Experience

University of Arizona

• United States
• Higher Education
• 700 & Above Employee

• System Operations Specialist

  • jul. de 2016 - - actualidad

  Responsible for developing, implementing and evaluating the functions of the Extended Campuses CRM in alignment with the wider recruitment efforts of the University of Arizona. Participate in office-wide recruitment efforts, committees and panels, and assisting as needed at admissions-related programs, activities, and/or events. This position receives minimal supervision in the performance of daily routine. Responsible for developing, implementing and evaluating the functions of the Extended Campuses CRM in alignment with the wider recruitment efforts of the University of Arizona. Participate in office-wide recruitment efforts, committees and panels, and assisting as needed at admissions-related programs, activities, and/or events. This position receives minimal supervision in the performance of daily routine.



The Senior Resource Group

• Operations Support & CRM Manager

  • sept. de 2014 - dic. de 2015

  The Senior Resource Group is an FMO for Medicare product sales. In continuing to grow their business I was tasked with ensuring that the administrative processes could scale up. To begin this transition I moved their book-of-business onto AgencyBloc; a web-based CRM system. Working with the Director of Operations, the Compliance Officer, and the Comptroller, I identified areas and means of improvement for contracting, commissions, and lead management. The Senior Resource Group is an FMO for Medicare product sales. In continuing to grow their business I was tasked with ensuring that the administrative processes could scale up. To begin this transition I moved their book-of-business onto AgencyBloc; a web-based CRM system. Working with the Director of Operations, the Compliance Officer, and the Comptroller, I identified areas and means of improvement for contracting, commissions, and lead management.



Safety Services Company

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Senior Administrative Coordinator

  • sept. de 2013 - jun. de 2014

  Initially brought on as an admin for one sales team I was able to expand my duties to include two teams and 4 departments as well as regularly assist with special projects for several different parts of the company. After less than a month with Safety Services Company by daily duties included: short and long term performance tracking, invoicing and sales processing assistance, tracking metrics creation, employee database management, error correction requests, full business unit bonus submissions, technical troubleshooting, and employee monitoring and coaching. While technically being in a departmental position my capabilities saw me providing executive level reports as well as being called upon by the site managers for special projects.



Arizona State University

• United States
• Higher Education
• 700 & Above Employee

• Master of Science in Management Graduate

  • ago. de 2012 - may. de 2013

  The MiM delivers a comprehensive overview of key business topics, including accounting, economics, finance, marketing, statistics, and supply chain management. Students are given the skills to be poised to solve business challenges and approach issues strategically and lead your practice or firm more effectively. This innovative master’s degree program is designed for graduates with non-business degrees, to be completed in on an accelerated schedule of one year, immersing students into a fast paced deadline driven environment that they are likely to face once entering their careers.



Graham Advisory Corporation

• Insurance
• 1 - 100 Employee

• Insurance Brokerage Office Manager

  • sept. de 2010 - ago. de 2012

  Working directly with the Broker/Proprietor I was responsible for general Office Management, Client and Case Processing, and Presentation Preparation. As the incoming contact for both individual and business clients, Customer Service and Satisfaction was my primary job goal. I believed in and performed my duties with regard to the mission of “Providing quality service in securing quality protection at the best possible price.” Our position as Broker created a team of the client and insurance carriers in identifying the needs of the clients while satisfying the requirements of the carrier in a effective manner.



Arizona State University

• United States
• Higher Education
• 700 & Above Employee

• Text and Merchandise Materials Handler

  • jul. de 2005 - may. de 2010

  While attending ASU as a full-time student I achieved lead student worker position in the receiving department. Coordinating space and schedules with three other departments I worked with my receiving team to process over $15 million in text merchandise. This required optimizing and prioritizing orders and working directly with the stocking and floor staff to ensure quick placement of products. During peak seasons (beginning and end of semesters) I lead organization efforts to ensure received and returned materials were kept ordered, separate, and moving. During off peak seasons, I cross trained for the general merchandising department in order to maximize my utilization while working.

• Receiver and Floor Stock

  • jul. de 2005 - nov. de 2005



Arizona State University, Herberger Institute

• Assistant Project Design Manager

  • oct. de 2009 - oct. de 2009

  I came to the aid of the Herberber Institute Student Counsel at ASU, acting as Assistant Project Manager for a community project. Working to coordinating, managing and instructing 5-10 volunteers in a two day haunted house build I was able to ensuring the ideas and skills of the volunteers were well applied to the project. As assistant it was my responsibility to keep volunteers on schedule during construction and installation, as well as provide staff support to those performing in the project. I came to the aid of the Herberber Institute Student Counsel at ASU, acting as Assistant Project Manager for a community project. Working to coordinating, managing and instructing 5-10 volunteers in a two day haunted house build I was able to ensuring the ideas and skills of the volunteers were well applied to the project. As assistant it was my responsibility to keep volunteers on schedule during construction and installation, as well as provide staff support to those performing in the project.