• Malta, NY

• Owner/ Operator

  • Feb 2007 - Apr 2008

  Part of the USA Solar Store group. Empire Solar Store is a retail store specializing in Renewable Energy products and systems and Energy efficiency products. Products range from complete Solar Hot Water and PV systems, energy efficient lighting and appliances to electric bikes and scooters, Bio diesel burning stoves and books and information related to the industry. Work directly with customers to explain and teach them about all the renewable energy options available to them. Perform site visits to appropriately design systems and recommend ways to increase energy efficiency. Manage all aspects of retail store operation, such as: bookkeeping, sales, inventory control, purchasing etc. Perform Solar site analysis and estimates. Write a monthly article related to Renewable and energy efficiency for a regional business publication. Show less



Kyocera Mita

• Printing Services
• 200 - 300 Employee

• Regional Technical Rep/Dealer Support

  • Jul 2002 - Jan 2007

  Assist affiliated dealers with technical support for a wide range of business equipment and software. Perform service support training classes for dealer technicians and sales staff on new and current equipment and software. Class sizes ranged from 3 to 20 individuals and were held at dealer location and at Kyocera Mita regional training center in Fairfield NJ. Assist dealers with network and connectivity related issues. Provide regional office with equipment service/analysis reports for issues found in the field to assist in upgrades and engineering changes. Traveled as needed throughout NY and New England and maintained appropriate expense reports and records. Show less



Central Business Equipment

• Retail Office Equipment
• 1 - 100 Employee

• Senior Field Technician

  • Dec 1993 - Jul 2002

  Provide service and repair for an average of 30 customers per week. Service and repair a broad range of Toshiba and Konica Minolta business equipment, including copiers, fax, printers, paper finishing, postage and mailing equipment including Neopost and FP. Communicate with customer to identify specific system malfunctions, conducts analysis and establishes necessary corrective actions/repairs. Train customers in equipment and software operations. Receive assignments of increasing difficulty as a result of consistently demonstrating outstanding technical abilities and customer service. Show less