Experience

General Electric Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Customer Service Representative

  • Aug 2023 - Present



First Financial Bank

• United States
• Banking
• 700 & Above Employee

• Client Support Specialist (contract)

  • Jan 2023 - Jun 2023

  • Provided prompt and courteous assistance to customers in person and over the phone, addressing inquiries, resolving issues, and providing information on banking products and services. • Assisted customers with account-related tasks, including opening new accounts, updating information, and processing transactions. • Educated customers on available banking features such as mobile banking, bill payment, and electronic fund transfers. • Investigated and resolved customer concerns, complaints, and inquiries in a timely manner, ensuring a satisfactory resolution. • Maintained compliance with bank policies, procedures, and regulatory guidelines to ensure customer information security and confidentiality. • Kept up-to-date with fraud prevention techniques and assisted customers in protecting their accounts and personal information. Show less



Main Event

• United States
• Entertainment Providers
• 700 & Above Employee

• Customer Service Associate (Team Lead)

  • Jun 2018 - Jan 2023

  • Perform delegated tasks and projects assigned by managers to ensure efficient operations. • Maintain a safe work environment for guests and employees, demonstrating professionalism, courtesy, and respect. • Provide ongoing genuine hospitality, teamwork, and problem-solving for guests. • Deliver new hire training as requested by management. • Delegate roles to the team, improving productivity and ensuring timely task completion. • Perform delegated tasks and projects assigned by managers to ensure efficient operations. • Maintain a safe work environment for guests and employees, demonstrating professionalism, courtesy, and respect. • Provide ongoing genuine hospitality, teamwork, and problem-solving for guests. • Deliver new hire training as requested by management. • Delegate roles to the team, improving productivity and ensuring timely task completion.