Product Specialist

• Mar 2023 - Present

Product Specialist

• Jan 2023 - Present

Provides services and strategic planning. Provides services and strategic planning.

Server Trainer

• Nov 2020 - Present

Represented organization in team building exercise. Ensure each guests needs are being met with exceptional service. Assisted with major meetings involving top leaders in Knoxville, Tennessee. Represented organization in team building exercise. Ensure each guests needs are being met with exceptional service. Assisted with major meetings involving top leaders in Knoxville, Tennessee.

Salary Manager, Certified Manager Trainer, Regional Trainer

• May 2017 - Nov 2020

During my management career I was responsible for hiring and maintaining an adequate amount of staff, orientating/ managing over 80+ employees at all times, and helping to facilitate their initial and ongoing training. I was responsible for managing costs and waste with both liquor and food. I played an intricate role in all customer relations as a service manager. I fielded any questions and responded to all negative and positive feedback via email and social media. I managed and maintained high reviews on all top websites. As a manager, my role was vast. I also was responsible for any and all HR issues in our building. I documented all incidents, sicknesses, injuries, complaints, and managed all the follow up. I made determinations on individual incidences on whether they needed a corporate investigation or insurance involvement. My role for new hires was to onboard with all appropriate documentation, dispense all training materials, follow up and sign off on all training, and plan next steps for every new employee. I was responsible for behavioral issues and mapped out corrective action. I documented all write ups/absences/ tardiness etc. I facilitated terminations and hosted exit interviews. Show less

Certified Nursing Assistant

• May 2014 - Sep 2017

Provided daily living assistance and bedside care including bathing, feeding, and turning. Performed basic nursing procedures such as performing blood sugar checks, obtaining vitals, and blood draws. Provided daily living assistance and bedside care including bathing, feeding, and turning. Performed basic nursing procedures such as performing blood sugar checks, obtaining vitals, and blood draws.

Certified Nursing Assistant

• Sep 2011 - May 2014

Ensured comfort, transportation, and timely vital sign monitoring. Performed daily CNA tasks of living assistance, bedside care, and basic nursing Seeking new opportunities procedures under the supervision of a Registered Nurse to grow with a company and develop my skills Ensured comfort, transportation, and timely vital sign monitoring. Performed daily CNA tasks of living assistance, bedside care, and basic nursing Seeking new opportunities procedures under the supervision of a Registered Nurse to grow with a company and develop my skills

Key Account Manager

• Jan 2010 - Sep 2011

Worked with other servers and kitchen staff to expedite food. Handled dissatisfaction with customers, ensuring their return visit. Promoted drink specials, limited time offers, and other marketing initiatives. Motivated staff during the shift, assisted kitchen and FOH staff with guest needs, and ensured smooth shifts and timely food. Worked with other servers and kitchen staff to expedite food. Handled dissatisfaction with customers, ensuring their return visit. Promoted drink specials, limited time offers, and other marketing initiatives. Motivated staff during the shift, assisted kitchen and FOH staff with guest needs, and ensured smooth shifts and timely food.