GEAR Product Manager

• Nov 2021 - Present

Senior Infrastructure Project Manager

• Jun 2018 - Mar 2022

As a senior member of the PMO supporting the Las Vegas hotel and casino, I am assigned the largest and most challenging projects. Projects: Mobile Check-in and Check-out via Digital Key and Express Check-out kiosks, iSeries HA implementation and ongoing risk remediation, Semantic DLP implementation, Everbridge AlertUS add-on, Safe Sands mobile “see something, say something” application, Palo Alto Firewall deployment and ongoing maintenance, ACSC and LMS upgrades and ongoing maintenance, Digital Health Pass application for event screening, and Yearly storage and server capacity increases. Show less

Sr. IT Project Manager

• Jul 2016 - Feb 2018

As a contractor, I earned my Scrum Master certification while applying Agile methodologies to projects targeting business process improvements and support and sales tools. Projects: Home builder construction Portal, AH4R website port to the Azure Cloud solution, and Marketing API for lead generation. As a contractor, I earned my Scrum Master certification while applying Agile methodologies to projects targeting business process improvements and support and sales tools. Projects: Home builder construction Portal, AH4R website port to the Azure Cloud solution, and Marketing API for lead generation.

Senior Technical Project Manager

• Aug 2010 - Jan 2016

A full range of PM activities for company-wide technical migration - vision setting, planning, execution, reporting, process improvements, establishing relationships with business partners, communication across team and organization, managing risk and maintaining forward momentum. Managed several IT projects of varying complexity, spanning multiple business units, from inception through implementation in a nontraditional PM environment. Created and maintain project documentation, such as project methodology, project plan/timelines, estimates, resource plans, and risk mitigation plans. Coordinated cross-functional teams of technical resources and business stakeholders. Proactively identify potential challenges/risks and execute mitigation plans for those risks. Facilitated the right conversations between the right people. Promoted culture activities amongst functional and product teams. Projects: Migrated the Zappos customer websites and all supporting tools and services to the Amazon ecosystem and AWS, integrated Amazon logging and monitoring tools for supporting and managing the new customer sites, Automated credit card security system (CC-IVR), and Amazon CORP network deploy, and Amazon CORP phone systems and desktop replacement projects. Show less

Technical Project Manager

• Feb 2006 - Mar 2010

• All new and re-skinned casual game titles needed to be deployed to our community on a frequent basis (12 – 15 yearly). As the lead TPM, my role was to work with the engineering team and game developers to plan and deploy game releases that met performance and stability metrics per game and for the site, as a whole. Developed and implemented processes to provide for more efficient game releases and more site stability. Pogo successfully handled 300k simultaneous users though holiday and promotional usage spikes without and significant performance failures. Show less

Solutions Architect / Implementation Engineer

• Jan 2002 - Jan 2006

Companies utilizing Web Services for more efficient business processes were finding these services to be difficult to manage. My role as an Implementation engineer was to deploy the Blue Titan Network Director to help create, manage, track, and monitor these services. I successfully engaged with IT teams and business owners to scope and implement this enterprise-level application. Companies utilizing Web Services for more efficient business processes were finding these services to be difficult to manage. My role as an Implementation engineer was to deploy the Blue Titan Network Director to help create, manage, track, and monitor these services. I successfully engaged with IT teams and business owners to scope and implement this enterprise-level application.

Engagement Manager / Project Manager

• Dec 1999 - Jun 2001

I successfully managed client accounts, managed projects and implemented custom e-Commerce solutions for a number of fortune 1000 companies. I oversaw the entire project life-cycle for the client from requirements analysis and budgeting to scoping the work and technical design and finally to development and deployment to production.

Manager, Quality Assurance

• Jun 1998 - Dec 1999

I helped build a local Quality Assurance team in US to compliment the core R&D organization in Europe. This included staffing 10+ new engineers, training, and implementing a cohesive testing strategy prior to introduction of core Intershop product line. I was responsible for hiring / firing, budget management and communications with the core team in Europe.

Technical Support Representative

• May 1997 - Jun 1998

Served as primary technical contact for Intershop customers and partners.Provided email, phone and onsite troubleshooting and customization capabilities.Conducted technical training courses on Intershop e-commerce software.Developed and delivered product presentations and demos at tradeshows, road shows, andpre-sales events.