Experience

BearHugs

• India
• Retail
• 1 - 100 Employee

• Building BearHugs

  • Jan 2022 - Present



Zomato

• India
• Technology, Information and Internet
• 700 & Above Employee

• AVP - Customer Experience

  • Aug 2020 - Sep 2021

• AVP - Zomato Kitchens

  • Jan 2019 - Jul 2020

  Helping set up infrastructure services for restaurant partners pan India to expand their footprints rapidly, bridge demand - supply gaps and solve for user choice.

• AVP and Head - Customer Delight

  • Apr 2017 - Dec 2018

  Headed the Customer Delight team for the online ordering business across India, UAE, Qatar and Lebanon. Improved support infrastructure, team and process metrics to provide high user-centric support and improve customer experience on the platform.

• Operations and Strategy, Online Ordering

  • Oct 2015 - Apr 2017

  Worked closely with business head to drive different projects and processes for Online Ordering vertical towards improving user and partner (merchant) experience.

• International Expansion and Strategy

  • Apr 2013 - Oct 2015

  Led International launch and expansion on the data curation and content operations front for 7 markets for Zomato including key markets like Australia, US, Malaysia, Eastern Europe. Was responsible for entry and launch strategy of new markets to curate restaurant information, setting up on ground operations, product localisation, hiring, training, mentoring and stabilising the local teams. This also includes data migration and team transitions post some of Zomato's key acquisitions like Urbanspoon (US), Gastronauci (Poland), Lunchtime (Czech Republic), Obedovat (Slovakia)Built teams of 200+ across continents to run content operations. Headed content operations post-market launch in South Africa including additional expansion to cities of Cape Town, Pretoria and Durban. Show less

• Content Operations

  • Nov 2012 - Apr 2013



Ing Vysya Bank is now Kotak Mahindra Bank

• India
• Banking
• 700 & Above Employee

• Branch Operations

  • Oct 2010 - Dec 2011