Experience

Campbell Homes

• United States
• Construction
• 1 - 100 Employee

• Customer Care Manager

  • Jun 2017 - Present



National Valuation Consultants, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Research Associate/Appraiser Intern

  • Jun 2015 - Jul 2016



Polygon Northwest Homes

• United States
• Real Estate
• 1 - 100 Employee

• Warranty Service Specialist

  • Nov 2012 - May 2015

  Successfully project manage a 3 year warranty covering 200+ homes spanning three communities in the Bothell area. Proven ability to coordinate multiple contractors simultaneously, for proactive & reactive warranty related work orders. Consistently exceed company goals in homeowner satisfaction in work performed, number of work orders closed weekly and number of days work order was open. Effectively build relationships between our construction team, contractors and part suppliers, to be able to deliver the highest quality service for our homeowners. Personally responsible for managing all aspects of inventory homes in my communities, which involves through weekly inspections, coordinate contractors as needed, and preparing homes for final presentation prior to closing. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Apr 2002 - Jan 2013

  Ability to create a profitable store exceeding all expectations and measurable metrics within a diverse neighborhood of complex external factors and influences Developed keen business acumen resulting in successful hiring of long-term employees, YOY growth in multiple categories, as well as sustaining above-expectation customer satisfaction levels Effectively coach and mentor staffs of up to 45 employees, of which numerous have been promoted for management positions Successfully launched first west-coast lobby-only store headset deployment in ambiguous environment, resulting in an overall customer satisfaction increase of 12% in first three months of implementation Certified Coffee Master in charge of developing and honing of all store partners’ coffee knowledge, ability to differentiate regional coffees, successfully pair particular coffee’s with certain foods, and effectively recommend specific coffee flavors to customers taste Selected to represent the Pacific Northwest Region in a national summit addressing internal communication channel opportunities, retail efficiency and role clarity for all retail positions, barista through regional vice president. June, 2010 Selected to conduct coffee tasting for joint venture meeting between executive teams from Starbucks and Pepsi, which included both companies’ CEO’s. February, 2011 Selected to host national convention of 120 regional directors at my concept store, highlighting numerous test projects, ambitious deployment schematics and built green construction. April, 2011 Selected to be one of eight store managers in a nationwide pilot program for improved labor and scheduling software rolling out to all store managers summer of 2012. March, 2012 Show less



State Farm

• United States
• Insurance
• 700 & Above Employee

• Agent

  • Nov 2006 - Dec 2008

  • Responsible for implementing and executing all office community marketing and communication via print, online and phone. • Proven reliable to effectively and efficiently coordinate policy information transitioning via numerous communication channels both internally and externally • Bank specialist for all auto refinances and Home Equity Lines of Credit • Produced 42% of office policies in two years as agent in office of 4 agents and 7 total staff, contributing 775 closed policies in two years as a licensed agent. Show less