Experience

Hospitality Marketing Agency

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Key Account Manager

  • Sep 2013 - Present



IndiaMART InterMESH Limited

• India
• Technology, Information and Internet
• 700 & Above Employee

• Manager - Quality

  • Nov 2012 - Sep 2013

  - Providing the Quality Trainings to the employees. - Setting up the Quality Standards. - Effectively Manage the Life Cycle Management Program. - Ensuring continuous improvement in service delivery through process improvement initiatives. - Continuously drive and improve efficiency metrics like seat/manpower utilizations/Quality Parameters. - Promoting quality achievement and performance improvement throughout the organization. - Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements. - Bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures. - Persuading reluctant staff to change their way of working to incorporate quality methods. - Setting QA compliance objectives and ensuring that targets are achieved. - Maintaining awareness of the business context and company profitability, including budgetary control issues. - Assessing the product specifications of the company and its suppliers, and comparing with customer requirements. - Agreeing standards and establishing clearly defined quality methods for staff to apply. - Defining quality procedures in conjunction with operating staff. - Setting up and maintaining controls and documentation procedures. - Liaising with customers’ auditors and ensuring the execution of corrective action and compliance with customers’ specifications. - Monitoring performance by gathering relevant data and producing statistical reports. - Organize and manage quality assurance function in close co-operation with the customers and with the Company’s Management team (Member of Management Team). - Collating and analyzing performance data and charts against defined parameters. - Conducting regular Audits to ensure the Quality level within the organization. Show less



FCS Software Solutions Ltd

• India
• IT Services and IT Consulting
• 500 - 600 Employee

• Consultant - Business Excellence

  • Jan 2010 - Aug 2012

  Playing a role of Lead – SEPG & SQAG TeamMonitor and communicate progress to key stakeholders, including reports, status, issue resolutionand resource allocation. Possesses methodology, control and delivery process knowledge toachieve results.Planning, time management, communication and organization skillsManaging compliance and operations control environment.Responsible for coordinating all projects for Moves, Adds, Changes for all IT and Communicationsequipment.Orchestrate and drive the successful & timely completion of special projects to achieve thebusiness goals, including the identification & resolution of risks and compliance issues, whichimpact program delivery.Communicate to all stakeholders/vendors on a timely basis in a clear way, including SeniorManagement.Daily use of Microsoft Word, Excel, PowerPoint, Outlook and Management Approval RoutingSystems.Preparing, managing and analysis of RFP, RFQ, PO.Managing Company Portfolio on timely basis along with consultation with Senior Management.Contract Review process management and Supplier agreement managementAnalyzing Price for the bids and quotations from vendors in lieu with market standards Show less

• Sr. Techno Functional Consultant - Apps Finance

  • Feb 2010 - Jun 2010

  GART (Global Account Reconciliation Tool) AdministrationConcur T&E AdministrationKronos AdministrationSunGard Integrity AdministrationSAP Interface Administration (Concur/Integrity - SAP & Vice Versa)

• Techno Functional Consultant - Shared Services

  • Oct 2009 - Feb 2010

  GART (Global Account Reconciliation Tool) AdministrationConcur T&E AdministrationKronos AdministrationSunGard Integrity AdministrationSAP Interface Administration (Concur/Integrity - SAP & Vice Versa)

• SME -IT Service Desk (Momentive Performance Materials)

  • Jul 2009 - Sep 2009

  ITIL Foundation V3 Certified.Created Process Manual for Service Desk covering the entire service support.Providing Technical Support to Global Based Business Clients.Providing technical assistance to my team members.Working on ITIL Methodology and also Team Member of Global ITIL TeamGetting in touch with N-Level Groups in getting the incidents resolved.Creating several reports and sending it to my manager.Taking care of metrics involved in the process.Taking care of the Escalation to next Level.Tracking all the Incidents and Requests taking place.Creating DCR and AVR Report.Maintaining Incident Tracker for the teamCreating Dashboard for all language support and Service Desk as a whole.Taking Care of Rosters and Attendance for the teamAttending Daily Meeting with clients and discussing Highlights and Lowlights for the Service Desk.Taking training for the new joinee in the Service Desk as well as with Client.Maintaining Tool Downtime Tracker for the team and sharing the same with the manager and clienton Monthly Basis.Helping my team members to resolve their day to day issues.Creating Project plan and Project Report for the Service Desk and sharing with the Client.Developing Several Case Studies for the Service Desk.Creating RCA in case of Tool Downtime.Creating RYG Report for Attrition.Managing Process Manuals.Analysis of all the Incidents, RFC, requests. Show less

• IT Service Desk Analyst

  • Jun 2008 - Jun 2009

  Incident Management Following ITIL.Handling Issues related to VPN, Wireless, Microsoft Office and Desktop Related issues.Additionally handling SAP, Identity Management, VPN and WebEx/Verizon account administration forusersSupport for CISCO VPN 4.8-5.6 installation & resolving the errors.Support for Active directory, VPN servers, and password reset and access related issues forMainframes applications like CICS, TAO (totally automated office).Resolving errors related to outlook such as: not able to send/receive. Creating new profiles and PSTon request. Detecting/repairing Microsoft office or un-installation and reinstallation.Wireless related issues with: Intel proset wireless card, Cisco aironet and Verizon. Show less



Momentive

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Project Lead - Shared Services

  • Jul 2010 - Dec 2011

  GART (Global Account Reconciliation Tool) Administration (Extraction of financial data from SAP and uploading into GART using SQL 2005 client by running SQL and Shell scripts) Concur: Travel and expense administration 1. Administration and support functional & technical issues related to the Concur Expense system 2. T&E analysis to determine spend by Expense Type, Functional Area and Cost Center. 3. Develop and distribution of T&E Management reports. 4. Assist as needed in the analysis GL accounts to determine DSO & DPO. 5. Analyses of PO confirmations to assist in GRNI account clean up. 6. Testing of Concur, SAP & SRM upgrades and enhancements. Cognos Report creation via report studio. Scheduling and its Administration 1. Analyzing the specifications provided by the clients and Developing specification documents for reports as per client requirements 2. Production Support, which involves solving user problems. 3. Scheduling Reports and Jobs to run periodically. Kronos WFC 5.1 Administration 1. Managing User and Super User account 2. Access log reports 3. Change system configuration settings as required 4. Restarting a server whenever required 5. User Password reset. 6. Creating new profile as per business requirement with access policy 7. Managing, Monitoring & fixing issues related to clocks 8. Coordinating with Kronos Support in case is any physical issue with clocks. SunGard Integrity Administration 1. Monitoring Wires/Ach files coming from SAP and its transmission to bank. Fixing issues if any. 2. Scheduling and maintaining FTP transport via CuteFTP Pro Client. 3. Managing, controlling and auditing access for business users 4. Monitoring all wire & ACH transport and their confirmation report (to the bank and from the bank) 5. Assisted PWC in completing the yearly audit in December 2011 SAP Interface Administration (Concur/Integrity - SAP & Vice Versa) Show less



EDS Group

• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Support Officer

  • Jul 2006 - Jun 2008

  Promoted to Sr. Technical Officer in July 2007. Providing technical assistance to my team online as well as offline. Creating several reports and sending it to my Team Lead. Taking preshifts and training. Analysis for the team and working as per the requirements. Organizing parties and refreshment for the team on weekly basis. Taking care of primary and secondary metrics involved in the process. Grooming my Team members for the Next Level for IJP. Doing reviews for the team members every fortnight. Taking feedback from all the team members on weekly basis. Support for CISCO VPN 4.8 installation & resolving the errors. Support for Active directory, VPN servers, and password reset and access related issues for Mainframes applications like CICS, TAO (totally automated office). Resolving errors related to outlook such as: not able to send/receive. Creating new profiles and PST on request. Detecting/repairing Microsoft office or un-installation and reinstallation. Wireless related issues with: Intel proset wireless card, Cisco aironet and Verizon. Show less



Audi Gurgaon

• India
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• PR Trainee

  • Dec 2005 - Mar 2006