Experience

Fleetroot

• United Arab Emirates
• Software Development
• 1 - 100 Employee

• Head Of Operations

  • Jan 2018 - Present

  Responsible for day to day Operations and Customer Support. Oversees the daily workings of company operations. Plans, manages, and implements schedules to ensure deadlines are met, and maintains a high quality standard of product and Service delivery.Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirementsContribute towards the achievement of company’s strategic and operational objectives.Product handling:1- Real-time Delivery, Fleet and Mobility Management Platform (Helping businesses optimize the last-mile of moving people, goods and services on a unified SaaS platform)2- A safe and secure School Commute that gives students and parents a reliable end-to-end experience3- GPS Tracking System for connected fleet operations (Real-time fleet management platform to track, manage and optimize fleet operations )4-Connected Rental (Fleetroot helps to digitize fleet rental business operations)



Wexoz Technologies

• United Arab Emirates
• Automotive
• 1 - 100 Employee

• Head Of Operations

  • Nov 2016 - Present

  Responsible for day to day Operations and Customer Support. Oversees the daily workings of company operations. Plans, manages, and implements schedules to ensure deadlines are met, and maintains a high quality standard of product and Service delivery.Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirementsContribute towards the achievement of company’s strategic and operational objectives.Product handling:GPS Vehicle Tracking, Fleet Management Solutions, School bus tracking solutions,In vehicle cctv surveillance system,Rent A Car ERP, Smart Traffic Application..



technauto

• Support Specialist (GPS Fleet Management System, GPS Vehicle Tracking)

  • Feb 2015 - Oct 2016

  Responsible for Project management, After Sales Operations and Customer relationship.GPS Vehicle Tracking, Fleet Management Solutions, Rent A Car ERP, Smart Traffic Application.. Responsible for Project management, After Sales Operations and Customer relationship.GPS Vehicle Tracking, Fleet Management Solutions, Rent A Car ERP, Smart Traffic Application..



Advanced Technology Solutions LLC

• Appliances, Electrical, and Electronics Manufacturing

• Customer Support In Charge (GPS Fleet management system, GPS Vehicle Tracking)

  • Jan 2011 - Jan 2015

   Preparation for GPS Vehicle Tracking Device installation; Create Profile, Device configuration, Sim card management, Device testing etc.. Coordination for GPS Vehicle Tracking Hardware and Software installation. Configure software with vehicles and necessary customer requirements and conduct product training to the customers. Guide and lead team members to deliver products/services that meet the customer requirements. Do necessary arrangements and precautions to ensure the project will complete and handed over on scheduled time. Troubleshooting for faulty devices. Coordinate with suppliers or manufacturer and Assist technical team to create and test new connection diagrams for any additional accessories or sensors. Conduct periodic analysis of software releases and report to development team, if any bugs or errors. Manage customer support request tickets and queries. Ensure customer satisfaction by maintaining strong working relationships. Handle client issues throughout the implementation life cycle in a timely and accurate manner.  Assist sales team in business acquisitions, planning and customer retention management. Maintain complete and accurate customer correspondence data. Managing client relationships to build a reputation for excellent service and generate repeat business.



Advanced Technology Solutions LLC

• Support Assistant (GPS Fleet management system, GPS Vehicle Tracking)

  • May 2009 - Jul 2010

   Preparation for GPS Vehicle Tracking installation; Profile creation, Device configuration, Sim card management etc.. Coordination for GPS Vehicle Tracking Hardware and Software installation. Configure software with vehicles and necessary customer requirements and conduct product training to the customers. Guide and lead team members to deliver products/services that meet the customer requirements. Troubleshooting for faulty devices. Perform miscellaneous job-related duties as assigned by the Support In charge.



Gulf Re-inforced Plastics

• Administration In Charge

  • Sep 2006 - May 2009

  - Assist departments to run day to day activities.- Design and implement office policies & establish standards and procedures. - Plan and implement office systems, layout and equipment procurement & maintain office equipment.- Organize office operations and procedures.- Assign and monitor clerical and secretarial functions, supervise staff & evaluate their performances.- Meet staff requirements, needs and resolve their problems, support to HR Department.- Maintain all databases including financial and staff reports & prepare expenses budget and operate within its limits.