Experience

Copper and Brass Sales | thyssenkrupp Materials NA

• United States
• Mining
• 100 - 200 Employee

• Bilingual Account Manager (French/English)

  • Jun 2021 - Present

  • Responsible for managing 150+ accounts in several industries such as manufacturing, healthcare, aerospace, automotive and aviation while insuring quality service.• Acting as trusted advisor relationships with key accounts, customer stakeholders and executive sponsors• Overseeing customer accounts including negotiating contracts and agreements to maximize profit• Monitoring sales through data and inventory levels for SMB and enterprise accounts via Salesforce and SAP• Following up on leads by using cadences on Salesforce which led to a 17% increase in sales.• Achieved a 146% quota achievement as measured by profit margin and weight sold by consistently keeping track of customer needs• Developing new business with new/existing clients and/or identify areas of improvement to meet sales quotas



Olympus Corporation

• Japan
• Medical Equipment Manufacturing
• 500 - 600 Employee

• Bilingual Inside Sales Representative (French/English)

  • Jan 2019 - Jun 2021

  • Responsible for managing 65+ accounts in aviation and healthcare industries while insuring quality service.• Operated as the lead point of contact for customer enquiries via phone or email.• Created a new onboarding guide for new employees to rely on which led to an increase in productivity by 20%.• Forecasted and tracked key account metrics through NetSuite Reports.• Achieved a 102% YTY 2019 and 112% YTY 2020 by keeping track of customers in my pipeline.• Cold Called potential leads from spread sheet leads which led to a 32% closing rate.



TD

• Canada
• Banking
• 700 & Above Employee

• Bilingual Financial Services Representative (French/English)

  • Nov 2017 - Jan 2019

  • Responsible for resolving customers financial queries and banking needs, including new accounts, investment advice and banking solutions• Assisted 8-10 clients an hour with their personal or business banking needs• Achieved a 102% quota achievement throughout the fiscal year• Appointed the Advice Lead (Sales Lead) by the Team Manager which led to meeting team quota• Coached colleagues by providing strategic techniques to use during calls• Lead point of contact for technical issues related to TD digital/software products



Silk'n® Middle East Ltd.

• Sales Representative (French/English)

  • Feb 2015 - Jul 2016

  • Developed and improved the capabilities of sales representative team over my tenure.• Handling inbound/outbound calls, emails and faxes.• Tasked to sell add-ons on every call.• Achieved a 94% quota achievement through the fiscal year. • Developed and improved the capabilities of sales representative team over my tenure.• Handling inbound/outbound calls, emails and faxes.• Tasked to sell add-ons on every call.• Achieved a 94% quota achievement through the fiscal year.



SULY INC.

• Canada
• Advertising Services
• 1 - 100 Employee

• P/T Bilingual Sales Representative (French/English)

  • Dec 2012 - Dec 2014

  • Initiate outbound calls an hour on average to book appointment withdealership• Collect customer data in ERP system in order to better assist them onfollow ups• Consistently follow up on leads• Working with sales manager to develop new strategies to grow sales • Initiate outbound calls an hour on average to book appointment withdealership• Collect customer data in ERP system in order to better assist them onfollow ups• Consistently follow up on leads• Working with sales manager to develop new strategies to grow sales



CX Contact

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Bilingual Sales Representative (French/English)

  • Dec 2012 - Dec 2014

  • Assist 10 inbound calls an hour on average with their purchases• Commit to upsell 1 products per call on average for a total of 2 products• Achieved an average of 3.25 products sold per call year-per-year • Assist 10 inbound calls an hour on average with their purchases• Commit to upsell 1 products per call on average for a total of 2 products• Achieved an average of 3.25 products sold per call year-per-year