Information Technology Manager

• Aug 2023 - Present

Senior System Administrator

• Feb 2022 - Aug 2023

- Manage the build out of new retail locations- Manage team performance and efficiency- Jira, Confluence configuration, automation and buildout- Scrum Implementation - Project Strategy- Managed Budget

System Administrator

• Dec 2020 - Feb 2022

- Maintain and build upon existing infrastructure- Printing Management for Zebras, Kyoceras in a Manufacturing Environment- Gsuite, Enterprise, Chrome Management and Google Cloud Management- AWS- GPO- Batch scripting and automation- Hyper-V Management and configuration- Failover configuration- Network engineering and management- VLAN, LAN, WAN, WLAN, VPN configuration- DNS configuration and management- ERP Roll out and set up (OSAS, Netsuite)- Sonicwall, Unifi, Meraki- DHCP and IP Camera config- MAC, Windows, CentOS, Windows Embed- Apple MDM, RMM, Business Manager - Mosyle, Ninja- CNC Network Configs- Embroidery Machine Networking - Manufacturing environment printing, scanning, and maintenance- Warehouse environment support and build out Show less

IT Support Technician

• Aug 2020 - Dec 2020

Tier 1-3 Helpdesk support • MSP Client support • Cisco Meraki Implementation and Configuration • Unifi Implementation and Configuration • Exchange Server Migration • Exchange Server Administration • O365 Migration and Administration • Windows server migration and implementation 2008 – 2019 • DNS Management • ConnectWise Manage, Sell, Automate • AutoElevate • Created and managed invoices and Pos • AP, Switch, Server, and cabling installations Tier 1-3 Helpdesk support • MSP Client support • Cisco Meraki Implementation and Configuration • Unifi Implementation and Configuration • Exchange Server Migration • Exchange Server Administration • O365 Migration and Administration • Windows server migration and implementation 2008 – 2019 • DNS Management • ConnectWise Manage, Sell, Automate • AutoElevate • Created and managed invoices and Pos • AP, Switch, Server, and cabling installations

Information Technology Lead

• Apr 2020 - Oct 2020

IT Development Business development Process builder and technology planning IT Support All business crucial process improvement and buildout System integrations, configurations and maintenance IT Development Business development Process builder and technology planning IT Support All business crucial process improvement and buildout System integrations, configurations and maintenance

System Administrator

• Aug 2018 - Apr 2020

Award won for performance Headed this international company as a 1-man IT team Leaded the web division maintaining and building over 800+ sites Multi-location management (A/V, CRM) DocuSign implementation and configuration Project managed our phone transition from legacy systems to VOIP Upgraded infrastructure by creating a better network design and implementing it. Added Unifi hardware across the board Created VLANs for better security, management, and IP distribution Maintained budgets regarding all IT items. Procured all IT items and maintained assets. Implemented JAMF for MDM Supported all local storage for media (SAN, NAS, HDDs) Google Workspace Administration Implemented and configured FranConnect CRM Implemented and configured HubSpot CRM Set up printers, workstations, and all peripherals Set up SSH access for those needed on linux based systems LAN/WAN config Network performance troubleshooting QOS set up for (Voice, Data) ISP Configuration and fixes Show less

IT Manager

• Sep 2016 - Aug 2018

- Managed a company of 100+ employees alone, including emails, user accounts on AD, technical issues - Leaded the transition of office buildings - Saved the company $35,000 in overage fees with Verizon because of proper record keeping - Able to troubleshoot any hardware or software issue in a timely manner to maintain employee efficiency - Maintained great Vendor Relationships (Microsoft, Thoughtpowers, Monoprice, Evertek, Coast to Coast, Verizon) - Managed and maintained our infrastructure (Microsoft Server 2012 R2, VMware, VSphere) - Managed our security system with ADT and keycard system - Held good records on assets inventory, server configuration info, IP addresses - Planned for software releases out to the field w/ Project Managers - Cut costs across multiple platforms, saving the company $20k a year. Show less

Supervisor

• Jun 2014 - Sep 2016

• Top sales rep for the course of a year bringing the company revenue and clientele • Able to improve subordinate’s sales strategies to bring more revenue and avoid mistakes • Managed employee timesheets • Inventory management for the month, ensuring we had the right amount of inventory to not be at a negative • Top sales rep for the course of a year bringing the company revenue and clientele • Able to improve subordinate’s sales strategies to bring more revenue and avoid mistakes • Managed employee timesheets • Inventory management for the month, ensuring we had the right amount of inventory to not be at a negative