Experience

UPMC Enterprises

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Product Manager

  • Jan 2023 - Present

  Pittsburgh, Pennsylvania, United States



Veda

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Product Manager

  • Jul 2022 - Dec 2022



Olive

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Product Owner

  • Mar 2022 - Jul 2022

  Came on board to help productize custom work and assist in scaling, but business pivoted direction weeks after I onboarded and all staff on my team were given six months to find a new role.



Net Health

• United States
• Software Development
• 400 - 500 Employee

• Product Owner Team Lead

  • May 2021 - Mar 2022

  -Manage team of Product Owners for a $45 million+ product line, aligning processes across a scaled Nexus organization -Collect feedback and manage priorities with key stakeholders across all functional departments, including business-facing Product Managers, Lead Developers, Customer Success and Application Support teams -Act as Product Owner for a Scrum team with three major and more than ten supporting areas of ownership -Work with leadership team to define roles and scale product… Show more -Manage team of Product Owners for a $45 million+ product line, aligning processes across a scaled Nexus organization -Collect feedback and manage priorities with key stakeholders across all functional departments, including business-facing Product Managers, Lead Developers, Customer Success and Application Support teams -Act as Product Owner for a Scrum team with three major and more than ten supporting areas of ownership -Work with leadership team to define roles and scale product organization of 100+ employees

• Product Owner

  • Feb 2019 - Mar 2022

  -Act as Product Owner for a Scrum team on a scaled platform with over 10,000 daily users, helping move a monolithic code base to a service-oriented architecture -Meet with customers to gather requirements in a highly regulated environment, refine and prioritize backlog based on customer and stakeholder feedback -Coordinate regular delivery of estimates to C-level executive team -Overhaul platform release strategy, including implementation of a feature toggle program

• Defect Liaison

  • May 2017 - Jan 2019

  -Work with development, product and customer-facing teams to triage customer-reported software defects and complete root-cause analysis -Improve internal processes for customer-facing management and bug triage -Advise product teams on priority and impact of application issues

• Client Advocate

  • Sep 2016 - Jan 2019

  -Provide first-level responses to client issues and questions regarding functionality on a complex, enterprise medical documentation software -Gain a deep understanding of a dual-product platform through self-driven discovery and testing -Onboard and train new employees



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Family Room Specialist

  • Aug 2015 - Aug 2016

  Greater Pittsburgh Area -Provide technical support and customer relationship management at Apple retail stores -Help drive new sales through technical support process -Focus on creating unique solutions for a wide variety of customer needs



Grove City College

• United States
• Higher Education
• 400 - 500 Employee

• Resident Assistant - Colonial Hall Apartments

  • Aug 2014 - May 2015

  Worked to coordinate and oversee maintenance upkeep, community activities, and student conduct

• Student Ambassador

  • Feb 2012 - May 2015

  Grove City, PA Represented Grove City College to prospective students, faculty candidates, and visitors through customer calling, using Salesforce, giving tours, and additional customer-facing relations

• Admissions Summer Intern

  • May 2014 - Aug 2014

  Grove City, Pennsylvania Expanded on the student ambassador role to include more in-depth projects and responsibilities through a full-time position

• Resident Assistant - Memorial Hall

  • Aug 2013 - May 2014

  Grove City, Pennsylvania Worked on and lead on a team to help incoming freshman students adjust and become members of the community socially, academically, and professionally

• Summer Resident Assistant - Colonial Hall Apartments

  • Jun 2013 - Aug 2013

  Grove City, Pennsylvania Oversaw 30 students’ housing as they worked in a college research facility

• Admissions Summer Intern

  • May 2013 - Aug 2013

  Grove City, Pennsylvania Expanded on Student Ambassador work, including more in-depth projects and responsibilities as a full-time position

• Resident Assistant - Memorial Hall

  • Aug 2012 - May 2013

  Grove City, PA Worked on and lead on a team to help incoming freshman students adjust and become members of the community socially, academically, and professionally



Morrisson Reeves Library

• Library Assistant

  • Apr 2010 - Jun 2011

  Richmond, Indiana Shelved books, assisted patrons, and helped with programming taking place that encouraged to students to read and become involved with the library

• Student Shelver

  • Aug 2008 - Mar 2010

  Richmond, Indiana Shelved books along with minimal patron assistance