Alana Charboneau

Event Coordinator at Village of Homer Glen
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • Spanish Limited working proficiency

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Bio

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Experience

    • United States
    • Government Administration
    • 1 - 100 Employee
    • Event Coordinator
      • Jan 2023 - Present

      Maintaining relationships with vendors, exhibitors, and venues while continuing to find new ones. Planning events for the community with all details and aspects, including entertainment, food, space, seating, vendors, education and more. Managing events and addressing potential problems that may arise or, make changes if necessary.Learning and practicing the needs of a variety of events held by the Village, with the community.Creating and distributing content through several different types of media platforms to the residents; including information about new businesses and local sponsors.

    • Special Event Coordinator
      • Jul 2022 - Jan 2023

      Maintaining relationships with vendors, exhibitors, and venues while continuing to find new ones. Planning events for the community with all details and aspects, including entertainment, food, space, seating, vendors, education and more. Managing events and addressing potential problems that may arise or, make changes if necessary.Learning and practicing the needs of a variety of events held by the Village, with the community.

    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Event Planner and Social Media Manager
      • Nov 2021 - Jul 2022

      • Heightened branding on social media through digital platforms- Facebook, Twitter, Instagram, Constant Contact. • Created weekly social media posts and wrote captions to increase views, likes, and followers. • Work positively as part of a team, assisting the executive chef and bartending manager to research and promote weekly food and drink specials at the restaurant. • Proactively engage in responding to customer questions and feedback on all media outlets. • Created a weekly newsletter containing company news, special events, and upcoming features. Features include special dishes and deals during holidays. • Participate in weekly management meetings to provide accurate feedback about the company’s social media presence. Focus on how the customer responded to special positively/ negatively. Make recommendations for future events. • Managed and executed events for customers in the banquet rooms. Event planning includes meeting directly with customers, helping them select the right size space, meal selection, linens, dates for the event. Created menus and decorated party rooms. • Directly interacting with clients. Both incoming and outgoing communication with the client up until and after the event has taken place. • Team player helping maintain online and in-person inquiries to facilitate smooth seating, maximize profits, and exceed customer satisfaction. • Responsible for restaurant outreach updating social media for current/future events available along with photographs of events to peak customer interest in attending future events.

    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Hostess/PR
      • May 2019 - Jul 2021

      • Organized reservations to facilitate smooth seating and exceed customer satisfaction. • Provide accurate and appropriate information in response to customer inquiries. • Make reasonable procedure exceptions to accommodate special customer requests. • Use clear communication with servers and the kitchen if special requests are made for special occasions etc. •Engaged audience through multiple social media platforms about food specials and upcoming social events. •Created flyers for special announcements. •Photographed food/drink specials.

    • United States
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • Traffic Director
      • Aug 2020 - May 2021

    • Traffic Department Intern
      • Jan 2020 - Aug 2020

      - Worked with the program Marketron to execute advertisements for radio shows, collect invoices, and bill the station sponsors- Worked alongside other Interns as well as Traffic Director and Assistant Traffic Director

    • United States
    • Higher Education
    • 700 & Above Employee
    • Transfer Student Assistant
      • Sep 2019 - Nov 2020

      • Assisted perspective students in finding their way around campus • Provided information about ISU’s campus and opportunities available for growth at the university • Assisted perspective students in finding their way around campus • Provided information about ISU’s campus and opportunities available for growth at the university

    • United States
    • Retail
    • 700 & Above Employee
    • Grocery Stock Clerk
      • Feb 2017 - Aug 2018

      • Faced and stocked shelves in grocery department to promote greater sales. • Provided excellent customer service answering inquires both on the phone and in the store. • Assisted with checkout when store volume was high. • Faced and stocked shelves in grocery department to promote greater sales. • Provided excellent customer service answering inquires both on the phone and in the store. • Assisted with checkout when store volume was high.

Education

  • Illinois State University
    Communications, Mass Media
    2018 - 2021
  • Naperville Central High School
    2013 - 2017

Community

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