Senior Product Manager

• Aug 2021 - Present

Senior Product Manager, VP

• Sep 2020 - Oct 2021

Led identity management product strategy to increase straight-through digital account openings for Small Business Banking applicants, increased application auto-decisions by 20%.

VP, Product Manager

• 2013 - Oct 2021

Led product and program management activities for complex suite of Treasury Management services including the digital and automated file transfer platform and API services responsible for 1B in yearly transactions.Spearheaded automated file transfer simplification effort to overcome customer experience weaknesses; implemented self-service options through digital portal that reduced support calls by 20%.

VP, Product Manager

• 2007 - 2013

Completed the integration, product roll-out, and migration of high-touch customer base for automated delivery of Treasury reports via vendor software during Wells Fargo/Wachovia merger. Increased customer base and revenue by 50% once integrated with Wells Fargo - awarded star performer award in 2011..

Project Manager

• Sep 2005 - Dec 2007

Delivered Wholesale customer banking statements via digital portal as part of the paper to electronic strategic initiative. Responsible for $5MM budget and 15-person organization-wide project team.