Experience

Cultural Awareness International, Inc.

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Senior Global Assignment Coordinator

  • Dec 2017 - Present

  Coordinate intercultural programs for relocating professionals, gather confidential information to create tailored training, manage global corporate portfolios, and create training content. KEY COMPETENCIES: CONTENT MANAGEMENT, TRAINING, COLLABORATION, RELATIONSHIP BUILDING, PROJECT MANAGEMENT, REPORTSIncreased revenue $600K+ by managing business development to enhance diversity of revenue streams● Built and developed strategic partnership with global language provider● Selected, organized, and coordinated more than 300 language programs for global clients● Authored concise reports on lessons and training progress and wrote summary for clientsKEY COMPETENCIES: ADULT EDUCATION, STAFF ADMINISTRATION, COURSE EVALUATION, LEADERSHIP, DATA COLLECTIONEnsured availability of qualified, appropriate facilitators by recruiting, managing, and maintaining more than 50 staff● Interviewed and onboarded staff, choosing those who are good fit for company culture and client requirements ● Communicated with staff at strategic touch points during ongoing programs to evaluate progress● Collected feedback from clients on facilitator performance and tracked key metrics of facilitators in database KEY COMPETENCIES: COURSE EVALUATION, EFFICIENCY, PROJECT MANAGEMENT, PRESENTATIONS, REPORTS, CHANGE MANAGEMENTEnhanced productivity by 40% through process evaluation and development● Researched departmental functions in-depth to determine unnecessary steps in daily processes● Presented findings to management including suggested changes for improved productivity● Implemented changes to process, working with staff to ensure smooth change management

• Global Assignment Coordinator

  • May 2015 - Present

  KEY COMPETENCIES: SALES, CUSTOMER SATISFACTION, STRATEGIC THINKING, TRAINING PROGRESS EVALUATION, CLIENT MANAGEMENT Raised company revenue $15K by upselling programs and increasing levels of customer satisfaction● Investigated existing program, identified issues, and developed workable solutions● Collaborated with client, discussing issues and solutions, and showed how it would add value to program● Executed solutions then regrouped and evaluated following implementation for feedback and insightKEY COMPETENCIES: COMMUNICATIONS, CULTURAL COMPETENCY, COURSE DESIGN & EVALUATION, TRAINING, CUSTOMER SATISFACTIONCoordinated over 500 intercultural programs to give clients knowledge and tools for success in new global position● Collecting detailed personal information on each client to design suitable, practical customized program● Worked with R&D department to ensure best materials and content was provided at appropriate time● Maintained contact with client post-program to track success and offer further assistance when requiredKEY COMPETENCIES: STRATEGIC THINKING, TRAINING, CHANGE MANAGEMENT, PROJECT MANAGEMENT, COURSE DESIGN, CREATIVITYSaved company $40K per year through moving to digital technology versus paper and printing processes ● Created digital manuals in partnership with instructional designer, eliminating paper manuals● Prepared timeline, communicated changes with clients and staff, and implemented product rollout ● Monitored use and satisfaction with new product which saved company $3K per month



CROSSMARK

• United States
• Business Consulting and Services
• 700 & Above Employee

• Project Administrator

  • Mar 2014 - May 2015

  Built corporate client partnerships, monitored projects, uploaded and managed documents, created reports, assisted client service managers with accounts, and gathered project data.KEY COMPETENCIES: TEAM LEADERSHIP, TRAINING, SALES, BUSINESS DEVELOPMENT, COLLABORATION, RELATIONSHIP BUILDING, REPORTSAdded value to client’s existing portfolio of brands through skillful execution of more than 50 sales plans● Partnered with external brand to learn objectives and sales goals of their various products● Designed comprehensive plan for salespeople to execute goals through in-store demos and other activities● Gathered feedback from sales staff and created Excel and/or PowerPoint reports for presentation to client

• Corporate Recruiter

  • Jan 2013 - Mar 2014

  Performed full-cycle recruiting to find top talent from across country.KEY COMPETENCIES: RECRUITMENT, HR ADMINISTRATION, COLLABORATION, STRATEGIC THINKING, COMMUNICATIONS, LEADERSHIPImproved level of talent in company by bringing in more than 100 company hires with exact requirements for job● Allied with hiring manager to learn specific requirements for positions in order to narrow search field● Sourced candidates, made screening calls, narrowed list, and coordinated interviews with hiring manager● Corresponded with hiring manager for feedback, made offers, negotiated salaries, and onboarded recruits



ReadingStar Institute

• Vietnam
• Education Administration Programs
• 1 - 100 Employee

• TOEFL Instructor

  • Jul 2011 - Jun 2012

  Created and executed lesson plans. Worked with teachers on content and classroom management. KEY COMPETENCIES: COURSE DESIGN, TRAINING, COLLABORATION, CONTENT CREATION, PLANNING, ORGANIZATION, TIME MANAGEMENTDeveloped English lesson plans for 10 classes and collaborated with other teachers to create quarterly lesson plans ● Met with other teachers to create consistent quarterly lesson plans for English courses for young/teen students● Generated personal lesson plans, delivered lessons in creative, challenging ways, and managed classroom● Produced quarterly tests for students to evaluate progress and assess areas of difficulty for further training KEY COMPETENCIES: TRAINING, TIME MANAGEMENT, COURSE DESIGN, ASSESSMENT & EVALUATION, DEVELOPMENT ACTIVITIESAchieved 75% acceptance rate with Korean students taught to prepare for TOEFL examination● Took test as native speaker to learn precisely what students needed to learn and wrote appropriate lesson plans ● Practiced essay writing and speaking in format needed for best success in TOEFL exam ● Offered final cram sessions with students to simulate exam format and ensure their readiness