Sr. Systems Engineer

• Oct 2020 - Present

Information Technology Infrastructure Engineer

• Jul 2017 - May 2020

Responsible for requirements gathering, designing, planning, presentation, documentation, communication, implementation, architecture and deployment of key infrastructure systems globally, including enterprise virtualization leveraging VMware vSphere, venue technologies and innovation. Primary responsibilities include Dell EMC PowerEdge servers, Dell EMC OpenManage, Dell EMC VxRail HCI appliances running VMware Horizon GPU-enabled VDI workloads for rendering the Toptracer ball tracing platform shown at every Topgolf bay, VMware vSphere, VMware Horizon, Dell Wyse client endpoints, Dell Wyse Management Suite, Active Directory, Group Policy, DNS, DHCP, and data center operations. Assisted in the redesign and standardization of key infrastructure systems and processes to ensure best practices and peak optimization. Responsible for troubleshooting Cisco network equipment and new venue infrastructure staging and configuration. Standardized and documented enterprise systems and best practices. Responsible for the architecture, administration and configuration of over 2,000 Dell Wyse endpoint devices, over 200 Dell VxRail V Series appliances, over 400 standalone Dell EMC PowerEdge Servers and all supporting applications, systems and infrastructures. Show less

Senior Technology Installation Engineer

• Oct 2015 - Jul 2017

Promoted and relocated to Dallas to lead the venue build team at the Dallas Office. Served as leadership for a team of installation engineers. Responsible for organizing, configuring, shipping and installing ball dispensers and other tee-line systems, game panels, game systems, POS systems, food and beverage systems, printers, audio/visual systems, network and server infrastructure. Created processes for configuring and installing equipment and technology in new venue builds and venue refreshes. Created comprehensive training and documentation for venue facilities and technology staff to ensure efficient support and lifecycle maintenance at the venue. Required to travel and oversee the opening of over 20 Topgolf venues across the globe and aided in the staging of many more. Show less

Senior Information Technology Manager

• Dec 2013 - Oct 2015

Provided 24/7/365 support for fixed IT assets including client endpoints, network and server infrastructure systems spanning all Houston area venues. Responsibilities included executing projects, upgrades and service delivery for Topgolf Katy, Topgolf Spring, Topgolf Webster, Topgolf Austin and Topgolf San Antonio venues including fixed IT assets and inventories, maintaining error reports, target lifecycle maintenance, tee-line components including ball dispensers, game panels, audio/visual equipment. Crafted communications to senior venue leadership and leadership at the Dallas office to ensure peak operations. Show less

Information Technology Manager / Lead Information Technology Specialist

• Aug 2012 - Dec 2013

Provided 24/7/365 support for fixed IT assets including client endpoints, network and server infrastructure systems. Developed procedures and created documentation pertaining to the installation and support of key venue systems and infrastructure. Communicated and coordinated with leadership at the Dallas Office to ensure known issues were addressed and developed a program that enabled all Topgolf venues to do the same. Responsible for maintaining venue operations including target installation and fiber troubleshooting, ball dispensers and other tee-line systems, game panels, game systems, POS systems, food and beverage systems, printers, audio/visual systems for staff and guests and all associated infrastructures. Show less

Information Technology Project Manager

• May 2001 - Jun 2005

Managed projects for and supported large clients including Valero, ExxonMobil, Phillips 66, Citgo, BP, ConocoPhillips and Freeport LNG. Coordinated meetings, deliverables and other project executions between parties. Maintained budgetary compliance and developed execution plans to enable seamless collaboration between departments and organizations. Responsible for maintaining and organizing documentation, including setting up a global document management system to house the documentation. Responsible for coordinating and configuring fixed project assets, ensuring their operation and monitoring project execution until project close when those fixed assets were decommissioned or reallocated. Provided solutions for non-standard IT operations based on project requirements. Supported operations in several countries globally, supporting over 2,000 users including boxed and custom software, hardware and peripherals, mobile devices, configuration management, a comprehensive Citrix environment, logon scripts and supporting infrastructures. IT liaison and white-glove support for executive leadership and managed the service desk to ensure swift resolution. Show less

Information Technology Project Support

• Feb 1999 - May 2001

Infrastructure Technician

• Aug 1998 - Feb 1999

Designed physical network topologies for clients and created physical network documentation for completed client sites. Responsible for installing, terminating and testing network and analog cable infrastructure at client sites. Cable runs includes analog RJ11 terminations, RJ45 terminations and fiber terminations. Designed physical network topologies for clients and created physical network documentation for completed client sites. Responsible for installing, terminating and testing network and analog cable infrastructure at client sites. Cable runs includes analog RJ11 terminations, RJ45 terminations and fiber terminations.