Digital Marketing Executive

• Sep 2023 - Present

Digital Marketing Apprentice

• Jul 2022 - Aug 2023

Responsible for managing all social media accounts - Twitter, LinkedIn and Facebook for DSW, Pandea and PHD. Social media analytics and website analytics for monthly marketing report. Creating articles for the website and publishing via WordPress. Also using Yoast to optimise SEO.

Freelance Copywriter

• Jan 2022 - Apr 2022

Within this role, I researched and expanded on given themes and texts provided. For example, I created the content for a government grant application for a charity supporting neurodivergent children with music therapy. With this, I researched the broader context of attachment disorders in children and theories related to music therapy such as Polyvagal Theory to support my writing. Alongside this, I created a business plan for an international company seeking sponsorship for settlement in the UK based on their business proposal. Here, I researched anaerobic and aerobic composting and consulted workers in the agricultural and government sectors to consolidate the plan. Show less

Office Assistant

• Nov 2021 - Mar 2022

The core objective of my role was to support the business in achieving its priorities. To do this, I occupied several roles: - Providing the MD with inbox & diary management so company-level objectives are successfully met. For example, meeting with the MD weekly to set his forthcoming priorities and ensuring the needs of the business are kept in focus despite any setbacks. - Ensuring the company is set up for success through many HR-related roles. One instance of this was recruiting for the Head of Technology using LinkedIn Recruiter & Indeed. I also successfully took the lead in the company’s eNPS score where I created & sent out monthly Employee Satisfaction surveys. I then underwent quantitative & qualitative research and presented my findings to the Head of People giving my opinions on how best to move forward with employee suggestions. Further supporting recruitment with all onboarding & offboarding duties. - Writing all internal communications on behalf of the MD [emails, general and more informal Slack messages, etc] and contributing to the employee handbook by proofreading & formatting to company standards. - Helping in arranging all staff events such as (but not limited to) the office Christmas party at The Alchemist, New Starter Happy Hours, and staff bonding events at Chapters of Us Vibes & Vino. Show less

Payroll Executive

• Feb 2021 - Nov 2021

Accountabilities include: - Effectively plan and manage own workload, managing, servicing and delivering clients payrolls to agreed deadlines. - Validate and input all data received to agreed deadlines. - Check inputted data and making all relevant corrections before a payroll’s live run - Handle routine, non-routine and complex customer queries regarding payroll and HR related issues. This includes liaising with both internal and external contacts like OTM’s, Tax Office etc. - Manage all aspects of Tax Year end processing for customer base. - Communicate effectively to customers (internal & external) on an appropriate basis. - Identify opportunities in advising and assisting other team members. - Manage and support customers in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time. - Adhering and taking responsibility of my personal development plan in line with Company objectives and values. Show less

Customer Assistant

• Nov 2016 - Jan 2021

Accountabilities include: - Supporting management with legal audit paperwork and ensuring we are trading safely and legally. - Responsible for opening and locking up the Petrol Station. - Handle large amounts of money and ensure its safety at the beginning and end of every shift. - Liaise with the police on matters of attempted theft and customer ‘drive-offs’, ensuring they are tracked and followed-up with both management and the police. - Handle confidential paperwork of day-to-day management of the kiosk. - Ensure the kiosk always looks presentable and well-stocked, training of new staff, and support to external team with stock takes. - Supporting customers with any complaints, be that return of goods or queries about fuel while maintaining good customer service. Show less

Summer Internship

• Jun 2015 - Jun 2015

Duties include: - Management of the Mayor’s queries from the public. - Research into the issue of Northern Devolution in preparation for the conference. - Social Media Management. -Fact-checking, proof reading, and contributing to content writing on the issue of Devolution. Duties include: - Management of the Mayor’s queries from the public. - Research into the issue of Northern Devolution in preparation for the conference. - Social Media Management. -Fact-checking, proof reading, and contributing to content writing on the issue of Devolution.