ALEXANDRE PASQUINI
Chief Executive Officer (CEO) at Autocab do Brasil- Claim this Profile
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Português Native or bilingual proficiency
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Ingles Native or bilingual proficiency
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Espanhol Limited working proficiency
Topline Score
Bio
Credentials
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COBIT 4.1
TI EXAMES CONSULTORIA E TREINAMENTOSFeb, 2011- Nov, 2024 -
SISTEMA DE GESTÃO DE SERVIÇOS DE TI
TI EXAMES CONSULTORIA E TREINAMENTOSFeb, 2011- Nov, 2024 -
FUNDAMENTOS DE GERENCIAMENTO DE SERVIÇOS DE TI - ITIL V3
TI EXAMES CONSULTORIA E TREINAMENTOSJan, 2011- Nov, 2024 -
Gerenciamento de Processos – Fundação Vanzolini/09
Fundação VanzoliniMar, 2009- Nov, 2024
Experience
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Autocab Ltd
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United Kingdom
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Software Development
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100 - 200 Employee
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Chief Executive Officer (CEO)
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Jan 2014 - Present
• Responsible for the strategic guidelines and definitions as well as the monitoring of business processes. Align the company with the principles of technical, operational and commercial. Acting in prospecting for new customers to keep the business goals of the company, as well as maintenance and relationship existing customers. To work with the customer to understand their needs, technical feasibility of the project and defining its strategy. Identify business development opportunities.
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Technical Manager Operations
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Oct 2010 - Dec 2013
• Among the main activities; control and monitor taxi dispatch systems installed around Brazil. Company based in England, I am responsible for the care, updating and implementation of new technologies and solutions in Brazil, focusing on advanced customer service, installation, maintenance and technical assistance.• Ensure proper service and support to customers, evaluating the contents of complaints or problems of the sector and the steps taken, time spent and elimination of the problem, seeking to improve the processes.
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Operational Manager
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Mar 2008 - Jun 2010
• Chief of Customer Care, service and advanced customer support, directing the actions, evaluating needs for human resources, materials or technology. Was responsible for the content monitoring service, enforcing the agreed SLAs and customer satisfaction within the time for deployment of solutions and actions taken in case of problems or complaints to ensure customer satisfaction about the services provided by the company. • Control of regional and sectoral assistance. Management control of technical loss reduction and revenue increase for the department.
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Technical Supervisor Of Installation And Maintenance
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Feb 2007 - Feb 2008
• Supervise the activities of the technical teams, to ensure that all routines are performed within the rules and policies established by the company. Worked in programming and control of technical assistance services. • Support by telephone or e-mail to customers. Field service visit or when there is urgency in conjunction with technicians. In the laboratory, examine the equipment that was sent to the laboratory of the manufacturers.• Took great care for compliance determinations of contracts concerning the deadlines for compliance. Prepare and present reports to customers. Tracking History of callings. Develop plans for improving quality for customers by the Board. Validate inventory. Relate to suppliers and contractors to solve problems. Manage technical staff attendance, event monitor and report to the COO. Acted with programming work, production control and technical supervision. Controlling the costs of care, costs for teams and analyzing technical documentation (order of service, technical survey, receipt of equipment, technical reports and other documents.
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Partner - Owner
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Jan 2005 - Nov 2006
• Plan activities in retail trade, serve customers, manage and organize work teams, train, monitor and evaluate performance as team work, control and monitor the trial period of your team, supervise and timesheet clearances, oversee daily statistics from vendors and general sales, telemarketing. • Manage physical resources; manage security conditions, health, environment and quality, advising and supervision departments in the company. • Plan activities in retail trade, serve customers, manage and organize work teams, train, monitor and evaluate performance as team work, control and monitor the trial period of your team, supervise and timesheet clearances, oversee daily statistics from vendors and general sales, telemarketing. • Manage physical resources; manage security conditions, health, environment and quality, advising and supervision departments in the company.
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Commercial Sales Representative
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Nov 2003 - Nov 2004
• Responsible for addressing new and existing customers in order to make sales. Visited and developed a portfolio of existing clients. Prospect new customers, prepared sales reports and other activities of the office. • Responsible for addressing new and existing customers in order to make sales. Visited and developed a portfolio of existing clients. Prospect new customers, prepared sales reports and other activities of the office.
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DCI
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Brazil
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Newspaper Publishing
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1 - 100 Employee
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Telemarketing Supervisor
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Jun 2002 - Oct 2003
• Responsible for a team of 15 to 20 people by the routines of the sectors of emergency care and its segments, active, receptive, emergency deliveries. Collections and SAC, in the management of operators in the monitoring of operational indicators, drew actions to improve operating results as: audits, monitors, feedback, motivational campaigns, reports, training, development of new strategies, monitoring and indicators. • Responsible in using and developing negotiation skills and commercial sales, sales management, costs, budgets, leadership skills, motivational tele collection and sales, percentage calculations, strategic planning and marketing development.
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Cinema Arteplex
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Movies, Videos, and Sound
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1 - 100 Employee
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Sub-Manager
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Aug 2001 - May 2002
• Responsible for the strong car control and daily closing. Besides the focus on customer service, cared for the dissemination of promotion, organization and cleanliness of the store. Worked off and replacing the holiday box and store manager, helped in managing the exchange of films and premieres on display, was responsible for the layout of cinema and its maintenance. • Responsible for the strong car control and daily closing. Besides the focus on customer service, cared for the dissemination of promotion, organization and cleanliness of the store. Worked off and replacing the holiday box and store manager, helped in managing the exchange of films and premieres on display, was responsible for the layout of cinema and its maintenance.
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Supervisor of Data Center
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Nov 1994 - Sep 1997
• Planning and controlling the development, implementation and maintenance of systems, policies and procedures established for operational support, hardware, software and technical supplies. Coordinated the activities of the CPD considering quantity, quality and deadlines for the works. He was responsible for management reports, commissions, charge backs, operating costs, performance indicators in the area and elaboration of strategies to improve results. • Planning and controlling the development, implementation and maintenance of systems, policies and procedures established for operational support, hardware, software and technical supplies. Coordinated the activities of the CPD considering quantity, quality and deadlines for the works. He was responsible for management reports, commissions, charge backs, operating costs, performance indicators in the area and elaboration of strategies to improve results.
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Education
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2018 - 2022
Anhanguera University
Information Systems, Information systems management
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