Experience

Kenrick Agencia Maritima Chile

• Chile
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Import Department

  • Nov 2021 - Present



Ultramar Agencia Marítima

• Chile
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Documental Process Manager

  • Nov 2019 - Oct 2021



Agency Ana Maria Matamala Escobar

• Provincia de Santiago, Chile

• Import Executive

  • May 2019 - Sep 2019

  Receive shipping documents via email or physically. Validate arrival date, ship name and port of maritime B/L. Call Forwarders or Shipping Companies for correction and expenses associated of B/Ls. Preparation of documents such as affidavits of value, certificates of origin, affidavits of packing, taking insurance, guide dispatches. Receive shipping documents via email or physically. Validate arrival date, ship name and port of maritime B/L. Call Forwarders or Shipping Companies for correction and expenses associated of B/Ls. Preparation of documents such as affidavits of value, certificates of origin, affidavits of packing, taking insurance, guide dispatches.



Gandocam

• Carabobo, Venezuela

• Customer Service, Sales and Operations Coordinator

  • Aug 2016 - May 2018

  Supervision and management of Customer Service and Sales. Development of negotiation and customer management models and their application in the main lines of business. Guarantee the fulfillment of the KPI's levels: OTIF, lead time of orders, lead time of attention of claims, levels of post-sale and of satisfaction of the client. Customer loyalty through attention, management, coordination and timely feedback of orders, claims and additional requirements on services. Management reports on sales volumes, collections, sales price structure. Participation in the negotiations of price rates and sales volumes. Elaboration of lead time reports for order management and claims management, ensuring synchronization between sales-operations-collection. Achievements: Customer loyalty of 12% of the customer portfolio through the development and individualized management of accounts. Sales and payments targets achieved for eight consecutive months. Reduction to 32% in customer complaints, on commercial or service conditions. Show less



Gandocam

• Carabobo, Venezuela

• Operations Analyst

  • Oct 2015 - Aug 2016

  Responsible for the reception, follow-up, monitoring and control of the orders. Monitoring through operational management system, process times and delivery deadlines to transmit information to customers. Elaboration of reports of the service for its diffusion and lifting of plans of preventive and corrective actions. • Elaboración de informes del servicio para su difusión y levantamiento de planes de acciones preventivos y correctivos. Responsible for the reception, follow-up, monitoring and control of the orders. Monitoring through operational management system, process times and delivery deadlines to transmit information to customers. Elaboration of reports of the service for its diffusion and lifting of plans of preventive and corrective actions. • Elaboración de informes del servicio para su difusión y levantamiento de planes de acciones preventivos y correctivos.



Gandocam

• Carabobo, Venezuela

• Sales and Customer Service Executive

  • Sep 2014 - Oct 2015

  Management and control of service orders and reclamation indexes, ensuring compliance with commercial action plans. Attention, follow-up and resolution of requirements on the part of the customers. Creation of a customer database for the optimization of the customer service process via email, telephone and in person. Elaboration of budgets, follow-ups, search of approval, generation of order of service and notification to operations and administration. Management and control of service orders and reclamation indexes, ensuring compliance with commercial action plans. Attention, follow-up and resolution of requirements on the part of the customers. Creation of a customer database for the optimization of the customer service process via email, telephone and in person. Elaboration of budgets, follow-ups, search of approval, generation of order of service and notification to operations and administration.



EXPEDICARGAS DE VENEZUELA, C.A.

• Venezuela
• Transportation, Logistics, Supply Chain and Storage

• Administrative Office Assistant

  • Mar 2014 - Jun 2014

  Calculation of tariffs for port, air and logistics services. Ensure levels of service and customer care according to company policies. Correct billing of services. Calculation of tariffs for port, air and logistics services. Ensure levels of service and customer care according to company policies. Correct billing of services.