Regional CS Manager

• Sep 2023 - Present

eStoreMedia™ is the leading provider e-commerce analytics and content management solutions for product manufacturers. Our e-commerce solution set consists of four integrated products; e-commerce research and analytics solutions eStoreCheck™, eStoreJourney™ and eShopper Review Analysis™ and online content management and distribution platform eStoreContent™. Delivered within the e Commerce Perfect Store methodology they enables product manufacturers to identify gaps, prioritize actions, and… Show more eStoreMedia™ is the leading provider e-commerce analytics and content management solutions for product manufacturers. Our e-commerce solution set consists of four integrated products; e-commerce research and analytics solutions eStoreCheck™, eStoreJourney™ and eShopper Review Analysis™ and online content management and distribution platform eStoreContent™. Delivered within the e Commerce Perfect Store methodology they enables product manufacturers to identify gaps, prioritize actions, and execute in the online channel, to engage shoppers and grow online sales. Find out more at estoremedia.com

Enterprise eCommerce Insights Expert

• Jun 2021 - Oct 2023

Director Finance Business Development

• Jun 2020 - Jun 2021

- Implementation of ISO 9001:2015 - Implementation of KPIs in order to improve quality management systems, sales and costumer satisfaction. - Prospection and segmentation analysis for potential clients - Post sales costumer service - Implementation of ISO 9001:2015 - Implementation of KPIs in order to improve quality management systems, sales and costumer satisfaction. - Prospection and segmentation analysis for potential clients - Post sales costumer service

Corporate Business Development

• May 2018 - Jun 2020

- Team Leader on the implementation of KPIs to make informed decisions to measure profitability and cost to serve of our clients and suppliers. - Team support on the implementation of KPIs to visualize pricing trends within Public Health bids. - Team Leader on the develop of dashboards to follow up Order to Cash proceedings (O2C), sales quotas; comparative charts mesauring perfomance of past years vs current year sales and quotas. - Team leader on the negotation and constant… Show more - Team Leader on the implementation of KPIs to make informed decisions to measure profitability and cost to serve of our clients and suppliers. - Team support on the implementation of KPIs to visualize pricing trends within Public Health bids. - Team Leader on the develop of dashboards to follow up Order to Cash proceedings (O2C), sales quotas; comparative charts mesauring perfomance of past years vs current year sales and quotas. - Team leader on the negotation and constant communication with our Indirect Channel clients to optimize their sells, sell outs reports, delivery times and customer service. - Support on negotiations in order to increase market share within Public Health Services. - Provide pre sales and post sales support. Show less - Team Leader on the implementation of KPIs to make informed decisions to measure profitability and cost to serve of our clients and suppliers. - Team support on the implementation of KPIs to visualize pricing trends within Public Health bids. - Team Leader on the develop of dashboards to follow up Order to Cash proceedings (O2C), sales quotas; comparative charts mesauring perfomance of past years vs current year sales and quotas. - Team leader on the negotation and constant… Show more - Team Leader on the implementation of KPIs to make informed decisions to measure profitability and cost to serve of our clients and suppliers. - Team support on the implementation of KPIs to visualize pricing trends within Public Health bids. - Team Leader on the develop of dashboards to follow up Order to Cash proceedings (O2C), sales quotas; comparative charts mesauring perfomance of past years vs current year sales and quotas. - Team leader on the negotation and constant communication with our Indirect Channel clients to optimize their sells, sell outs reports, delivery times and customer service. - Support on negotiations in order to increase market share within Public Health Services. - Provide pre sales and post sales support. Show less