Experience

Advance Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Scheduling Specialist Tier IV

  • Jan 2016 - Present

  • Utilize an auto dial system to initiate member contact. • Read from required scripts, but also have the ability to have a conversation with the member. • Schedule member’s appointments according to the Nurse Practitioner’s availability and geographic location. • Ability to use multiple software systems while on the phone speaking with members. • Meet Advance Health standards pertaining to documentation, following script, accurately scheduling members, and call center metrics. • Contribute to a team effort to meet or exceed service, production and quality goals. • Handle a minimum of 90-120 inbound/outbound calls per day. • Must schedule a minimum of 90 appointments per week. Show less



Parexel

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Clinical Data & Phone Analyst

  • Dec 2006 - Jan 2016

  Clinical Data & Phone Analyst Adjudication Specialist Clinical Data & Phone Analyst Adjudication Specialist



Sparks IT Solutions

• Washington D.C. Metro Area

• Data Analyst (PAREXEL)

  • Sep 2005 - Dec 2006

  Data Entry associate Data Entry associate



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Jun 2003 - Sep 2004

  Customer Service Manager Customer Service Manager