Experience

Linc

• United States
• Technology, Information and Media
• 1 - 100 Employee

• Director of Product Management, Client Portal

  • Apr 2021 - Present

  • People manager for PM, business analytics, and UI/UX designers, leading the data engineering, user experience and business analytics teams to ensure the quality and continual enhancement of core services• Drove the core services team to enhance post-purchase order tracking experience, enabling O2O pickup status within our WISMO (Where Is My Order) feature to improved client satisfaction and retention• Lead the cross-Pacific development (US and Taiwan teams) of a north star page that empowers clients to, based on visualization data and our suggestions, modify the behavior of our chat services• Lead the regular updates to a client facing portal that integrates with onboarding tools, customer service apps, an analytics dashboard, and account management services to accelerate growth of active users

• Lead Product Manager, Analytics & Account Strategy

  • May 2020 - Mar 2021

  • Led a scrum team of data engineers to provide analytics for conversational AI and post-purchase services, including chatbot, tracking, notification, return, and engagement performance• Built a BI team to provide business insights to internal and external stakeholders. Developed account strategies for our clients and performed chatbot analysis for the engineering team to improve our products• Released a series of PowerBI dashboard updates to add key metrics for customer experience (CX) automation. Gathered requests and feedback from sales, then led business analysts to plan and create visualization reports, and directed data engineers to design ETL and create new datasets. These improvements increased dashboard usage by 10%, and also helped sales more effectively communicate the value of our services, leading to higher client retention



Leopard Mobile 台灣雪豹科技有限公司

• Product Manager

  • Apr 2017 - Apr 2020

  • Manage PhotoGrid, a 2018 Android Excellence app downloaded 300 million times around the world• Responsible for setting product strategy, defining monetization and growth roadmap, executing on product development, and driving product success through data-driven abilities and Scrum process• Set up freemium business model, including premium subscriptions and ad-supported services• Led team to establish in-app purchases for the iOS and Android, creating member growth strategy which resulted in a 32% YOY revenue increase. Worked closely with 40+ team members to ensure successful delivery of the growth strategy, including UX designers, RD, QA, Legal, and Finance• Optimized mobile advertisements by building up successful metrics and minimizing negative impact on user experience; contributed to a 22% growth in revenue• Evaluated and executed business cooperation opportunities with Lamigo Monkeys, a professional baseball club in Taiwan (CPBL)



TutorABC

• Supervisor

  • Apr 2016 - Mar 2017

  • Won 2016 Accountability Award. High passion to drive business success• Managed 40 team members, including RD, QA and BA. Directly led 6 Business Analysts• Led Data Warehouse (DW) project to build marketing, sales, operation, and finance datasets. Successfully reduced customer churn and saved company bottom line• Led Decision Support System project (DSS) to predict sales volume and provide suggestions for managers to take action via RWD technology

• Senior Business Analyst

  • Nov 2013 - Mar 2016

  • Reached US$200 million in a Series C financing round. Provided reports for C-level review via MS SQL and Tableau• Improved transaction rate 25% through Dynamic Lead Generation System• Planned and managed product matrix. Redesigned company product and cost/pay-out modeling in 2014, growing sales revenue 300%



Wistron

• Taiwan
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• PM

  • Jan 2010 - May 2012

  • Led team of 15 members to develop and deliver corporate travel system. Successfully reduced expenses by US$30,000• Cooperated remotely with development team in China to fulfill user requirements

• Software Engineer

  • Nov 2008 - Dec 2009

  • Developed weather and calendar dashboard by CSS, HTML, Javascript, XML, and MS SQL• Planned, organized, directed, controlled and evaluated the operations of information systems



TSMC

• Taiwan
• Semiconductor Manufacturing
• 700 & Above Employee

• Intern

  • Jul 2007 - Aug 2007

  Met with users, process re-engineered and proposed a timeout solution to improve performance Met with users, process re-engineered and proposed a timeout solution to improve performance