Experience

Wow Wow Hawaiian Lemonade

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Director Of Operations Support

  • Apr 2021 - Present

  • Led and managed development for 1-15 franchisees at any given time. • Train and launch all store openings • Manage all vendor relations, from food distributors to FF&E dealer.

• Corporate Trainer

  • Sep 2019 - Apr 2021

• Store Manager

  • Aug 2018 - Dec 2019

  • Manage two Wow Wow Hawaiian Lemonade locations - Ahwatukee & Tempe.• Lead a team of twenty employees, ensuring training is up to standards, and providing excellent customer service.• Process payroll biweekly, hire when needed, maintaining social media, schedule weekly, and process orders as needed.

• Brand Manager + Lead Trainer

  • Jun 2016 - Sep 2019

  • Responsible for communicating brand updates with Franchisees weekly, providing new information if applicable, and receiving monthly royalty payments + reports.• Establishing and maintaining social media accounts, POS system, etc. • Updating and delivering on all recipe changes or inclusions.• Maintain and provide Cost-of-good and Brand Book documents as needed. • Establish and maintain seasonal menu deadlines and new store opening timelines.

• Operations Manager

  • Jun 2017 - Apr 2018

  • Worked remotely from Portland, Oregon• Responsible for all operations for Wow Wow Hawaiian Lemonade Maui, tasks include purchasing, payroll, scheduling, invoicing and accounts payable.

• Supervisor

  • Oct 2013 - Jun 2016

  • Responsible for opening & closing store when needed, leading a team of 5 people through the day of busy sales, and providing excellent customer service.b



Starbucks

• United States
• Retail
• 700 & Above Employee

• Supervisor

  • Oct 2016 - Mar 2018

  • Specialty task of placing weekly Roasted Plant orders - ensuring enough products are ordered for forecasted sales. • Provide excellent customer service to all customers - drive through, lobby walk-ins, and mobile order customers. • Responsible for holding keys to open or close store when needed, prepping enough products for forecasted day of sales, and leading team for successful day of sales. • Specialty task of placing weekly Roasted Plant orders - ensuring enough products are ordered for forecasted sales. • Provide excellent customer service to all customers - drive through, lobby walk-ins, and mobile order customers. • Responsible for holding keys to open or close store when needed, prepping enough products for forecasted day of sales, and leading team for successful day of sales.