Patricia Santos
Customer Service Technician at Vizstone Pty Ltd- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft Certified: Azure Data Fundamentals
MicrosoftAug, 2022- Nov, 2024 -
CCNA: Introduction to Networks
CiscoAug, 2021- Nov, 2024 -
NSE 3 Network Security Associate
FortinetSep, 2022- Nov, 2024 -
NSE 2 Network Security Associate
FortinetAug, 2022- Nov, 2024 -
NSE 1 Network Security Associate
FortinetJul, 2022- Nov, 2024
Experience
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Vizstone Pty Ltd
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Service Technician
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Aug 2021 - Present
Supporting the clients through Desktop support from all versions of Windows, Office 365 Exchange, Cisco IP Phones, SharePoint. Creating and troubleshooting AWS workspace. Providing techical suport for an Oil and gas Company. Supporting clients using platforms such as ConnectWise. Supporting the clients through Desktop support from all versions of Windows, Office 365 Exchange, Cisco IP Phones, SharePoint. Creating and troubleshooting AWS workspace. Providing techical suport for an Oil and gas Company. Supporting clients using platforms such as ConnectWise.
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Information Technology Support Technician
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Sep 2019 - Aug 2021
Providing support and troubleshooting network problems and emergencies; Installing, configuring, testing, maintaining, and administering new and upgraded networks, software database applications, servers (Windows Server 2008/2012/2016), and workstations; Monitoring network traffic, and activity, capacity, and usage to ensure continued integrity and optimal network performance; Performing the operational establishment and preventive maintenance of backups, recovery procedures, and enforcing security and integrity controls; Troubleshooting and providing service support in diagnosing, resolving, and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure; Ensuring that the design of computer sites allows all components to fit together and work properly, and monitoring and adjusting the performance of networks; Configuring and maintaining Active Directory, Office 365
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System Analyst
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Jul 2013 - Nov 2014
Identified and evaluated business needs for organizational systems development and functionality. Designed, analysed, and developed business processes for companies according to the Object-Oriented method, modelling through UML and Power Designer, and implementation through C#.NET. Installed and set up new systems and customizing as required. Undertook testing to ensure that the systems are operating effectively. Took responsibility for deploying functional solutions, such as creating, adopting, and implementing system test plans, which ensure acceptable quality and integrity of the system. Acted as a central reference and information source, providing guidance and assistance in the system project decision-making process. Used data and process modelling techniques to create clear system specifications for the design and development of system software. Writing and maintaining program codes, which were developed in Visual Basic 6 Language or C#.NET, using support language as SQL [query and procedures], JavaScript/JQuery, HTML, to ensure that they are following system requirements, and technical specifications in accordance with quality accredited standards. Diagnosed, debugged, and corrected errors and faults in an applications Oriented Object programming or Structured programming within established testing protocols, guidelines, and quality standards to ensure programs and applications perform to specification using Version Control System. Identified technology limitations and deficiencies in existing systems and associated processes, procedures, and methods. Created a periodical report using Excel and interact with program development status. Organized and conducting user training in systems and creating manuals for end-users. Database implementation using suite Microsoft SQL Explore local and access Virtual Private Network (VPN) with SQL language.
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iP3 Tecnologia
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Brazil
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Information Technology & Services
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1 - 100 Employee
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Developer
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Oct 2011 - Jun 2013
Identified technological limitations and shortcomings in existing systems and associated processes, procedures and methods;Diagnosed, debugged, tested, and corrected errors and failures in object-oriented programming or structured programming within established test protocols, guidelines, and quality standards to ensure that programs and applications execute the specification using the Control System Version.Wrote, updated and maintained program codes, which were developed in Visual Basic 6, using support language such as SQL (query and procedures); to ensure they are following system requirements and technical specifications in accordance with quality accredited standards;Received and executed customer development requirements;Implemented system interfaces;Implementation of database using Microsoft SQL suite Explore local and Virtual Private Network (VPN) access with SQL language;Analised and organizing database.
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System Analyst
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May 2011 - Oct 2011
Researched, consulted, analysed, recommending strategies and evaluated business needs for the development and functionality of organizational systems.Provided advice in the elaboration of modifications in the system;Designed, analysed and developing business processes for companies according to methods to Oriented Objects, modeling through UML standard;Installed and configurated new functions of the NEO system and customization as needed;Performed tests to ensure systems work effectively;Responsible for the implementation of functional solutions, such as creating, adopting, and implementing system test plans that guarantee acceptable quality and integrity of the system;Acted as a central source of reference and information, providing guidance and assistance in the decision-making process of the system design;Used data modeling techniques and processes to create clear system specifications for the design and development of system software.
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Caixa Econômica Federal
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Brazil
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Financial Services
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700 & Above Employee
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Developer
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Oct 2010 - May 2011
Wrote, updated and maintained program codes, which were developed in Visual Basic 6 Wrote, updated and maintained program codes, which were developed in Visual Basic 6
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Developer
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Aug 2009 - Oct 2010
Designed, analysed and developing business processes for companies according to methods to Oriented Objects, modeling through UML standard; Designed, analysed and developing business processes for companies according to methods to Oriented Objects, modeling through UML standard;
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Education
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2017 - 2017
North Metropolitan TAFE
Web Design, Information Technology -
2013 - 2014
Faculdade Ruy Barbosa
Pós-Graduação, Engenharia de Software -
2006 - 2011
Faculdade Ruy Barbosa
Bacharel em Ciência da Computação, Ciência da Computação -
2004 - 2006
Colégio Adventista de Salvador
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