Experience

Princeton Property Management

• United States
• Real Estate
• 100 - 200 Employee

• Community Manager

  • May 2015 - Present



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Operations Manager

  • Aug 2013 - Present

  Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less



Stevens-Henager College

• United States
• Higher Education
• 200 - 300 Employee

• GED Coordinator

  • Dec 2012 - Jun 2013

  Coordinated the GED Program. Scheduled and taught classes, prepared ad hoc reports, organized specific special events and completion ceremonies. Maintained all data for the GED program, and kept it up to date and accurate. Completed reports to gauge success of the programs implementation. Coordinated the GED Program. Scheduled and taught classes, prepared ad hoc reports, organized specific special events and completion ceremonies. Maintained all data for the GED program, and kept it up to date and accurate. Completed reports to gauge success of the programs implementation.



Emeritus

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Community Relations Director

  • May 2011 - Jun 2012

  Worked with our Executive Director to increase occupancy and revenue by implementing proactive sales skills and abilities. Superior communicator with acute attention to detail and well-developed customer service and organization skills. Sales - inside and outside experience. Experienced in a senior living industry. Have the ability to work independently; be self motivated and goal-directed. Computer proficient, sales database management experience. Have the ability to communicate effectively with residents, families, staff, vendors and the general public. Have compassion for and desire to work with the elderly. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Premier Phone Banker/IRA Banker

  • Jan 2009 - May 2011

  Gave customers excellent customer service and researched and explained complex issues regarding their bank account, as well as offering other products and services that would be beneficial. Gave customers excellent customer service and researched and explained complex issues regarding their bank account, as well as offering other products and services that would be beneficial.



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Advisor/Lead

  • Oct 1998 - Nov 2008

  Answered calls off of the customer service cue--Gave customers excellent customer service and researched and explained complex issues relating to shipping. Assisted in the training and monitoring of new representatives. Ten years with the company. Answered calls off of the customer service cue--Gave customers excellent customer service and researched and explained complex issues relating to shipping. Assisted in the training and monitoring of new representatives. Ten years with the company.