Program Support Specialist

• Jan 2023 - Present

Marketing Coordinator

• Sep 2022 - Jan 2023

Develop vendors, promotions, and events. Create all requisitions for marketing department purchases. Review, edit, and approve marketing materials. Analyze player tracking and mailing data. Supervise 7 front desk employees. Develop vendors, promotions, and events. Create all requisitions for marketing department purchases. Review, edit, and approve marketing materials. Analyze player tracking and mailing data. Supervise 7 front desk employees.

Mandarin Interpreter

• Dec 2020 - Oct 2022

Interpret between Mandarin Chinese and English on phone and videos calls in education, social, and medical settings. Interpret between Mandarin Chinese and English on phone and videos calls in education, social, and medical settings.

Intervention Specialist

• Sep 2021 - Dec 2021

Monitor and guide 19 high school students' learning progress. Manage and maintain a positive classroom environment. Develop individual study plans and testing strategies for students. Deliver effective interventions to ensure continued student success. Created a spreadsheet to streamline the student evaluation process and allow for more efficient communication on student progress across departments. Monitor and guide 19 high school students' learning progress. Manage and maintain a positive classroom environment. Develop individual study plans and testing strategies for students. Deliver effective interventions to ensure continued student success. Created a spreadsheet to streamline the student evaluation process and allow for more efficient communication on student progress across departments.

Water Safety Instructor

• Jan 2020 - Jun 2020

Demonstrate comprehensive understanding of water safety, swimming technique, lesson planning, and class management. Prepare and deliver swim and water safety instruction to learners ages 3-11, from beginner to intermediate level. Monitor, evaluate, and improve participants techniques. Achieved level gains for 15 students in one quarter. Demonstrate comprehensive understanding of water safety, swimming technique, lesson planning, and class management. Prepare and deliver swim and water safety instruction to learners ages 3-11, from beginner to intermediate level. Monitor, evaluate, and improve participants techniques. Achieved level gains for 15 students in one quarter.

NWICDC Education Development Specialist

• Dec 2018 - Nov 2019

Built capacity for a nonprofit that services over 2,400 individuals' cultural, educational, and financial needs. Established computer basics curriculum that includes 10 different modules, meets Minnesota Adult Basic Education standards, and is responsive to students' learning needs, leading to community members earning over 80 certificates of completion. Created online distance learning financial empowerment course. Established flexible schedules, creative fliers, and engaging social media posts to increase monthly student attendance by over 600%. Trained staff in technology, data keeping, and curriculum. Created manuals, databases, folders, and spreadsheets to improve communication and efficiency amongst staff. Outreached, recruited, and managed volunteers for workforce skills trainings, GED tutoring, cultural activities, and full-time Americorps positions. Supervised one full time Americorps VISTA coworker and four community volunteers. Show less

Open Water Lifeguard

• May 2017 - Oct 2018

Maintain superb physical and mental standards to prevent and respond to emergencies on a 5 mile stretch of public beach access. Work and communicate with teammates, supervisors, and first responders to ensure public safety. Maintain detailed written logs of daily inventory, activities, and incidents. Take personal initiative to educate the public on surf conditions, hazards, and the coastal environment. Maintain superb physical and mental standards to prevent and respond to emergencies on a 5 mile stretch of public beach access. Work and communicate with teammates, supervisors, and first responders to ensure public safety. Maintain detailed written logs of daily inventory, activities, and incidents. Take personal initiative to educate the public on surf conditions, hazards, and the coastal environment.

Bilingual Research Associate

• Mar 2018 - Apr 2018

Project sponsored by University of Chicago Crime Lab and National Institute for Justice. Reviewed English to Chinese translations of 20 survey questions and consent outline. Use excellent interpersonal skills to recruit, interview, and gather data from over 240 NYC residents in a month long span, utilizing bilingual skills when fitting. Collect, enter, and safeguard data for further analysis. Project sponsored by University of Chicago Crime Lab and National Institute for Justice. Reviewed English to Chinese translations of 20 survey questions and consent outline. Use excellent interpersonal skills to recruit, interview, and gather data from over 240 NYC residents in a month long span, utilizing bilingual skills when fitting. Collect, enter, and safeguard data for further analysis.

Lifeguard

• Nov 2016 - May 2017

Ensure safety of pool patrons. Provide excellent customer service to patrons. Maintain precise water chemical levels and perform necessary trouble shooting. Maintain high level of cleanliness in the pool and hot tub area. Record daily observations in writing. Guide patrons in obtaining YMCA memberships or pool passes. Answer phone calls promptly and professionally. Ensure safety of pool patrons. Provide excellent customer service to patrons. Maintain precise water chemical levels and perform necessary trouble shooting. Maintain high level of cleanliness in the pool and hot tub area. Record daily observations in writing. Guide patrons in obtaining YMCA memberships or pool passes. Answer phone calls promptly and professionally.

Senior Staff

• May 2016 - Aug 2016

Supervise groups of residential and day campers aged between 3-17 that can number between 3 to 12 campers to one staff member. Make sure that physical and emotional needs of campers are met. Lead and plan activities. Create engaging and age appropriate schedules for campers. Ensure the safety of campers at all times. Supervise groups of residential and day campers aged between 3-17 that can number between 3 to 12 campers to one staff member. Make sure that physical and emotional needs of campers are met. Lead and plan activities. Create engaging and age appropriate schedules for campers. Ensure the safety of campers at all times.

Lifeguard

• Mar 2015 - May 2016

Ensure safety of pool patrons. Provide excellent customer service to patrons. Maintain precise water chemical levels and perform necessary trouble shooting. Maintain high level of cleanliness in the pool and hot tub area. Record daily observations in writing. Ensure safety of pool patrons. Provide excellent customer service to patrons. Maintain precise water chemical levels and perform necessary trouble shooting. Maintain high level of cleanliness in the pool and hot tub area. Record daily observations in writing.