Christopher Moore
Application Support Engineer at Traka- Claim this Profile
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Topline Score
Bio
Alain Rousseau
Having Chris supporting you is a very comforting thought. Not only is Chris very knowledgeable and solution-oriented at a technical level, he can see the difference between the "technical issue" and the "customer experience". At times a "minor technical issue" may cause the end user a lot of grief and Chris can appreciate that fact and search for a solution, working towards optimal user experience.
Paula Leach
Chris and I have worked together since 2014. Chris's technical expertise, providing value add to clients, and delivering complex technical solutions has earned him the respect and deep level of trust from the client. This also applies to his colleagues. Chris has the patience, professionalism, focus and ability to manage a technical crisis, while putting clients at ease. He has worked with high profile clients, always calm under pressure while solving a wide variety of technical issues, delivering superior customer satisfaction. Chris has been an asset to the clients, the company and his colleagues. Chris not only supports clients, he supports the team. Countless times Chris has patiently broken down technical explanations to me to grow my understanding. It has been a great pleasure working with Chris. I'd recommend Chris to any company looking for a technically astute, solution focused, organized professional.
Alain Rousseau
Having Chris supporting you is a very comforting thought. Not only is Chris very knowledgeable and solution-oriented at a technical level, he can see the difference between the "technical issue" and the "customer experience". At times a "minor technical issue" may cause the end user a lot of grief and Chris can appreciate that fact and search for a solution, working towards optimal user experience.
Paula Leach
Chris and I have worked together since 2014. Chris's technical expertise, providing value add to clients, and delivering complex technical solutions has earned him the respect and deep level of trust from the client. This also applies to his colleagues. Chris has the patience, professionalism, focus and ability to manage a technical crisis, while putting clients at ease. He has worked with high profile clients, always calm under pressure while solving a wide variety of technical issues, delivering superior customer satisfaction. Chris has been an asset to the clients, the company and his colleagues. Chris not only supports clients, he supports the team. Countless times Chris has patiently broken down technical explanations to me to grow my understanding. It has been a great pleasure working with Chris. I'd recommend Chris to any company looking for a technically astute, solution focused, organized professional.
Alain Rousseau
Having Chris supporting you is a very comforting thought. Not only is Chris very knowledgeable and solution-oriented at a technical level, he can see the difference between the "technical issue" and the "customer experience". At times a "minor technical issue" may cause the end user a lot of grief and Chris can appreciate that fact and search for a solution, working towards optimal user experience.
Paula Leach
Chris and I have worked together since 2014. Chris's technical expertise, providing value add to clients, and delivering complex technical solutions has earned him the respect and deep level of trust from the client. This also applies to his colleagues. Chris has the patience, professionalism, focus and ability to manage a technical crisis, while putting clients at ease. He has worked with high profile clients, always calm under pressure while solving a wide variety of technical issues, delivering superior customer satisfaction. Chris has been an asset to the clients, the company and his colleagues. Chris not only supports clients, he supports the team. Countless times Chris has patiently broken down technical explanations to me to grow my understanding. It has been a great pleasure working with Chris. I'd recommend Chris to any company looking for a technically astute, solution focused, organized professional.
Alain Rousseau
Having Chris supporting you is a very comforting thought. Not only is Chris very knowledgeable and solution-oriented at a technical level, he can see the difference between the "technical issue" and the "customer experience". At times a "minor technical issue" may cause the end user a lot of grief and Chris can appreciate that fact and search for a solution, working towards optimal user experience.
Paula Leach
Chris and I have worked together since 2014. Chris's technical expertise, providing value add to clients, and delivering complex technical solutions has earned him the respect and deep level of trust from the client. This also applies to his colleagues. Chris has the patience, professionalism, focus and ability to manage a technical crisis, while putting clients at ease. He has worked with high profile clients, always calm under pressure while solving a wide variety of technical issues, delivering superior customer satisfaction. Chris has been an asset to the clients, the company and his colleagues. Chris not only supports clients, he supports the team. Countless times Chris has patiently broken down technical explanations to me to grow my understanding. It has been a great pleasure working with Chris. I'd recommend Chris to any company looking for a technically astute, solution focused, organized professional.
Experience
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Traka
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United Kingdom
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Security and Investigations
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100 - 200 Employee
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Application Support Engineer
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Nov 2018 - Present
Working in the Application Support team, provide third line technical support for electronic key and locker management solutions used worldwide. Roles include: • Investigate and resolve issues escalated from the Technical Support team and Global Divisions. • Troubleshoot issues by debugging C++ code in Visual Studio to identify potential causes and propose fixes. • Provide support for integrations with third party applications. • Collaborated with management of Nutanix private cloud infrastructure, including setup and configuration of virtual machines. • Contribute articles to internal knowledge hosted in Confluence. • Authoring technical documentation used by external customers. • Ensure progress on issues is maintained in JIRA project management software and log bug fixes where appropriate. • Assist with QA of software fixes and new releases.
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Ideagen Plc
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United Kingdom
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Software Development
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100 - 200 Employee
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Assistant Technical Services Manager (GRC Division)
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Dec 2013 - Sep 2018
Provide first, second and third line support (both technical and functional) for a range of Enterprise software products that deliver complete operational Governance, Risk and Compliance functionality including document control, incident management and reporting, action management (CAPA), audit management, staff competency and training management, asset, supplier and customer management, risk and safety management, near and real time KPI performance monitoring, business intelligence and analytics. Roles include: • Answering and resolving support queries submitted via e-mail, telephone and online forum ensuring issues are logged fully in a CRM system and prioritised accordingly based on ITIL framework. • Coordinating with global teams of Development and Professional Service resources to ensure support cases are fully qualified and resolved within agreed response times and keeping clients informed of progress. • Perform the initial installation of software, confirming it’s correctly configured before handover to customer and subsequent user training. This requires working with various infrastructures depending on the customer’s setup. • Linking software to customer’s internal systems such as Active Directory. • Remotely connect via web meeting and visit clients onsite to perform installations and/or assist with troubleshooting. • Producing technical documentation on installing and configuring bespoke applications • Writing support articles for an online forum. • Maintain SAAS hosted environments, used by multiple clients worldwide. This includes performing new software installations and ensure existing implementations are running efficiently. The environments incorporate IIS web and SQL server components. • Resolving internal IT issues. • Provide technical training to colleagues, clients and software resellers.
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Pentana
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United Kingdom
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Software Development
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1 - 100 Employee
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Assistant Support Manager
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Aug 2010 - Dec 2013
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Pentana
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United Kingdom
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Software Development
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1 - 100 Employee
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Technical Support Assistant
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Aug 2006 - 2010
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Woburn Safari Park
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United Kingdom
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Office Administrator
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Jun 2005 - Oct 2005
Carried out various job roles in the administrative office including: • Responsible for answering telephone enquiries from customers and business associates. • Inputting customer details submitted via satisfaction surveys into a database. • Coordinate customer excursions with other departments. • Stock taking • Cashier balancing, calculating total money taken by the company each day with data inputted into a spreadsheet for handover to accounts. • Greet coach parties upon arrival, take payment and issue entrance tickets.
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Education
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2003 - 2006
University of Northampton
2:1, Business Computing
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