Information Technology Consultant

• May 2021 - Present

IT Service Delivery Supervisor

• Jun 2019 - May 2021

Responsible for generating revenue through meeting the needs of both existing and prospective customers in target industry sectors. Also in charge of making sure that the business meets both its short and long term business objectives. Duties • Managing complex and large tenders and bid teams. • Setting targets and goals for sales and management teams. • Attracting new clients and identifying new markets. • Presenting business strategies & common goals clearly. • Seeking out and identifying new business opportunities. • Raising the company’s profile within the market place. Show less

IT Service Delivery Supervisor

• Apr 2014 - Jun 2019

Responsible for the day to day IT requirements of the company such as usermanagement, trouble shooting, help and advice. Maintaining the IT HelpDesk Team,desktop applications, local area networks, IT security and telecommunications.Duties:✓ Supervising the day to day activities of our IT team.✓ Organising work load, allocating tasks,tasking team on a daily basis.✓ Managing team and individual performance.✓ Responsible for hardware and software installation, maintenance and repair.✓ Motivating the team to achieve high standards and KPI targets.✓ Ensuring all administrative records are completed accurately.✓ Dealing with and resolving problems and issues which arise.✓ Identifying areas of the business where improvements can be made.✓ Scheduling staffing levels, planning for holiday and weekend cover.✓ Mentoring and training up junior and new staff.✓ Monitoring & reporting on standards & performance targets.✓ Reporting to the IT Director & Chief Executive.✓ To evaluate, test, advise, train and support I.T. related projects.✓ Procurement of IT hardware, software and maintenance products & services. Show less

Senior IT Engineer

• Apr 2015 - May 2015

PERSONAL SKILLS▪ Natural leadership skills▪ Communication Skills▪ Decision Making▪ Team Morale▪ Delegating Tasks▪ Time managementAREAS OF EXPERTISE✓ Project Management✓ IT Service Management✓ Monitoring Performance✓ Strategic Planning✓ Customer Service✓ Resource Vendor Management✓ Managing Crisis Situations✓ Business Analysis✓ Health & Safety Legislation✓ Risk Assessment✓ Ability to Motivate People

IT Engineer

• Apr 2014 - Apr 2015

Network Administrator

• Apr 2013 - Oct 2013

Responsible for maintaining the IT applications, local area networks, IT security and telecommunications. KEY SKILLS AND COMPETENCIES Extensive knowledge of: Microsoft Windows Server 2008, 2012, Microsoft Windows 7, 10 and Office 365, wired and wireless networking skills, CCTV System, desktop and server hardware and antivirus and remote support products. Responsible for maintaining the IT applications, local area networks, IT security and telecommunications. KEY SKILLS AND COMPETENCIES Extensive knowledge of: Microsoft Windows Server 2008, 2012, Microsoft Windows 7, 10 and Office 365, wired and wireless networking skills, CCTV System, desktop and server hardware and antivirus and remote support products.