Experience

Docbyte

• Belgium
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jan 2021 - Present

• Business Analyst

  • Sep 2019 - Jul 2021

  • Responsible for the analysis of business requirements for large-scale information management projects, with functional ownership of the proposed solution.• Working in an Agile environment as link between Product Owner and Project Manager.• Testing, training and producing documentation.



Intrum

• Sweden
• Financial Services
• 700 & Above Employee

• Business and Process Analyst

  • Aug 2018 - Sep 2019

  • Responsible for process optimization in core collections business• Bridge between business and IT in Agile environment: defining requirements from business needs, logging and following up on tickets in Jira, collaborating in testing of developments• Delivering project insights and internal reporting through analysis of production and BI database• Project management: onboarding of new clients and investment deals• Operational point of contact for corporate accounts

• Portfolio Analyst

  • Jul 2016 - Feb 2019

  • Monitor, analyze and continuously improve on existing debt collection processes for a sector-specific portfolio (banking and insurance).• Operational point of contact for key and corporate clients, internal point of contact for operational, non case-specific communication to clients.• Analyze, document and communicate changing business needs to the IT team and follow up with development and testing.• Business process manager for debt surveillance solutions and National Bank of Belgium processes for both third party servicing and investment portfolio.



Record Bank

• Belgium
• Banking
• 100 - 200 Employee

• Credit Analyst

  • Sep 2015 - May 2016

  • Credit risk analysis for mortgage loan applications: maintaining a balance between credit risk and acceptation policy on one hand and commercial interests on the other. • Preparing, synthesizing and advising in complex applications for senior decision makers • Communicating and defending credit decisions to a diverse sales network of independent agents and brokers • Credit risk analysis for mortgage loan applications: maintaining a balance between credit risk and acceptation policy on one hand and commercial interests on the other. • Preparing, synthesizing and advising in complex applications for senior decision makers • Communicating and defending credit decisions to a diverse sales network of independent agents and brokers



Triple A Solutions (Credit Management)

• Belgium
• Financial Services
• 1 - 100 Employee

• Credit Officer

  • Oct 2014 - Sep 2015

  Analyze and evaluate the solvency of retail and B2B customers. · Guarantee the customers credits cover and follow up. · Discuss, negotiate and approve payment plans with customers. · Follow-up payments, ensuring compliance with payment terms and timely collection · Contact with external collection partners. · Consulting the legal and service department about disputes. · Training and coaching of new colleagues. · Reporting to eni gas&power management. Analyze and evaluate the solvency of retail and B2B customers. · Guarantee the customers credits cover and follow up. · Discuss, negotiate and approve payment plans with customers. · Follow-up payments, ensuring compliance with payment terms and timely collection · Contact with external collection partners. · Consulting the legal and service department about disputes. · Training and coaching of new colleagues. · Reporting to eni gas&power management.



FINN

• Belgium
• Public Relations and Communications Services
• 1 - 100 Employee

• PR Intern

  • May 2014 - Jun 2014

  As a PR intern at FINN, my responsibilities were those of a junior consultant. On a wide array of client accounts, I drafted press releases and press lists, translated and/or edited copy, and contacted journalists. For Barry Callebaut specifically, I was in charge of contacting and inviting media to the opening of a prestigious training centre, and of providing office support for the consultants in the field. In terms of sales, I performed reputation research for several possible clients and provided my colleagues with valuable insights for their sales pitches.



Domein Begonia

• De Pinte

• Student job: waiter

  • Oct 2011 - May 2014

  Serving drinks and food during events of up to 800 guests. Working whenever required, in a diverse team, always maintaining high standards of service and presentation for customers. Serving drinks and food during events of up to 800 guests. Working whenever required, in a diverse team, always maintaining high standards of service and presentation for customers.