Operational Specialist Help Desk

• Apr 2017 - Present

Operational Support Services

• Jan 2010 - Sep 2016

Shared Services Canada CFSU Ottawa Ontario (Physical Security and Asset Management) - Manage surplus computer equipment (Servers, SANS, desktops, laptops, network equipment, peripherals, etc.) - Responsible for the safe and secure storage of equipment in the Warehouse. - Shipping and receiving of computer assets; updating records as appropriate. 2 ASG Signals Squadron CFB Kingston (PC Services) 3 ASG Signals Squadron CFB Gagetown (PC Services) - Providing IT technical support to clients both in person and remotely. - Supporting multiple PC and laptop platforms and a wide range of peripheral devices. - Utilization of the Magic user/asset management system - Install, Move, Add, Change (IMAC) - Maintain, repair, identify, isolate, diagnose and resolve hardware, software and connectivity-related problems in PC's Laptops, Networked Devices, etc... - Perform software upgrades, and apply patches. - Installing upgrading and configuring software - Delivery, installation, Removal and Disposal of old assets - Enforcement of security policies and Information Management guidelines - Assisting users with the use and operation of equipment and software - Warehouse inventory management - Asset Receiving and Disposal - Asset Verification Show less

Operational Support Technician

• Dec 2008 - Dec 2009

- Utilization of the Magic user/asset management system - Install, Move, Add, Change (IMAC) - Inventory Management - Maintain, repair, identify, isolate, diagnose and resolve hardware, software and connectivity-related problems in PC's Laptops, Networked Devices, etc... - Perform software upgrades, and apply patches. - Installing upgrading and configuring software - Delivery, installation, Removal and Disposal of old assets - Enforcement of security policies and Information Management guidelines - Assisting users with the use and operation of equipment and software Show less

Technical Service Representative Level 2

• Feb 2007 - Nov 2008

- Providing Customer and Installer support for wireless and satellite internet services by telephone and email in a timely fashion and entering issues into tracking system. - Supporting multiple operating system platforms for both PC and MAC - Email client support - Email account creation and management - VOIP system support and management - Facilitating Domain hosting, Web space management - Static IP set-up and management - Network support - Escalating issues as required and following up on escalated issues Show less

Field Service Engineer

• Oct 2006 - Feb 2007

- On site installation, configuration, maintenance and repair of Automated Bank Machines & Cash Dispensers (electrical, mechanical, and pneumatic systems), PC's, laptops, servers, Point of Sales equipment, Printers, Scanners, Fax machines, Multi Function Printers, including software and hardware upgrades - Inventory management - On site installation, configuration, maintenance and repair of Automated Bank Machines & Cash Dispensers (electrical, mechanical, and pneumatic systems), PC's, laptops, servers, Point of Sales equipment, Printers, Scanners, Fax machines, Multi Function Printers, including software and hardware upgrades - Inventory management

Field Service Engineer

• Jul 2003 - Sep 2006

- On site installation, configuration, maintenance and repair of Automated Bank Machines & Cash Dispensers (electrical, mechanical, and pneumatic systems), PC's, laptops, servers, Point of Sales equipment, Printers, Scanners, Fax machines, Multi Function Printers, including software and hardware upgrades - Inventory management - On site installation, configuration, maintenance and repair of Automated Bank Machines & Cash Dispensers (electrical, mechanical, and pneumatic systems), PC's, laptops, servers, Point of Sales equipment, Printers, Scanners, Fax machines, Multi Function Printers, including software and hardware upgrades - Inventory management

Security Guard

• 1999 - 2003

- Ensuring Equipment and Property Security - Dealing with vandals, thieves, trespassers, and other unauthorized personnel on site - Preparing reports on each incident and filing with appropriate authorities - Extensive travel required for positions responding to Alarm calls - Ensuring Equipment and Property Security - Dealing with vandals, thieves, trespassers, and other unauthorized personnel on site - Preparing reports on each incident and filing with appropriate authorities - Extensive travel required for positions responding to Alarm calls