Talent Acquisition Partner

• Apr 2022 - Present

Early Talent Recruiter, Risk

• Jan 2022 - Apr 2022

Relationship Manager - Rotman Commerce

• Dec 2020 - Dec 2021

Talent & Student Program Partner

• Mar 2020 - Dec 2020

Early Talent - Campus Recruiter, Wealth Group

• Jul 2018 - Feb 2020

Campus Recruiting Specialist

• May 2017 - Jul 2018

Team Manager - Frontline Staffing

• Nov 2016 - May 2017

Team Leader for 30 Customer Service Representative's for the Greater Toronto Region Front-line Staffing Team. I coached and managed my team of CSR's in their customer service and sales results. In addition, I coordinated schedules and liaised with 250 branch management teams to support short term vacancies. I successfully managed the interviewing and on-boarding process for the FST Team.

Coordinator, Workforce Effectiveness

• Nov 2015 - Nov 2016

Coordinated shift schedules for 100 Customer Service Representatives's to fill short term vacancies for 250 branches in the Greater Toronto Region. I would oversee and track usage and request reports to determine gaps for effective workforce planning. Participated in regional hiring events and career fairs to build pipeline for future CSR roles. Managed the interview process for CSR candidates and ensured efficient on-boarding process.

Manager Customer Service

• Aug 2010 - Nov 2015

5 years of people management in a fast paced high volume customer service branch environment. I successfully managed and trained 14 Customer Service Representatives. Proficient in problem solving and negotiating strategies with a first time right approach for an effective resolution.An active TD Brand Ambassador at the Toronto Employment & Social Services Career Job Fair & the KCWA Job Fair sourcing potential candidates for retail banking.

Customer Service Representative

• Sep 2005 - Aug 2010

Provided exceptional customer service while identifying opportunities to advise customers on products and services to better suit their banking needs. As a primary secure desk operator I ensured daily cash balancing and administrative compliance was efficient along with the opening and closing branch procedures. I had a successful short term assignment as a Private Client Service Officer being the primary point of contact for high value clients in Private Banking. My legendary service is proven to create a lasting and positive impact with each customer.