Experience

AXA

• France
• Insurance
• 700 & Above Employee

• Business Analyst via Pixel Insurance Software

  • Aug 2017 - Present

  Involved in several projects for Insurance Companies in Lebanon. • Worked closely with IT and Business users in order to identify required changes • Documented and communicated assigned work and progress to immediate project team and management • Provided weekly status update to the Management with a good understanding of the project’s life cycle • Gathered, reviewed and edited requirements, specifications, business processes and recommendations related to proposed solutions during workshops and conference calls • Understood business needs and data challenges facing client’s organization and industry • Developed user stories and test cases documents to support both testing and initiation activities • Ensured issues are identified, tracked, reported on and resolved in a timely manner • Key Participant in functional specifications workshops, wireframe discussions , fit/gap analysis, testing plans, Change requests, Training, and Configuration sessions • Assisted in system testing after every deliverable to ensure a high-end quality of pre-production upgrade • Fair knowledge in General & Life Insurance, Brokerage operations, CRM systems, Data Privacy, GDPR, and Compliance Regulations. • Projects: AXA Middle East • Reporting to Business Analyst Team Lead Show less



Soft Solutions

• Lebanon

• Business Analyst

  • Sep 2014 - Jan 2017

  Involved in several implementations, projects for retailers in The United States • Worked closely with IT and Business users in order to identify required changes • Documented and communicated assigned work and progress to immediate project team and management • Provided weekly status update to the Management with a good understanding of the project’s life cycle • Gathered, reviewed and edited requirements, specifications, business processes and recommendations related to proposed solutions during workshops and conference calls • Understood business needs and data challenges facing client’s organization and industry • Developed user stories and use cases documents to support both testing and initiation activities • Ensured issues are identified, tracked, reported on and resolved in a timely manner • Key Participant in functional specifications workshops, wireframe discussions , fit/gap analysis, testing plans, Change requests, Training, and Configuration sessions • Assisted in system testing after every deliverable to ensure a high-end quality of pre-production upgrade • Fair knowledge in Retail Operations (Pricing - Promotions - Promo Allocation - Space Planning) • Projects: - Banque Du Liban (June 2016-Jan 2017) - CVS Health (June 2015-Mar 2016) - Target Corporation (Oct 2014-March 2015) • Mission to the United States started on January 2015 to support the Onsite Team on Target Corporation Software implementation. • Reporting to Business Analyst Team Lead Show less



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Analyst via Soft Solutions

  • Jun 2015 - Mar 2016

  Worked closely with IT and Business users in order to identify required program changes • Served as a communication liaison between the customer, support team and development lab • Gathered, reviewed and edited requirements, specifications, business processes and recommendations related to proposed solutions during workshops and conference calls • Delivered consistently high-quality services to clients especially in the areas of production support • Understood business needs and data challenges facing client’s organization and industry • Ensured issues are identified, tracked, reported on and resolved in a timely manner • Expert in Master Data Management, and Allocations • Occupied the position of Business Analyst via Soft Solutions • CVS Health is a fortune #7 • Reporting to Business Analyst Team Lead Show less



Target

• United States
• Retail
• 700 & Above Employee

• Business Analyst via Soft Solutions

  • Oct 2014 - Mar 2015

  Worked closely with IT and Business users in order to identify required program changes • Served as a communication liaison between the customer, support team and development lab • Gathered, reviewed and edited requirements, specifications, business processes and recommendations related to proposed solutions during workshops and conference calls • Delivered consistently high-quality services to clients especially in production support • Understood business needs and data challenges facing client’s organization and industry • Ensured issues are identified, tracked, reported on and resolved in a timely manner • Key Participant in functional specifications workshops, wireframe discussions , fit/gap analysis, testing plans, integration inbound/outbound requirements, Change requests, Training, Configuration sessions • Expert in Master Data Management, Promotions & Offer Management • Occupied the position of Business Analyst via Soft Solutions • Target Corporation is a fortune #38 • Reporting to Business Analyst Team Lead Show less



Orascom Telecom

• Egypt
• Telecommunications
• 700 & Above Employee

• Activation Expert

  • Jun 2012 - Mar 2013

  • Created new subscribers' accounts, and facilitated the account's creation in the Customer Center System • Encoded customer’s information accurately and consistently following the data entry standards• Activated new postpaid lines and converted prepaid lines to postpaid lines• Checked the validity of contracts for the new prepaid lines through a specific online application and by using the Word Microsoft Excel application• Resolved customer complaints matters by telephone• Reported any case of problems or errors causing a delay in the account creation & activation, and recommended appropriate solutions Show less

• Customer Service Representative

  • Jul 2010 - May 2012

  • • Determined requirements by working closely with customers• Answered inquiries by clarifying desired information, researching, locating, and providing information• Resolved problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems• Fulfilled requests by clarifying desired information, completing transactions, and forwarding requests• Sold additional services by recognizing opportunities to up-sell accounts, and explaining new features• Maintained call center database by entering information• Kept equipment operational by following established procedures, and reporting malfunctions• Updated job knowledge by participating in educational opportunities, and training sessions• Enhanced organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments Show less