Product Training Manager

• Jul 2022 - Present

Collaborate with SMEs. Develop and produce digital training and instructional materials – Interactive, video, and documentation. Develop evaluations and exercises for consistent program efficacy. Develop and produce both VILT and recorded live presentations, as well as promotional content. Manage knowledge base and release notes. Create and manage interactive in-app notifications via WalkMe and PX. Collaborate with SMEs. Develop and produce digital training and instructional materials – Interactive, video, and documentation. Develop evaluations and exercises for consistent program efficacy. Develop and produce both VILT and recorded live presentations, as well as promotional content. Manage knowledge base and release notes. Create and manage interactive in-app notifications via WalkMe and PX.

eLearning Instruction Designer

• Jun 2020 - Jul 2022

Collaborated with SMEs. Developed and produced digital training and development materials – Interactive, video, and documentation. Developed evaluations and exercises for consistent program efficacy. Developed and produced both VILT and recorded live presentations, as well as promotional content. Conducted needs assessments, developed projects based on internal client budgets and timelines. Collaborated with SMEs. Developed and produced digital training and development materials – Interactive, video, and documentation. Developed evaluations and exercises for consistent program efficacy. Developed and produced both VILT and recorded live presentations, as well as promotional content. Conducted needs assessments, developed projects based on internal client budgets and timelines.

Digital Training Manager

• Oct 2018 - Apr 2020

Collaborated with SMEs. Developed and produced digital training and development materials – Interactive, video, and documentation. Developed evaluations and exercises for consistent program efficacy. Uploaded and organized LMS content. Determined and implemented technology needed for live global training programs. Trained SME trainers. Organized and oversaw live instruction and trainings. Collaborated with SMEs. Developed and produced digital training and development materials – Interactive, video, and documentation. Developed evaluations and exercises for consistent program efficacy. Uploaded and organized LMS content. Determined and implemented technology needed for live global training programs. Trained SME trainers. Organized and oversaw live instruction and trainings.

Instructional Designer

• Feb 2018 - May 2018

Collaborated with SMEs to outline process requirements. Developed and produced video-focused scripts and recorded corresponding audio tracks. Assisted media-producers with video editing procedures to ensure streamlined content. Created and administered evaluations and exercises for consistent program efficacy. Uploaded and organized LMS content. Maximized efficiency of all internal projects, implementing process improvements to ensure achievement of project milestones in accordance with established timelines. Show less

Training Content Manager (Instructional Designer)

• Nov 2009 - Feb 2018

Oversaw the creation of all client-facing training materials, including documentation and video production. Outlined an LMS structure and created all training materials, including testing and certifications for standardized best practices. Collaborated with SMEs in establishing project scope and overseeing achievement of all milestones. Compiled all instructional documents, media assets, including screen captures, images, and narration, as well as performance, recording, editing, and narrating. Successfully implemented and provided ongoing support of WalkMe; developed and implement a plan for on-demand, on-screen guides, and contracted a third party providing necessary services. Facilitated implementation of HotSchedules in individual client locations through collaboration and communication. Evaluated existing systems to identify inefficiencies and redundancies, implementing strategic process improvements for organizational change management. Show less

Instructor / Facilitator

• Mar 2007 - Apr 2009

Just Improvise! strives to bring the freedom and fun of improvisational thought to everyone through classes, workshops and clinics. Ongoing classes available in the New York area, with corporate workshops available anywhere. Just Improvise! strives to bring the freedom and fun of improvisational thought to everyone through classes, workshops and clinics. Ongoing classes available in the New York area, with corporate workshops available anywhere.

Producer/Director

• May 1999 - Apr 2009

Perceptual Pictures specializes in efficient media production - low cost, high effectiveness - stressing ideas and communication. Perceptual Pictures specializes in efficient media production - low cost, high effectiveness - stressing ideas and communication.

E-Learning Producer - Contracted

• 2009 - 2009

I prepared customer-facing training material as needed. I prepared customer-facing training material as needed.

Technical Trainer

• Mar 2008 - Jul 2008

Trained employees in both classroom and online settings for job-related software on both Windows and Mac platforms. Customized training materials based on US and UK team needs. Created online supplemental training courses and live webinars for ongoing support and new feature rollout.

Senior Producer

• Apr 2007 - Mar 2008

I was responsible for assisting in the constant evolution of the Vistage education and training program - using my skills in multimedia production, improvisational thought, and instruction.

Senior Producer / Corporate Trainer

• 2007 - 2008

Worked with Chief Learning Officer to implement corporate vision. Fostered a media-rich environment in the management of Studio VI teams; ensured seamless implementation throughout training programs. Developed media playback systems for improved accessibility. Worked with Chief Learning Officer to implement corporate vision. Fostered a media-rich environment in the management of Studio VI teams; ensured seamless implementation throughout training programs. Developed media playback systems for improved accessibility.

Associate Producer / Sound Director

• Nov 2004 - Feb 2007

Assisted Producer in all aspects of game design and production, including workflow and technology-based roles. As Sound Director, was responsible for the quality of sound design of all products. Assisted Producer in all aspects of game design and production, including workflow and technology-based roles. As Sound Director, was responsible for the quality of sound design of all products.

Director of PR & Marketing

• 2002 - 2004

Crew / Bartender

• 1994 - 1997