Experience

flexPATH Strategies

• United States
• Financial Services
• 1 - 100 Employee

• Operations Specialist

  • May 2023 - Present



loanDepot

• United States
• Financial Services
• 700 & Above Employee

• Processing Assistant Manager

  • Jul 2020 - Aug 2022

  Committed to professional development, one of my goals was to advance into management. I was selected from amongst my peers to be promoted not only because I was a successful processor, but I was also able to motivate and lead team members. I executed a variety of tasks each day to drive team production including reviewing reports, setting individual goals, supplying performance statuses, auditing loan submissions, and providing training. Although I assisted with numerous teams at… Show more Committed to professional development, one of my goals was to advance into management. I was selected from amongst my peers to be promoted not only because I was a successful processor, but I was also able to motivate and lead team members. I executed a variety of tasks each day to drive team production including reviewing reports, setting individual goals, supplying performance statuses, auditing loan submissions, and providing training. Although I assisted with numerous teams at one point, I was eventually designated to one team which would consistently have top processors and would come in first place for funded loans in our department within a year’s time.

• Senior Account Manager

  • Mar 2019 - Jul 2020

  I was selected as one of four Senior Account Managers to begin a new department focused on reducing funding times for well-qualified borrowers. I had to quickly learn my new role, as the extensive months-long training was condensed to a couple weeks. The objective was to close as many loans as possible following lending guidelines and providing excellent customer service. I managed 50-80 loans at a time depending on market conditions and inventory. Responsibilities included analyzing… Show more I was selected as one of four Senior Account Managers to begin a new department focused on reducing funding times for well-qualified borrowers. I had to quickly learn my new role, as the extensive months-long training was condensed to a couple weeks. The objective was to close as many loans as possible following lending guidelines and providing excellent customer service. I managed 50-80 loans at a time depending on market conditions and inventory. Responsibilities included analyzing loan information, following up with vendors, and procuring documentation in order to fulfill underwriting conditions and complete closings within strict lock deadlines. Within my first year, I received an award for being most improved. I also won a competition amongst my peers for the fastest correct review of a Uniform Residential Loan Application. Peers would often come to me for help on policies and procedures which translated well in my next position.

• Production Analyst

  • Jul 2016 - Mar 2019

  The role of Production Analyst was an intermediary between sales, processing, and underwriting. I learned a great deal about the mortgage industry by fostering communication with and consolidating information from cross-functional teams. Duties included reviewing loan details, calculating income, indexing documentation, ordering vendor services, and notating a status for a minimum of 30 files each day. I was methodical in my analysis of each loan which led me to being selected for… Show more The role of Production Analyst was an intermediary between sales, processing, and underwriting. I learned a great deal about the mortgage industry by fostering communication with and consolidating information from cross-functional teams. Duties included reviewing loan details, calculating income, indexing documentation, ordering vendor services, and notating a status for a minimum of 30 files each day. I was methodical in my analysis of each loan which led me to being selected for multiple projects. I was designated to a pilot project which integrated The Work Number into Empower LOS. I would provide reports on the number of loans the integration could be used, errors experienced while using the program, and tips on how the system could be more efficiently updated. I was also one of four analysts chosen to work closely with our sales team to help streamline purchases due to strict processing deadlines.

• Junior Account Manager

  • Nov 2015 - Jul 2016

  After graduating from college with a business finance degree and taking time to travel, I was eager to start my career. Following careful consideration, I accepted a position with loanDepot as a Junior Account Manager. It was a supporting role for mortgage processors for which I managed a pipeline of 60-80 various document requests. I appreciated the industry was competitive, fast-paced, and always offered something new to learn. My position required strong organizational skills to… Show more After graduating from college with a business finance degree and taking time to travel, I was eager to start my career. Following careful consideration, I accepted a position with loanDepot as a Junior Account Manager. It was a supporting role for mortgage processors for which I managed a pipeline of 60-80 various document requests. I appreciated the industry was competitive, fast-paced, and always offered something new to learn. My position required strong organizational skills to manage a large pipeline of tasks while maintaining urgency and thoroughness. I became the top Junior Account Manager based on turnaround time and number of requests processed after my first full month, and I held the title until my last full month when I accepted a new role within the company.



UK International Soccer

• United States
• Spectator Sports
• 100 - 200 Employee

• Sales and Marketing Representative

  • Jul 2011 - Jun 2017

  Redlands, California Independently traveled to soccer registrations to inform potential customers of program features and benefits. Prepared sales contract and accepted payment through cash, check, or credit card. Represented organization in a professional manner.

• Camp Assistant and Evaluator

  • Jul 2011 - Jul 2013

  Redlands, California Provided head coaches with logistical support. Directed and supervised children during planned camp activities. Completed evaluation reports for camp programs based on organizational standards.



Macy's

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jul 2012 - Nov 2016

  Mission Viejo, California Offered service and made recommendations to customers to generate sales. Maintained professional and positive attitude reflecting commitment to the customer. Ensured fitting rooms were cleared and selling floor presentations were organized.